Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Hi I am very confused on the content of your response, My complaint is the fact that I did contact your department when I got an easement from you, sent to me the new owner, asking me to sign a easement on my property which I called your company and talked to a person who I thought was very nice that told me that it is my right to not sign the easement that they would do a work around and I did not have to worry about this easement anymoreThen months later while I was the owner you did it anyways after telling me not to worry? I did exactly what you just stated in your response called and talked to your department and you ignored it because it was easier for your company to use the existing easement even though I explained I was going to build a garageI talked to [redacted] and got a qoute to move the line it is $7,plus I do not think that is fair, you knew I was the new owner and was planning on building on the land and could of asked me to put the line in the spot I now have to pay over $7,to moveDoes sound to me a company that put customers firstenclosed easement paper sent to me for my signature I called the number on the attachment ] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello! Per your requestWPS never went through or told me any of the payment plan detailsAlso could not review call to prove since they told me they do not keep calls recordedThen was told over the phone the $charge was for being removed from said planI continue to only get bills maybe every other month Regards, [redacted]
Wisconsin Public Service strives to provide the best service possible to our customers every dayWe continually work to improve the reliability of our electric and natural gas distribution systems, and we value the input from property owners on how our upgrades will impact their land, homes and businessesWe incorporate that feedback into our efforts and work to minimize any inconvenience or disruption to residents and the surrounding area In 2014, Wisconsin Public Service began an effort called the System Modernization Reliability Project, or SMRP, with the goal of reducing electric service outages by placing overhead lines undergroundIf an SMRP project segment runs through private property, we work with the current property owner to receive an easement that allows us to install facilities on their propertyTo ensure we can provide safe, reliable service, the easement must allow us to access the property and the facilities that have been installed Each signed easement applies to the physical property and is not voided if the property is soldIf a signed easement exists at the time of a sale of the property, it is the responsibility of the seller to notify a prospective buyer about the easementIf a customer wishes to have a portion of our facilities relocated, regulations established by the Public Service Commission of Wisconsin require the customer to assume responsibility for the costs associated with moving our infrastructure Wisconsin Public Service is committed to providing as much information as possible about improvements to our distribution systems, and we welcome our customers to contact us if they have questions about how a project will impact their propertyOur customer service representatives are available hours a day to answer questions or direct a customer to the appropriate contact for a project Thank you, [redacted]
Wisconsin Public Service works diligently to maintain accurate customer recordsAt the time of foreclosure the Landlord Records were not updated which resulted in the additional billingThe billing records have been corrected and the charges reversedWe apologize for any inconvenience and would welcome an opportunity to answer any further questions you may have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Contained in the ***’s Septresponse, they have repeated several points of concern from their original complaint The issues identified are: snow plowing problems; the fuse pad is an “intrusion”; WPS should have communicated with the ***’s before installation; and it should have been located across the highway in front of the neighbor’s property where it “would not be bothering anyone.”.WPS believes adequate room remains to plow snow and there is a clear and safe line of site for drivers to see traffic on County Highway C Because WPS believes that customer satisfaction is important, WPS has offered to clear trees in a different area as an option for additional snow placement.WPS does not believe the fuse pad and electrical cabinet, which is located in public right-of-way, is intrusiveWPS provided correspondence both prior and during construction of the fuse pad to the ***’s and surrounding landowners regarding the project and its progress WPS also staked out the area prior to construction, identifying where the fuse pad and electrical cabinet would be located in public right-of-wayIt would be impractical and a costly burden to customers for a utility to survey adjacent landowners and obtain their consent prior to installation of necessary electrical facilities in public right-of-wayThe ***’s also recently filed this same complaint with the Public Service Commission of Wisconsin, which is the regulating body of WPS The Public Service Commission of Wisconsin ruled that the ***’s complaint was “Not Justified”, and stated: “WPS is in compliance with the code on this, as the cabinet is in public right-of-way and they had permission from Oneida County to use this right-of-way It is not on ***’s property, and they do not need an easement from them The utility has offered to assist in the removal of additional trees for purposes of snow plowing WPS is not required to do this for them Should the ***’s want to relocate the large cabinet, they would need to pay for the full cost, pursuant to PSC (1).”
