HK Classic Homes Inc Reviews (23)
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** ***
To whom it may concern:Regarding #***This customer is NOT registered on the DNC registry websiteWe have removed the number from our systemWe abide by the rules and regulations for the DNC registry and download the new numbers every monthIf you have any other concerns please call or email
us at ###-###-####.Thank youBright and Shiny Kirby Co
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
This is a lie as they didn't return our original equipment, but a broken dirty steam mop and was told by management to "put some bleach in it"In my statement I said one vacuum was purchased after fighting for a monthThe other equipment was not our original equipmentAgain this wouldn't even be a issue if they could keep track of our original equipment for days
11/17/2015Dear Sun West Kirby,I continue to be appalled by your atrocious business
practices. Not only do you continue to
refuse to contact me back, but you then send me a DIRTY vacuum with some other
person’s hair in it and missing any base attachments!!!!! I followed through with my contractual
agreement and that was to have the Kirby returned to you in the same condition
it was delivered in, with all parts within days of the cancellation
date. I did this! Your contract stated you have days to
return my vacuum to me! You have failed
to return my vacuum to me and continue to show your laziness in providing
customer service, and your lack of concern for your customers. I want my families’ vacuum back or a brand
new one with all the attachments that is equal to the one I traded in to you
people! I will continue to pursue all
legal avenues as not only have you created a great deal more stress for our
already overwhelmed family but you have demonstrated that you have no desire to
make this situation right again!
Thank you for bringing this to our attention! We do not condone this type of behavior and have taken the appropriate steps to rectify the situation! We apologize for the inconvenience and if you are interested in one of our other gifts (MP3, food chopper, or road side kit) please let us know which
oneAgain, we apologize for your experience with our company
We are not sure what else this consumer wantsPlease specify what else is neededThank you!
I will be purchasing a new shark steam mop for this customerI am so sorry for the inconvienence and the delay in responseAs soon as I have the mop I will mail it to them in the original boxPlease accept my apology and if there is anything else that is needed please don't hesitate to call me.Jessica
RE: ID#: [redacted] We have added the phone number [redacted] to our do not call list. We also abide by the national do not call registry guidelines and get pre-scrubbed lists from [redacted]. We apologize for any inconvenience. Thank you Sun West Kirby
Like we stated in the last response we offered to come clean your carpet on Monday April 10 and you refused. We are still willing to come out but unfortunately you are past the cancellation period. If you have any other concerns please call us
WE HAVE TRIED TO CONTACT THIS CUSTOMER AND LEFT A COUPLE OF MESSAGES. WE ARE MORE THAN HAPPY TO HELP WITH THE KIRBY BUT UNFORTUNATELY THEY ARE PAST THE 3 DAY CANCELLATION PERIOD. IF THEY WOULD LIKE US TO HELP THEY CAN CALL OUR OFFICE AT THE NUMBER LISTED ON THE BACK OF THE MACHINE. THANK YOU FOR...
YOUR UNDERSTANDING IN THIS MATTER.
We went back to customers home and renegotiated the financed amount. Customer is happy with new price. Please let us know if customer is still unhappy.
WE CALLED ###-###-#### AND LEFT MESSAGES ON 2/1/16 AT 3:30pm AND AGAIN AT 4:39pm. WE ALSO CALLED ###-###-#### ON THOSE DAYS AS WELL. IF SHE NEEDS HELP THEN SHE CAN CALL US SINCE SHE IS NOT GETTING OUR MESSAGES. THANK YOU!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, there response is not wholly accurate and I will address it but let me explain the details of the past week. The company finally contacted me on Thursday, August 13th and stated that they were unable to locate my vacuum and asked if it was o.k. if they brought me a new, more updated version of the [redacted] vacuum. I said yes. They also asked that since they were bringing me a new, more updated version, would I waive the $60.00 for additional supplies. I said yes and they agreed to bring me the vacuum on the 14th. The vacuum was brought to me but when they said “newer, more updated version” I made the assumption that they meant it was going to be a NEW vacuum – hence the reason as to why I waived the $60.00. Instead, they brought me a random refurbished vacuum! Someone’s already used vacuum! When I told them that my vacuum was only about a year old, how do I know that this vacuum is newer than mine. He responded with “because I am telling you it is. It was delivered to us even with the plastic bag around it.” However, he had no manual to even teach me how to use the vacuum. I told him that I would try it over the weekend and then let them know if it was acceptable. Over the weekend, we realized that the vacuum was missing some of its attachments and I decided that I was not going to accept this vacuum. I called at 9am on Monday August 17th and asked to speak to a manager or someone in authority. They said one would be in after 10 and they would have them call me. No one called. I called again on Tuesday and spoke to an Asst. Manager who said they would get back to me. Instead, the technician whom I had been dealing with contacted me and said they found my vacuum. I reminded them that although I THOUGHT it may have purple in it, I was not sure and couldn’t remember. But I did remind them of the type of vacuum it was and asked “does it have all the attachments?” He curtly responded with “what were the attachments. Oh, never mind, I have them here in a black bag. “ I tried to tell him that I never turned in a black bag with my attachments so those might not be mine but he cut me off saying “we found your vacuum. Are you home for us to bring it to you?” I said that I wasn’t home but that someone else was and that I would take a look at what he brought me when I got home and let him know. When I got home, the vacuum was purple and was the brand that was mine, but again, it wasn’t mine!! (I may have been mistaken about the color purple as I have since found a partial picture of my vacuum but I insisted each time they asked that I couldn’t remember the exact color). Also, the attachments included random attachments, one of which for sure did not go with the vacuum, and I know the black bag never went with my vacuum. And at least one of my attachments was still missing. So this should tell them to begin with that they are still bringing me someone else’s vacuum. I have not had the chance to call them back about this update as my husband and I were planning on just driving over to the company ourselves. It is for these reasons that I am rejecting their response:1. The vacuum they brought me is not mine.2. The fact that they said the $60 was included in the price is a complete lie because a.) as you can see from the above point when they asked me to waive it, they never once explained that it was because supplies that were included in the price and b.) the supplies WEREN’T included in the price. The supplies were purchased in $40 cash and $20 in a check to Mike Thomas who was our technician that sold us the vacuum. While he didn’t give me a receipt for these, I at least have proof of the cancelled check. C.) If they were part of the purchase price then why would I have paid it in a separate transaction. After all of this, the only resolution I will accept is a NEW vacuum, still in the box – purchased from a store and not someone else’s refurbished vacuums and the $60.00 they owe me for additional supplies. Thank you in advance for including my response with my rejection email. Sincerely, [redacted]
We have delivered a vacuum to customer. We also explained that the supplies that she received and returned were included in the price. We apologize for the inconvenience. Any other questions or concerns please call us at [redacted] Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We will see if they live up to what they say. The food chopper would be acceptable. Please contact me for a time to drop it by.
Thank you for bringing this to our attention. We have mailed a Dyson to Mrs. [redacted] via UPS (tracking #[redacted]) on Monday, November 16, 2015. We apologize for the experience she had with our company and will use this information as a teaching tool. Thank you and if there are any other...
questions or concerns please call us.
First of all, we want to thank you for bringing this to our attention. Customer feedback is how we teach and train our staff. We met the customer at [redacted]nd purchased a new vacuum for them. We have also returned a shark steam mop that they traded in. We do not do business...
in this manner and apologize for the experience.Please let me know if there is anything else we can do.
HK Classic Homes Inc Rating
Address: 10211 W Thunderbird Blvd, Sun City, Minnesota, United States, 85351-3100
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