On Ms [redacted] first visit we recommended brake pads and rotors She elected for cheaper pads and no rotors Since then she has brought her vehicle back two more times because of a sqeaking We tried several methods to stop the noise but nothing that we could do helpedWe did not charge her for either of these visits On the forth time that she returned we recommended better pads with hardware kit and rotor She elected to upgrade pads at only difference in cost with no added labor and not to replace rotors
On Ms [redacted] first visit we recommended brake pads and rotors. She elected for cheaper pads and no rotors. Since then she has brought her vehicle back two more times because of a sqeaking. We tried several methods to stop the noise but nothing that we could do helped. We did not...
charge her for either of these visits. On the forth time that she returned we recommended better pads with hardware kit and rotor. She elected to upgrade pads at only difference in cost with no added labor and not to replace rotors
Complaint: [redacted]
I am rejecting this response because: Firstly, I called twice to see when I could bring my car in, was told both times [redacted] will give you a call back" and no one called. Secondly, it seems as if the shop didn't know what kind of pads go on my car since they said they didn't know what a "hardware kit" was. The shop is supposed to know what is needed for my car. I trusted them three times to fix my car the correct way with the correct parts and this did not happen. I want my money back. My breaks are squeaky/squealing because the wrong parts have been put on.
Regards,
[redacted]
On Ms [redacted] first visit we recommended brake pads and rotors She elected for cheaper pads and no rotors Since then she has brought her vehicle back two more times because of a sqeaking We tried several methods to stop the noise but nothing that we could do helpedWe did not charge her for either of these visits On the forth time that she returned we recommended better pads with hardware kit and rotor She elected to upgrade pads at only difference in cost with no added labor and not to replace rotors
On Ms [redacted] first visit we recommended brake pads and rotors. She elected for cheaper pads and no rotors. Since then she has brought her vehicle back two more times because of a sqeaking. We tried several methods to stop the noise but nothing that we could do helped. We did not...
charge her for either of these visits. On the forth time that she returned we recommended better pads with hardware kit and rotor. She elected to upgrade pads at only difference in cost with no added labor and not to replace rotors
Complaint: [redacted]
I am rejecting this response because: Firstly, I called twice to see when I could bring my car in, was told both times [redacted] will give you a call back" and no one called. Secondly, it seems as if the shop didn't know what kind of pads go on my car since they said they didn't know what a "hardware kit" was. The shop is supposed to know what is needed for my car. I trusted them three times to fix my car the correct way with the correct parts and this did not happen. I want my money back. My breaks are squeaky/squealing because the wrong parts have been put on.
Regards,
[redacted]