Revdex.com: I was contacted promptly by a WPS representative, who apologized for the inconvenience, and conveyed their appreciation of my husband for his service to our country The late fees have been credited back to the account The error was a result of a simple miscommunication, and has been addressed and resolved to my satisfaction I appreciate the prompt response and attention to good customer service that I received from WPS following this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Mrs [redacted] : I contacted Mrs [redacted] and spoke to [redacted] regarding their concern over the electric increase Our records indicate two power outages were reported in 2014, on September and on October In 2015, two outage calls have been reported, on April and on May 17, respectively On January 01, 2015, the Public Service Commission of Wisconsin approved a 2.5% electric increase for WPS Wisconsin customers The Commission also approved WPS’s request to decrease the volumetric (per KWH) charge and increase the customer fixed charge to help ensure that rates better reflect the actual cost to serve customers Fixed charges include those costs that don’t change with the amount of energy used, such as meters, poles, transformers, generation, substations, billing, etc The daily customer charge increased from $per day to $per day for Standard Service MrJim Geiger is on a Seasonal Service This is the same as Standard Service, except that customers are billed only six months during the year Because of not being billed year round, the daily customer charge is billed at $per day during the months of May through October Regarding the frequent outages, I offered MrGeiger to open an investigation to have this looked into He said that the line coming from the meter to his house is buried, but all other lines, including the primary and secondary lines still run overhead He declined this offer and said he wants his electric rate decreased I explained we need to treat all of our customers equal He said he will close his complaint with the Revdex.com and open his complaint somewhere else, maybe with Congress Please let me know if there is anything further you need Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.WPS is lyingThey have a history of fraud charges, fees and illegal actions in a number of different citizens accounts WPS 'creates' records or histories in an attempt to 'support' their stories I know we as people do not want to believe that Corporations would do this however the proof says it all WPS is a monopoly and they are strong-arming citizens any way they can - because we NEED utilities to survive on a daily basis Recorded interactions with WPS prove their illegal actions Copies of all documents, bills, interactions, applications, etc prove this is NOT my billWPS illegal actions, lies, fraud, and misleading and deceiving agencies tasked with helping citizens is abhorable and is CLASS ACTION worthy.The many citizens who's paperwork and recorded interactions with WPS prove their actionsPlease have WPS prove what they say to you Because the citizens can prove what's really happening ---- Also, I explained in the original complaint that I would not be able to check this email and need correspondence in writing to the address provided Please send me copies of this information and any further information in writing Regards, [redacted]
Wisconsin Public Service works diligently to provide accurate billing with messages to educate our customers on information affecting their serviceFor past due accounts, initial bill messages would indicate that a late or partial payment could result in a cancelled payment arrangement and possibly disconnection At the time a customer sets up a payment arrangement they receive a confirmation letter advising them where to reference their payment amount and due dateIf the payment arrangement is broken or missed, the customer is given options; 1) pay the past due balance, 2) pay a minimum amount due to avoid disconnection, or 3) contact the WPS Call Center to make payment arrangements We would welcome an opportunity to further discuss any outstanding questions and are available hours a day/days a week at 1-800-450- Thank you
Good Afternoon, This complaint was researched and found to be accurate with the customer's statementThere was some confusion between what the customer's expectations were for the handling of the lawn repair, and what actions our contractor performed on the areaI spoke directly with the customer and explained that the seed mix utilized contains a certain percentage of weed for erosion control, and that with proper maintenence, the grass would grow well The customer advised that the area was not able to be maintained by the customer due to larger stones and rocks that she felt would damage her lawnmowerI then worked with our Operations Supervisor and contractor, who mowed the area, picked up all stones and rocks by hand, dropped a new load of black soil, and re-seeded the areaThe customer was very satisfied with this resolutionThe customer also had a question about the slope in which the area was graded, as it did not match how it was previous to the maintenenceI advised that due to city mandate of Luxemburg, the slope and contour was not able to be exact as before due to drainage issuesThe customer was also satisfied with this responsePlease let me know if anything further is needed at this time Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Hi I am very confused on the content of your response, My complaint is the fact that I did contact your department when I got an easement from you, sent to me the new