H&M Clothing

H&m has the worst customer service I have ever experienced. I will never buy clothes here again. My story is:
On August 17, 2015 I added 5 items for $56 in my basket. Whenever I checked out, I got my card declined. I changed my card 4 times, including a debit card that I had over $1000 in the account, so enough for the check out. All were declined with the same error " the information you enentered was incorrect... "
I called the card companies. They said they already open signal for h&m, if there was problems, it should have been from h&m, that h&m didn't get their signal back to process my order.
I called h&m, the representative insisted that I couldn't check out because of my cards. I asked to talk to a technical person to help me solve the issue. He said no one can help me because it it not H&M IT system get problem.
--I asked: "do you have enough knowledge about IT to tell me that this error is not from your system".
--He replied "Are you mocking me?"
--I said "No, I am serious. Are you an IT guy or a customer representative to help customer with regular questions?"
--He said "our system is fine. I have handled 4 transactions this morning and no one got issue"
--"Then tell me why my cards didn't go through."
--" I can't tell you why."
--" So transfer me to someone can"
--" no one can. Our system is working fine. You go check your cards at a store. "
--"let me tell you, even if you don't get problems with any transactions this morning doesn't mean nothing wrong with my account. And even if I am the 1st one to report the problem, you should help me.to report it to the higher level or to the technical team"
-- " Anything else I can help?"
--" you haven't helped anything "
Anyway I asked for my husband help. We used his card to check out at a Walmart store half an hour before we place the exact order under his account and by his cards at the same day. Hah, again 4 different cards were declined.
We called h&m. The representative said she doesn't think that the system was in problems. She thinks because I tried to check out so many times?! Alright, then I asked how can I buy things on h&m now. She said, go to the store. Hah, if stores have things I want, I didn't need to go online. After a long discussion and the representative kept saying no one can help, I asked her to transfer me.to her manager. She transferred me to her manger, Roy.
--After hearing what I have encountered, Roy said: "there is nothing wrong with our system. If you want, try back in a couple day, or go to a store near by".
--I said "storenear by doesn't carry the items, can you ship things on m basket to the store?"
--He replied "no, we can't do anything".
--I was mad " so I just want to buy things from you and I report that none of my cards, my husband's, and recently we just tried our mom's card and you are saying that you are not going to help me to figure out why the problem occurred?"
-- He said " yes, you are correct".
-- I said " so what are you good for?".
He hung up he phone.
Not only 1 person, but the whole h&m team were rude. They are talked to customers as we are begging things from them. It is not the way business should be treating customers, at least in the US.
I never want to purchase things in h&m any more.
This business doesn't have conduct. People who read my story, please consider if you want things from h&m.
I am waiting to see h&m vanished out from the market

H&m has the worst customer service I have ever experienced. I will never buy clothes here again. My story is:
On August 17, 2015 I added 5 items for $56 in my basket. Whenever I checked out, I got my card declined. I changed my card 4 times, including a debit card that I had over $1000 in the account, so enough for the check out. All were declined with the same error " the information you enentered was incorrect... "
I called the card companies. They said they already open signal for h&m, if there was problems, it should have been from h&m, that h&m didn't get their signal back to process my order.
I called h&m, the representative insisted that I couldn't check out because of my cards. I asked to talk to a technical person to help me solve the issue. He said no one can help me because it it not H&M IT system get problem.
--I asked: "do you have enough knowledge about IT to tell me that this error is not from your system".
--He replied "Are you mocking me?"
--I said "No, I am serious. Are you an IT guy or a customer representative to help customer with regular questions?"
--He said "our system is fine. I have handled 4 transactions this morning and no one got issue"
--"Then tell me why my cards didn't go through."
--" I can't tell you why."
--" So transfer me to someone can"
--" no one can. Our system is working fine. You go check your cards at a store. "
--"let me tell you, even if you don't get problems with any transactions this morning doesn't mean nothing wrong with my account. And even if I am the 1st one to report the problem, you should help me.to report it to the higher level or to the technical team"
-- " Anything else I can help?"
--" you haven't helped anything "
Anyway I asked for my husband help. We used his card to check out at a Walmart store half an hour before we place the exact order under his account and by his cards at the same day. Hah, again 4 different cards were declined.
We called h&m. The representative said she doesn't think that the system was in problems. She thinks because I tried to check out so many times?! Alright, then I asked how can I buy things on h&m now. She said, go to the store. Hah, if stores have things I want, I didn't need to go online. After a long discussion and the representative kept saying no one can help, I asked her to transfer me.to her manager. She transferred me to her manger, Roy.
--After hearing what I have encountered, Roy said: "there is nothing wrong with our system. If you want, try back in a couple day, or go to a store near by".
--I said "storenear by doesn't carry the items, can you ship things on m basket to the store?"
--He replied "no, we can't do anything".
--I was mad " so I just want to buy things from you and I report that none of my cards, my husband's, and recently we just tried our mom's card and you are saying that you are not going to help me to figure out why the problem occurred?"
-- He said " yes, you are correct".
-- I said " so what are you good for?".
He hung up he phone.
Not only 1 person, but the whole h&m team were rude. They are talked to customers as we are begging things from them. It is not the way business should be treating customers, at least in the US.
I never want to purchase things in h&m any more.
This business doesn't have conduct. People who read my story, please consider if you want things from h&m.
I am waiting to see h&m vanished out from the market

Review: My husband and I entered this establishment on Saturday, November 15th and purchased two pair of pants for $9.99 each. When we paid for our items I asked for a bigger sized bag. The cashier named [redacted] stated that I could not have one. I asked her why not? She stated that it is the policy of the store to not give anyone a bigger sized bag then what is needed for their purchase. I stated that I needed a bigger size and pointed out a bigger size that I saw another customer receive. At that point, I asked another cashier if she could give me the bag. The cashier was reaching over to get the bag for my husband and I and [redacted] immediately stopped her and said, "No do not give it to her." At that point my husband asked to return our items and that we would not like to purchase the two pair of pants. I also asked if I could see a manager. [redacted] paged a manager to come to the second floor. When the manager came upstairs I explained what occurred. The manager was also going to give me another bag. [redacted] proceeded to tell the manager to not give me another bag and quoted the policy to the manager. [redacted] laughed as well while my husband and I were explaining to the manager that all we wanted was a bigger bag. [redacted] continued to smirk, grin and laugh in front of her manager who did nothing to reprimand her. This is completely rude to behave this way in front of customers. At what point does an employee not respect that their boss is handling an escalated situation? I asked the manager why she was not saying anything to [redacted] and she stated that she was letting us finish our concern. My husband and I also asked [redacted] why she would stand there and continue to laugh? She said she wasn't laughing at us but at the situation because it was ridiculous all because of a bag. [redacted] is a very unprofessional customer service rep and I cannot imagine H&M wanting someone of this caliber working in a customer driven establishment. I will be telling as many people as possible about this experience.Desired Settlement: I would like the manager of store #### to have the cashier [redacted] formerly apologize to me and my husband for her behavior in the store or released from her position as she is not customer service oriented. My husband and I would also like the manager to apologize as well. I will also be writing a letter to H&M corporate to explain the behavior of the staff. We will never shop here again and will expose this store on as many social network sites until this rep is dealt with properly.