HL Computer Systems Inc.

Contained in the [redacted]’s Sept. 14 response, they have repeated several points of concern from their original complaint.  The issues identified are: snow plowing problems; the fuse pad is an “intrusion”; WPS should have communicated with the [redacted]’s before installation; and it should have been located across the highway in front of the neighbor’s property where it “would not be bothering anyone.”.WPS believes adequate room remains to plow snow and there is a clear and safe line of site for drivers to see traffic on County Highway C.  Because WPS believes that customer satisfaction is important, WPS has offered to clear trees in a different area as an option for additional snow placement.WPS does not believe the fuse pad and electrical cabinet, which is located in public right-of-way, is intrusive. WPS provided correspondence both prior and during construction of the fuse pad to the [redacted]’s and surrounding landowners regarding the project and its progress.  WPS also staked out the area prior to construction, identifying where the fuse pad and electrical cabinet would be located in public right-of-way. It would be impractical and a costly burden to customers for a utility to survey adjacent landowners and obtain their consent prior to installation of necessary electrical facilities in public right-of-way. The [redacted]’s also recently filed this same complaint with the Public Service Commission of Wisconsin, which is the regulating body of WPS.  The Public Service Commission of Wisconsin ruled that the [redacted]’s complaint was “Not Justified”, and stated:  “WPS is in compliance with the code on this, as the cabinet is in public right-of-way and they had permission from Oneida County to use this right-of-way.  It is not on [redacted]’s property, and they do not need an easement from them.  The utility has offered to assist in the removal of additional trees for purposes of snow plowing.  WPS is not required to do this for them.  Should the [redacted]’s want to relocate the large cabinet, they would need to pay for the full cost, pursuant to PSC 113.1008 (1).”

Wisconsin Public Service works diligently to maintain accurate customer records. At the time of foreclosure the Landlord Records were not updated which resulted in the additional billing. The billing records have been corrected and the charges reversed. We apologize for any inconvenience and would...

welcome an opportunity to answer any further questions you may have.

Wisconsin Public Service Corporation’s (“WPS”) installation of the cabinet that houses a fused pad is a necessary part of a large electric reliability effort that will benefit all of the customers in the area.  Oneida County has permitted WPS’ installation of the facilities within the road...

