Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is reluctantly satisfactory to me The contract signed 6/14/is as described by HK ConstructionWhat they fail to include is: Our deck is approximately 12'X50', is three stories up, made of [redacted] wood with waterproof coating and serves as a roof to two floors below Upon stripping the original waterproof coating on our deck, rotted areas of [redacted] were discoveredHK Constr repaired these areas with [redacted] thinner (but largest available on the market) than our original *** To avoid dips between the difference in size of the old [redacted] with the new [redacted] and to eliminate cupping of water that [redacted] creates, HK Constr suggested 1/4" plywood be laid on top of the [redacted] and then the waterproof coating applied Trusting their experience, we agreed The 1/4" plywood proved to be inadequate and a "spongy", "weak" feeling underfoot at most seams was created HK Constr agreed this wasn't the best decision and offered three choices to fix this problem We chose one of their choices and signed an addendum to the original contract and paid an additional $5,for the fixThis was executed and paid for in 9/(over year from the original 120-day contract) 3/4" plywood was used and was acceptable as the fixThe subcontractor, however, did poorly with the finish waterproof coating--some imperfections caused by rain but most caused by poor workmanshipThis was in 11/ Since 11/2014, it has been a nightmare of patiently waiting and waiting and hearing excuses the subcontractor wasn't cooperating with HK and that HK was seeking a new subcontractor and couldn't find one willing to do the job Finally after waiting additional months after the 3/4" plywood was installed (and over years from the initial signing of the 120-day contract), we contacted the Revdex.com All we want and have ever wanted is our deck completed and the walk-through on the other work completedHow long is a customer supposed to waitOur patience finally ran outI hope the future doesn't mirror the past and that HK completes their work without further delay Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is reluctantly satisfactory to me The contract signed 6/14/is as described by HK ConstructionWhat they fail to include is: Our deck is approximately 12'X50', is three stories up, made of [redacted] wood with waterproof coating and serves as a roof to two floors below Upon stripping the original waterproof coating on our deck, rotted areas of [redacted] were discoveredHK Constr repaired these areas with [redacted] thinner (but largest available on the market) than our original *** To avoid dips between the difference in size of the old [redacted] with the new [redacted] and to eliminate cupping of water that [redacted] creates, HK Constr suggested 1/4" plywood be laid on top of the [redacted] and then the waterproof coating applied Trusting their experience, we agreed The 1/4" plywood proved to be inadequate and a "spongy", "weak" feeling underfoot at most seams was created HK Constr agreed this wasn't the best decision and offered three choices to fix this problem We chose one of their choices and signed an addendum to the original contract and paid an additional $5,for the fixThis was executed and paid for in 9/(over year from the original 120-day contract) 3/4" plywood was used and was acceptable as the fixThe subcontractor, however, did poorly with the finish waterproof coating--some imperfections caused by rain but most caused by poor workmanshipThis was in 11/ Since 11/2014, it has been a nightmare of patiently waiting and waiting and hearing excuses the subcontractor wasn't cooperating with HK and that HK was seeking a new subcontractor and couldn't find one willing to do the job Finally after waiting additional months after the 3/4" plywood was installed (and over years from the initial signing of the 120-day contract), we contacted the Revdex.com All we want and have ever wanted is our deck completed and the walk-through on the other work completedHow long is a customer supposed to waitOur patience finally ran outI hope the future doesn't mirror the past and that HK completes their work without further delay Sincerely, [redacted] ***