We traded in our car and canceled our GAP INSWe have not received our refund
We canceled our GAP insurance and have never received our refundWe have emailed MR *** S*** times with no responseOur 1st email was sent months ago and we can't get a status on the refundWe have called and we always get sent to his VMWe leave a message and we never get a call back
I was mislead about me returning my car early for a new lease
On 6/14/my wife and I went to *** *** Ford in McKinney, TX to look at what kind of deals they had going on their f150sWe met with Kevin KofskyAs I explained to him that I had two more payments left on my ford fusion lease and that I would rather wait for the end date to turn it back inBy doing so I would be able to get it inspected by a third party in order to return it to Grapevine Ford, which is the original dealer where I initially got the fusion fromWhen the car would get inspected I would get the necessary repairs done in which case I would go through my insurance since it has a $deductible and that would of been the most I would of pay for the scratches and cracked windshield the car has
Kevin stated to not worry about it, that once I turned it in I would "no longer have any ties to the fusion" and that I would never hear anything back from anyone regarding the fusion since I would be tradi
I am following up on my previous "Negative" review and am happy to report that I got my vehicle back yesterday and more importantly, received a very detailed and transparent email from the Owner of the Dealership along with his personal direct contact information That being said, I am willing to give this dealer the benefit of the doubt on this issue and would like to reinforce that all of this boils down to "better proactive customer communication" which would have saved me from having to reach out to the Revdex.com in the first place; I did a "Review" vs a "Complaint" as I didn't want to tarnish the Revdex.com Rating Score and just wanted some "leverage" to get a "real" response from the dealer Lastly, I do want to mention that my initial purchase of my vehicle was a great experience and this is my first Ford (my main decision was to go with the only Car Company who didn't take a "bailout" to stay in business) so I'm hopeful that my new truck issues are just a small anomaly as overall I'm very happy with my Explorer Platinum!
Purchased a used vehicle and paid extra to have the radio/navigation system replacedDealer only replaced screenSystem does not perform as intended
7/23/my son and I went to *** *** Ford in McKinney to look at a truck listed online for $25,and XXXXXX milesThe sales person I met with and showed me the vehicle was *** *** Upon viewing the vehicle, I noticed the radio/navigation system was not working and the screen cracked*** insisted the system worked and when *** tried the touch screen and realized the system does not work, he stated to the effect that the dealer will replace the systemBack inside the dealer *** went and returned from the manager's office saying that the manager trumped his statement and will sell the vehicle as is for $25,I asked *** how much will cost to replace the system and *** stated between $2,000.00-$4,I asked for the manager to joinThe manager claimed the truck is worth between $32,000.00-$
On Thursday, 12/27/18, I called and spoke with Service Advisor John *** to schedule my airbag recall(s) on my Lincoln MKXI told him then that both of my airbag lights (dashboard & passenger) had just come on that week, and he said they would look at itHe said it was "likely a recall issue, but they'll have to see."
I called and left a message on 1/2/for a status update, and never received a call back until 1/8/19, where John left me a voicemailIn his voicemail, he stated he was told the part for my airbag was in, and to call and scheduleI then called and spoke with a Recall specialist (I think his name was Landon?) on 1/16/19, set the date for 1/18/19, and reiterated both airbags lights were onHe said they would look at it
Today, 1/18/at 11:38am (I still have the voicemail) that they got my airbag done and all finished upThat while they were in there, they did a multiple inspection of my vehicleIt looked like my tires are ready to be replaced (with the measurements) with a quote of $(with no alignment)He told me to let him know if I wanted to do that and told me what time they closed for the dayIn this voicemail, there was NO mention that my airbag lights (both of them) were STILL onWhen I came to pick up my car after 4pm, I signed for the car, got the paperwork and went to get inIt is then when I saw BOTH airbag lights STILL onI asked the porter, who didn't know and took me to JohnAt first, John said he didn't know my airbag lights were on, to which I corrected, and then he corrected himself that he did see the lights on that morningI asked if that would not have been part of the recall, to which he said it was notI asked why I wasn't notified when he called to tell me my car was ready (and had been looked over), and he didn't knowHe said they could do a diagnostic test for $99.xx to let me know what was wrong, but that they did put in a new passenger *** I asked if that would for sure set the sensors off in the event we were in an accident, to which he said he didn't know for sure
I replied you have had my car all day, and didn't bother telling me anything, and I am not paying you for thatI said I was going to talk to my husband outside, and we would probably want to talk to a managerHe immediately turns and hollers out to "Ivan," and reiterates for confirmation, what he had already told meIvan agreedHe offered again to diagnose for $99, to which I said I would take it somewhere elseI told him this was a poor job of customer serviceHe just acted like a "deer in headlights."