right-of-way.  WPS chose the location because it is the most economical location for all the customers that the fuse pad serves.  Further west are wetlands and further east would require additional electric cable and equipment.   The cabinet is neither on nor directly adjacent to the complainants’ property.  As shown on the attached survey, the cabinet (yellow rectangle noted as “WPS Fuse Pad”) is in the Oneida County Road C public right-of-way.  Additionally, it is west of the property line for the strip of land where the complainants’ driveway is located.   While WPS appreciates the complainants’ concerns that the construction created inconvenience, WPS’ placement of the facilities in question is appropriate.  WPS had served the complainant by an underground electric service, but that service was connected to the overhead distribution system which is now being placed underground.  WPS was unaware that the complainants had created a repository in the public right-of-way for plowing snow from their driveway.  However, the County approved WPS’ utility use in the public-right-of way.   This work is part of a large effort to improve electric reliability in the Rhinelander area while still managing costs. This segment of the work is key to achieve that goal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[WOW this responds is I don't know how to answer. I see why I am getting  .... you have very bad records of events. In April 2016 the prior owners signed a easement for a line to my neighbors house (I was not aware of this). In the being of May 2016 approx. 2 weeks after they signed this easement we closed and I became the new owner(nothing in my closing papers of easement). I worked with WPS to get the line buried to my cottage in July 2016. Even asked to have this done.In October 2016 I received easement papers to have another line to my neighbors house to be installed in 2017. I said "NO" to this easement and even called the number on the paper and explained That in the future would like to put a garage on the land in question. I was told no problem by that person from WPS and  they would do a work around ( I didn't have to worry about this I think were his words). (obviously at this time you were not aware the prior owner signed a easement, like me, it was never brought up) so 8 months pass until July 2017 and WPS put a new line on my property to my neighbors 18 feet off the property line making half of my property useless to me unless I pay 7,000 to move it to the property line.  Your response is (I don't know) its two separate events. July 2016 Sure a line was put into my cottage and I actually asked for it to be done. In July 2017 a new separate line was put in on my property to my neighbors that I didn't want anything to do with, completely different.  I understand you have a easement to put the line to my Neighbors, but it is total wrong what you did. You knew I was the new owner 8 months before you put the line in,  You knew I wanted to put a garage on this location ( I talked to the wps person for at least 20 minutes back in Oct 2016 He explained the project to me very nicely we had a nice conversation) so I was completely baffled on why WPS did it anyways. You didn't even give me a option to move it to the property line, Now I am stuck having to pay $7,000 to have it moved. Steve Schott did call me today from WPS and I explained the above to him, He was unaware that there are 2 separate line on my land one to my house and one to my neighbors he thought the line to my neighbors supplied both houses. He said he would get back to me.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted] and have determined that this
does not resolve my complaint.  For your reference, details of
the offer I reviewed appear below.WPS is lying. They have a history of fraud charges, false
fees and illegal actions in a number of different citizens
accounts.   WPS 'creates' records or histories in an attempt to 'support'
their stories.  I know we as people do not want to believe that Corporations would do this however the proof says it all.  WPS is a monopoly and they are strong-arming citizens any way they can - because we NEED utilities to survive on a daily basis.  Recorded interactions with WPS prove their illegal actions. 
Copies of all documents, bills, interactions, applications, etc...
prove this is NOT my bill. WPS illegal actions, lies, fraud, and misleading and deceiving
agencies tasked with helping citizens is abhorable and is CLASS
ACTION worthy.The many citizens who's paperwork and recorded interactions with
WPS prove their actions. Please have WPS prove what they say to you.  Because the
citizens can prove what's really happening.  ---- Also, I explained in the original complaint that I would not
be able to check this email and need correspondence in writing to the
address provided.  Please send me copies of this information and
any further information in writing.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    They state 3 options when a failure is make a payment during a payment arrangement.. I was not offered option 3 of their response as this is the remedy I am currently seeking.. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Wisconsin Public Service works diligently to provide accurate billing with messages to educate our customers on information affecting their service. For past due accounts, initial bill messages would indicate that a late or partial payment could result in a cancelled payment arrangement and...

possibly disconnection.  At the time a customer sets up a payment arrangement they receive a confirmation letter advising them where to reference their payment amount and due date. If the payment arrangement is broken or missed, the customer is given options; 1) pay the past due balance, 2) pay a minimum amount due to avoid disconnection, or 3) contact the WPS Call Center to make payment arrangements.   We would welcome an opportunity to further discuss any outstanding questions and are available 24 hours a day/7 days a week at 1-800-450-7260.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The problem I have is that the power did go out more than 2 times in the last year.  I have a security system that logs when the power goes out so I know when the power went out.  And I didn't decline the offer to have the outages investigated in fact I thought it was a great idea. The next problem is with the fixed charges being with everything that is already in place such as meters, poles, transformers substations, billing, etc. Why should I have to keep on paying for all of this when I had to pay for it when it was installed on the property.  I should only be paying for billing 6 months since I only get a bill 6 times a year. You say everyone has to be treated equally but you only have to send someone out to read the meter and send a bill out half as much as non seasonal costumers. I don't think that congress would have approved your increase request if they would have known a customers bill would have more than doubled within the last 3 yeas just for the daily fixed charge in, 2013 $15.19, 2014 $21.88 and in 2015 $37.48. The numbers above are from my June bills for the years listed. This increase went up $15.60 since last year yet the KWH used only went down $2.13. I am not expecting special privallages I just think that everyone else is being gouged also. So Rocio Amaro you are wrong I did not say I was giong to drop this I said I was going to continue this.[redacted]