H&M

On 1/**/the customer called and spoke with a
supervisor, Alexander G., with concerns that she did not receive the correct
promotion in storeIn store we were offering customer’s to purchase two sale
items and receive one free that was of equal or lesser value of the items
purchased
The customer felt that she did not receive her free item after
looking on the receiptOur manager did our best to read over the receipt with
the customer and reassure her that the correct discount was applied and tried
to explain to the customer how H&M processes our *** promotions
With *** promotion at H&M, Every garment purchased
needs to be documented on the receiptThis makes it easier for customer’s to
return items from that bundle that may not work as they expected without being required
to return everything
The garment will not be “free” since it will show on the
receipt AND the customer will be charged for it, a discount in the dollar
amount of the lowest priced item will be applied to the group of itemIf it
was not done in this matter the customer would have to return all items instead
of just the one
Please reference the attached receipt:
Cashier rung up dresses and blouse that were
on sale for $eachThe transaction’s subtotal equaled $60The cashier applied a $credit, which
represent the “free” itemA discount between $and $was applied
to each item in that group
When the customer returned one of these items she received
$instead of $because she did not pay $for the item
We apologize for any confusion that the customer may have
had in regards to this promotionWe have sent the feedback to our promotional
team
However, since the customer received the correct refund,
there is no further action that is required from H&M customer service team

I submitted two orders to this company for product a week ago, none of which have been shipped however, my debit card has been chargedH&M's United States customer service line has been down and when I was internally transferred from their Canada customer service line, I was on hold for over an hour totalI have tried to contact them via email through H&M's website contact form, social media (*** ***), and have received no outreach from them to settle this dispute and to refund my card
I would advise to any consumer to take your business elsewhere when considering shopping with H&MH&M's customer service is insufficient and very poor to say the least and the risk of being charged without receiving product is very high

Hi ***, Thank you for your responseI did contact my supervisor and she told me they saw there was an attempt made but there was no charge since it didn't go throughAs far as having that removed you shouldn't have to file a dispute, your bank should have no problem just
removing the pending reserve. Since there is no actual charge in your account theres no way we can remove something that isn't thereYour bank would need to remove the pending reserve on their endBut like I said they shouldn't have any difficulty completing this for you. I apologize for the inconvenience and hope that they are able to get this taken care of for youIf there are any issues please give us a call here at the customer service centerHave a wonderful evening Best regards, *** ** H&M Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Hennes & Mauritz, H & M regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by H&M regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I brought three dress for at 20.00 and a fourth at  7.00 so that's complete ** by H&M.  the discount was on  the third dress 20.00  that I brought reflecting each item at 20.00 each not 13.33. I did not received a full refund for my returned Item I received a prorate refund I am owned 6.77 and this so call promotion is again false advertisement,  because you are NOT  getting anything free if you PRORATE  THREE ITEM TO EQUAL THE COST OF TWO.My receipt shows three items for 20.00 not 13.33, they owe me money and should not be allowed to use this BS sales promotion unless they in fact plan to give their customers a third item for free. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered Christmas gifts for family on Black Friday from H&M. They sent me an email saying "thank you for your order." However, they did not send a tracking number of any kind. They just have where you can see a "pending order" that is "in progress." They don't show you a tracking number, what carrier is shipping this item, or the status of the item. I called H&M about two days ago to ask what was the status of my order, they said that they had a lot of orders Black Friday and that there would be a delay. Why didn't they email me? Why didn't they contact me in some way? I thought my shipment was stolen. I think that H&M is a horrible company to order from online, because they are not organized and are very brief about where orders are. I am highly disappointed in a brand that is all over the world but seems to be more unorganized than small companies.

Revdex.com:At this time, my complaint, ID [redacted] regarding H&M has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer Service Advocate, Our customer, [redacted] attempted to make a purchase on November *, 2015 by calling in to the Customer Service Center and placing an order with an agent. Unfortunately, the items she wanted to purchase were part of a designer collection and were sold out within a...

few minutes of becoming available. No charge or holds were placed on the customer’s credit card. We contacted the store in Houston, TX to see if they had these items in stock. We also contacted the 2 stores in Chicago, IL that carried this collection; unfortunately none of the 3 stores have any of these pieces left in stock. We have also contacted our Online Warehouse to check if they have received these items back, but they also don’t have them in stock. We have added the customer into a Follow up list that we have with the warehouse, which is updated daily, with returns that are received from this specific collection of garments. We continue to check to see if the items she is interested in become and available and if they do we will contact the customer and provide her with the option of purchasing these items. We communicated this to the customer and she was satisfied with the measures we are taking to try to satisfy her. At this time, we consider this issue ongoing. If you have any additional questions or concerns, please contact us at the telephone number listed below. Sincerely, H&M Customer Service [redacted]
[redacted]
[redacted]

Hello, We were able to reach out to the customer and resolve this issue. We reminded the customer that we do have a return policy on Cosmetics and underwear/swimwear bottoms are final sale for hygienic reasons. Customer confirmed that the items were not tampered with and she will be mailing it back...

using our smart label. We were able to make a one time exception and refunded the customer for 2 pair of bikini bottoms. The total amount of the refund was processed today for the amount of $19.74. Customer was in agreement .

Revdex.com:
My problem has been solved. Although it has been delayed for so many days and I still didn't receive an email reply, I have received my refund and the package is on the way.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding H&M has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is less than satisfactory to me but the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My personal experience from the store is very negative. we rather have the higher office to resolve the matter .  we try to avoid any uncomfortable and 'shaming the customer' situations from the local store manager. as I did go to the local store where we purchased to seek help before I even got to explain the situation , the agent without a name tag looked at the receipt and said in a not kind and very loud voice, sir do you know you have passed the time for refund before I even got a chance to show the damages. so I shamefully left . we do accept gift cards for each coat as partial payment for altering the coat at the local tailor. as we have the whole kenzo collection and we would love to keep them all. as we inquired the coats are sold out and we do love to keep the coat even though the original design will be altered by adding taping to sew the seams. the charge for each coat $150. please keep in mind there are two coats.we are willing to work with any solution options with the Revdex.com as we trust a more professional result. the photos show the pocket seams rips in different sides of each coat and the stretching of many locations in shoulder seams .thank you and looking forward
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered a pair of boots online. My credit card was immediately charged. Today - 6 days after I placed the order, I received an email saying that my order has been "edited." The boots were out of stock, and my order was cancelled. When I log in to my account online, there is no record at all of my original or modified transaction. I called customer service, waited on hold for 45 minutes, and then finally talked to a representative. I asked for confirmation that my account would be refunded and she told me that would not be possible. Just that my credit card would be refunded in 3-5 business days. She told me that it sometimes takes several day to realize that products are out of stock. I asked why I got charged immediately - that didn't take any time at all.

[redacted] contacted H&M on 11/**/2014 to inform us she was incorrectly charged for a jacket and wanted an adjustment. After investigating the incident we were able to make a full adjustment on the customer's original method of payment on 12/**/2014. We emailed a copy of...

the customer's return reciept and have not recieved any further contact from the customer in regards to the adjustment.

Revdex.com:At this time, my complaint, ID [redacted] regarding H&M has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

The customer is able to go into any of our stores to have the coats assessed by a manager.  It would be up to their discretion to offer a refund for the item if it is deemed defective.  For security reasons we do not have access to customer's credit card information on store purchases here...

at the customer service center so any kind of compensation we can offer is in the form of an H&M gift card.