Not once was a simple apology made for the oversight, from either of themI get warranty work is not fun $$ for the techs, however this is ridiculousNow I must waste another day without my vehicle and get it "diagnosed" by someone who actually wants our businessMore importantly, God forbid we get in to an accident, how do I know the sensors will deploy; it's a safety issueI have previously bought a car from this dealership, but it doesn't look like I will be againI will be posting my experience on multiple review sites
Bought a New Ford Explorer Platinum (Most expensive model) with less than 18K Miles and had the 4xand transmission major issues dashboard warning alert along with a "thump" while driving on the highway along with an instant drop to no power and barely able to "crawl" to the dealer to drop off for service (also have the a Navigation issue where the SD card isn't recognized most of the time too) - that was days ago as of writing this tonight! I've gotten ZERO calls from the dealer, no loaner vehicle (said they don't have any) and still no diagnosis as to what the issue is! Called the dealer on days ago and they said they were just about to look at it - seriously, that is just textbook BS Anyhow, called today and still no status about what the problem is or even when I can expect to have my truck back but I should be able to get a loaner if I come in at 10am tomorrow (Sat) - Good Lord this is the worst customer service I have ever experienced anywhere I've lived around the country and I've had my fair share of new cars between my Wife's and mine! To add to all this, it appears that this "horrible customer service" has been a "trend" as many negative YELP reviews about the service department have been posted over the last months Nevertheless, I'd like nothing more than for *** *** himself to reach out and help me understand what will be one to keep me as a customer, and more importantly, get my vehicle diagnosed and back to me in working order!
After $repair (discounted by other service prob), a pulley snaps offSomeone over tightened itFord claims claims wear/tear on 7yo car?!
I am so F*ing done with Ford! A few months after a $repair (and that was discounted), a pulley snaps completely offFirestone says someone over tightened itBring it back to Ford, "Oh no, that wasn't usThat's wear and tear." WTF, its only years old! Now we owe $700, for another repairWhen this car dies I'm not buying another Ford unless someone puts a gun to my head!!
I'm now here to pick it up"We open at 7!" 7:30, and no cashiers in sight, no one knows where they are AND I was just told that Hurtz rental (where I need to turn in my rental) doesn't open till WHY WAS I TOLD I COULD COME AT AGAIN?!? ANYONE?!?
Took vehicle in for a loud noise when a/c was on They diagnosed a faulty belt tensioner and replaced it for $but it didn't fix issue
After diagnosing issue as a faulty belt tensioner and replaced it it for $the issue persisted Not a only didn't they fix it, they did something while replacing the belt tensioner that damaged the starter The vehicles cranks for about seconds before it will startReturned vehicle and they admitted to misdiagnosis and replaced the fans Now the original issue was fixed but not the starter issue which they caused during the belt tensioner replacement Horrible experience and customer service They wanted me to pay another $for their initial misdiagnosis
We traded in our car and canceled our GAP INSWe have not received our refund
We canceled our GAP insurance and have never received our refundWe have emailed MR *** S*** times with no responseOur 1st email was sent months ago and we can't get a status on the refundWe have called and we always get sent to his VMWe leave a message and we never get a call back
I was mislead about me returning my car early for a new lease
On 6/14/my wife and I went to *** *** Ford in McKinney, TX to look at what kind of deals they had going on their f150sWe met with Kevin KofskyAs I explained to him that I had two more payments left on my ford fusion lease and that I would rather wait for the end date to turn it back inBy doing so I would be able to get it inspected by a third party in order to return it to Grapevine Ford, which is the original dealer where I initially got the fusion fromWhen the car would get inspected I would get the necessary repairs done in which case I would go through my insurance since it has a $deductible and that would of been the most I would of pay for the scratches and cracked windshield the car has
Kevin stated to not worry about it, that once I turned it in I would "no longer have any ties to the fusion" and that I would never hear anything back from anyone regarding the fusion since I would be tradi
I am following up on my previous "Negative" review and am happy to report that I got my vehicle back yesterday and more importantly, received a very detailed and transparent email from the Owner of the Dealership along with his personal direct contact information That being said, I am willing to give this dealer the benefit of the doubt on this issue and would like to reinforce that all of this boils down to "better proactive customer communication" which would have saved me from having to reach out to the Revdex.com in the first place; I did a "Review" vs a "Complaint" as I didn't want to tarnish the Revdex.com Rating Score and just wanted some "leverage" to get a "real" response from the dealer Lastly, I do want to mention that my initial purchase of my vehicle was a great experience and this is my first Ford (my main decision was to go with the only Car Company who didn't take a "bailout" to stay in business) so I'm hopeful that my new truck issues are just a small anomaly as overall I'm very happy with my Explorer Platinum!
Purchased a used vehicle and paid extra to have the radio/navigation system replacedDealer only replaced screenSystem does not perform as intended
7/23/my son and I went to *** *** Ford in McKinney to look at a truck listed online for $25,and XXXXXX milesThe sales person I met with and showed me the vehicle was *** *** Upon viewing the vehicle, I noticed the radio/navigation system was not working and the screen cracked*** insisted the system worked and when *** tried the touch screen and realized the system does not work, he stated to the effect that the dealer will replace the systemBack inside the dealer *** went and returned from the manager's office saying that the manager trumped his statement and will sell the vehicle as is for $25,I asked *** how much will cost to replace the system and *** stated between $2,000.00-$4,I asked for the manager to joinThe manager claimed the truck is worth between $32,000.00-$
On Thursday, 12/27/18, I called and spoke with Service Advisor John *** to schedule my airbag recall(s) on my Lincoln MKXI told him then that both of my airbag lights (dashboard & passenger) had just come on that week, and he said they would look at itHe said it was "likely a recall issue, but they'll have to see."