owner, asking me to sign a easement on my property which I called your company and talked to a person who I thought was very nice that told me that it is my right to not sign the easement that they would do a work around and I did not have to worry about this easement anymoreThen months later while I was the owner you did it anyways after telling me not to worry? I did exactly what you just stated in your response called and talked to your department and you ignored it because it was easier for your company to use the existing easement even though I explained I was going to build a garageI talked to [redacted] and got a qoute to move the line it is $7,plus I do not think that is fair, you knew I was the new owner and was planning on building on the land and could of asked me to put the line in the spot I now have to pay over $7,to moveDoes sound to me a company that put customers firstenclosed easement paper sent to me for my signature I called the number on the attachment ] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello! Per your requestWPS never went through or told me any of the payment plan detailsAlso could not review call to prove since they told me they do not keep calls recordedThen was told over the phone the $charge was for being removed from said planI continue to only get bills maybe every other month Regards, [redacted]
Wisconsin Public Service strives to provide the best service possible to our customers every dayWe continually work to improve the reliability of our electric and natural gas distribution systems, and we value the input from property owners on how our upgrades will impact their land, homes and businessesWe incorporate that feedback into our efforts and work to minimize any inconvenience or disruption to residents and the surrounding area In 2014, Wisconsin Public Service began an effort called the System Modernization Reliability Project, or SMRP, with the goal of reducing electric service outages by placing overhead lines undergroundIf an SMRP project segment runs through private property, we work with the current property owner to receive an easement that allows us to install facilities on their propertyTo ensure we can provide safe, reliable service, the easement must allow us to access the property and the facilities that have been installed Each signed easement applies to the physical property and is not voided if the property is soldIf a signed easement exists at the time of a sale of the property, it is the responsibility of the seller to notify a prospective buyer about the easementIf a customer wishes to have a portion of our facilities relocated, regulations established by the Public Service Commission of Wisconsin require the customer to assume responsibility for the costs associated with moving our infrastructure Wisconsin Public Service is committed to providing as much information as possible about improvements to our distribution systems, and we welcome our customers to contact us if they have questions about how a project will impact their propertyOur customer service representatives are available hours a day to answer questions or direct a customer to the appropriate contact for a project Thank you, [redacted]
Wisconsin Public Service works diligently to maintain accurate customer recordsAt the time of foreclosure the Landlord Records were not updated which resulted in the additional billingThe billing records have been corrected and the charges reversedWe apologize for any inconvenience and would welcome an opportunity to answer any further questions you may have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Contained in the ***’s Septresponse, they have repeated several points of concern from their original complaint The issues identified are: snow plowing problems; the fuse pad is an “intrusion”; WPS should have communicated with the ***’s before installation; and it should have been located across the highway in front of the neighbor’s property where it “would not be bothering anyone.”.WPS believes adequate room remains to plow snow and there is a clear and safe line of site for drivers to see traffic on County Highway C Because WPS believes that customer satisfaction is important, WPS has offered to clear trees in a different area as an option for additional snow placement.WPS does not believe the fuse pad and electrical cabinet, which is located in public right-of-way, is intrusiveWPS provided correspondence both prior and during construction of the fuse pad to the ***’s and surrounding landowners regarding the project and its progress WPS also staked out the area prior to construction, identifying where the fuse pad and electrical cabinet would be located in public right-of-wayIt would be impractical and a costly burden to customers for a utility to survey adjacent landowners and obtain their consent prior to installation of necessary electrical facilities in public right-of-wayThe ***’s also recently filed this same complaint with the Public Service Commission of Wisconsin, which is the regulating body of WPS The Public Service Commission of Wisconsin ruled that the ***’s complaint was “Not Justified”, and stated: “WPS is in compliance with the code on this, as the cabinet is in public right-of-way and they had permission from Oneida County to use this right-of-way It is not on ***’s property, and they do not need an easement from them The utility has offered to assist in the removal of additional trees for purposes of snow plowing WPS is not required to do this for them Should the ***’s want to relocate the large cabinet, they would need to pay for the full cost, pursuant to PSC (1).”