I called and left a message on 1/2/for a status update, and never received a call back until 1/8/19, where John left me a voicemailIn his voicemail, he stated he was told the part for my airbag was in, and to call and scheduleI then called and spoke with a Recall specialist (I think his name was Landon?) on 1/16/19, set the date for 1/18/19, and reiterated both airbags lights were onHe said they would look at it
Today, 1/18/at 11:38am (I still have the voicemail) that they got my airbag done and all finished upThat while they were in there, they did a multiple inspection of my vehicleIt looked like my tires are ready to be replaced (with the measurements) with a quote of $(with no alignment)He told me to let him know if I wanted to do that and told me what time they closed for the dayIn this voicemail, there was NO mention that my airbag lights (both of them) were STILL onWhen I came to pick up my car after 4pm, I signed for the car, got the paperwork and went to get inIt is then when I saw BOTH airbag lights STILL onI asked the porter, who didn't know and took me to JohnAt first, John said he didn't know my airbag lights were on, to which I corrected, and then he corrected himself that he did see the lights on that morningI asked if that would not have been part of the recall, to which he said it was notI asked why I wasn't notified when he called to tell me my car was ready (and had been looked over), and he didn't knowHe said they could do a diagnostic test for $99.xx to let me know what was wrong, but that they did put in a new passenger *** I asked if that would for sure set the sensors off in the event we were in an accident, to which he said he didn't know for sure
I replied you have had my car all day, and didn't bother telling me anything, and I am not paying you for thatI said I was going to talk to my husband outside, and we would probably want to talk to a managerHe immediately turns and hollers out to "Ivan," and reiterates for confirmation, what he had already told meIvan agreedHe offered again to diagnose for $99, to which I said I would take it somewhere elseI told him this was a poor job of customer serviceHe just acted like a "deer in headlights."
Not once was a simple apology made for the oversight, from either of themI get warranty work is not fun $$ for the techs, however this is ridiculousNow I must waste another day without my vehicle and get it "diagnosed" by someone who actually wants our businessMore importantly, God forbid we get in to an accident, how do I know the sensors will deploy; it's a safety issueI have previously bought a car from this dealership, but it doesn't look like I will be againI will be posting my experience on multiple review sites
Bought a New Ford Explorer Platinum (Most expensive model) with less than 18K Miles and had the 4xand transmission major issues dashboard warning alert along with a "thump" while driving on the highway along with an instant drop to no power and barely able to "crawl" to the dealer to drop off for service (also have the a Navigation issue where the SD card isn't recognized most of the time too) - that was days ago as of writing this tonight! I've gotten ZERO calls from the dealer, no loaner vehicle (said they don't have any) and still no diagnosis as to what the issue is! Called the dealer on days ago and they said they were just about to look at it - seriously, that is just textbook BS Anyhow, called today and still no status about what the problem is or even when I can expect to have my truck back but I should be able to get a loaner if I come in at 10am tomorrow (Sat) - Good Lord this is the worst customer service I have ever experienced anywhere I've lived around the country and I've had my fair share of new cars between my Wife's and mine! To add to all this, it appears that this "horrible customer service" has been a "trend" as many negative YELP reviews about the service department have been posted over the last months Nevertheless, I'd like nothing more than for *** *** himself to reach out and help me understand what will be one to keep me as a customer, and more importantly, get my vehicle diagnosed and back to me in working order!
After $repair (discounted by other service prob), a pulley snaps offSomeone over tightened itFord claims claims wear/tear on 7yo car?!
*ing done with Ford! A few months after a $repair (and that was discounted), a pulley snaps completely offFirestone says someone over tightened itBring it back to Ford, "Oh no, that wasn't usThat's wear and tear." WTF, its only years old! Now we owe $700, for another repairWhen this car dies I'm not buying another Ford unless someone puts a gun to my head!!
I am so F
I'm now here to pick it up"We open at 7!" 7:30, and no cashiers in sight, no one knows where they are AND I was just told that Hurtz rental (where I need to turn in my rental) doesn't open till WHY WAS I TOLD I COULD COME AT AGAIN?!? ANYONE?!?
Took vehicle in for a loud noise when a/c was on They diagnosed a faulty belt tensioner and replaced it for $but it didn't fix issue
After diagnosing issue as a faulty belt tensioner and replaced it it for $the issue persisted Not a only didn't they fix it, they did something while replacing the belt tensioner that damaged the starter The vehicles cranks for about seconds before it will startReturned vehicle and they admitted to misdiagnosis and replaced the fans Now the original issue was fixed but not the starter issue which they caused during the belt tensioner replacement Horrible experience and customer service They wanted me to pay another $for their initial misdiagnosis