Please find a letter and photos attached
Revdex.com: I was contacted promptly by a WPS representative, who apologized for the inconvenience, and conveyed their appreciation of my husband for his service to our country The late fees have been credited back to the account The error was a result of a simple miscommunication, and has been addressed and resolved to my satisfaction I appreciate the prompt response and attention to good customer service that I received from WPS following this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Mrs [redacted] : I contacted Mrs [redacted] and spoke to [redacted] regarding their concern over the electric increase Our records indicate two power outages were reported in 2014, on September and on October In 2015, two outage calls have been reported, on April and on May 17, respectively On January 01, 2015, the Public Service Commission of Wisconsin approved a 2.5% electric increase for WPS Wisconsin customers The Commission also approved WPS’s request to decrease the volumetric (per KWH) charge and increase the customer fixed charge to help ensure that rates better reflect the actual cost to serve customers Fixed charges include those costs that don’t change with the amount of energy used, such as meters, poles, transformers, generation, substations, billing, etc The daily customer charge increased from $per day to $per day for Standard Service MrJim Geiger is on a Seasonal Service This is the same as Standard Service, except that customers are billed only six months during the year Because of not being billed year round, the daily customer charge is billed at $per day during the months of May through October Regarding the frequent outages, I offered MrGeiger to open an investigation to have this looked into He said that the line coming from the meter to his house is buried, but all other lines, including the primary and secondary lines still run overhead He declined this offer and said he wants his electric rate decreased I explained we need to treat all of our customers equal He said he will close his complaint with the Revdex.com and open his complaint somewhere else, maybe with Congress Please let me know if there is anything further you need Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.WPS is lyingThey have a history of fraud charges, fees and illegal actions in a number of different citizens accounts WPS 'creates' records or histories in an attempt to 'support' their stories I know we as people do not want to believe that Corporations would do this however the proof says it all WPS is a monopoly and they are strong-arming citizens any way they can - because we NEED utilities to survive on a daily basis Recorded interactions with WPS prove their illegal actions Copies of all documents, bills, interactions, applications, etc prove this is NOT my billWPS illegal actions, lies, fraud, and misleading and deceiving agencies tasked with helping citizens is abhorable and is CLASS ACTION worthy.The many citizens who's paperwork and recorded interactions with WPS prove their actionsPlease have WPS prove what they say to you Because the citizens can prove what's really happening ---- Also, I explained in the original complaint that I would not be able to check this email and need correspondence in writing to the address provided Please send me copies of this information and any further information in writing Regards, [redacted]
Wisconsin Public Service works diligently to provide accurate billing with messages to educate our customers on information affecting their serviceFor past due accounts, initial bill messages would indicate that a late or partial payment could result in a cancelled payment arrangement and possibly disconnection At the time a customer sets up a payment arrangement they receive a confirmation letter advising them where to reference their payment amount and due dateIf the payment arrangement is broken or missed, the customer is given options; 1) pay the past due balance, 2) pay a minimum amount due to avoid disconnection, or 3) contact the WPS Call Center to make payment arrangements We would welcome an opportunity to further discuss any outstanding questions and are available hours a day/days a week at 1-800-450- Thank you
Good Afternoon, This complaint was researched and found to be accurate with the customer's statementThere was some confusion between what the customer's expectations were for the handling of the lawn repair, and what actions our contractor performed on the areaI spoke directly with the customer and explained that the seed mix utilized contains a certain percentage of weed for erosion control, and that with proper maintenence, the grass would grow well The customer advised that the area was not able to be maintained by the customer due to larger stones and rocks that she felt would damage her lawnmowerI then worked with our Operations Supervisor and contractor, who mowed the area, picked up all stones and rocks by hand, dropped a new load of black soil, and re-seeded the areaThe customer was very satisfied with this resolutionThe customer also had a question about the slope in which the area was graded, as it did not match how it was previous to the maintenenceI advised that due to city mandate of Luxemburg, the slope and contour was not able to be exact as before due to drainage issuesThe customer was also satisfied with this responsePlease let me know if anything further is needed at this time Thank you, [redacted] ***