HMC Self Storage

Review: The management of HMC Self Storage in Chewelah, WA insists I owe them money for storage rental. The bill was paid in full prior to my removing my belongings from the storage unit. I have all contracts, receipts, payment records, and my spreadsheet showing all due dates and payments met. They have received copies of all these items and indeed should have had the same on file in their records from the inception of the agreement with the exception of my spreadsheet. They still refuse to acknowledge that I am not only paid in full, I am overpaid.They have gone to the extent of turning this matter into a collection agency which continues to harass me for an erroneous unpaid bill. All the above mentioned documents were sent to the collection agency, but were ignored. This collection agency is threatening me with not only a bad report to [redacted], but to possibly bring the 'case' to court. I have tried to upload supporting documents to the Revdex.com site here but it won't upload. I can provide all documents indicated above by other means - please adviseDesired Settlement: I would like to have HMC Self Storage acknowledge the contracted payment amounts were met in full. I would also like them to stop their collection agency from proceeding with any further action on a bill that was indeed paid.

Business

Response:

Dear Mr. [redacted]:

Mrs. [redacted] came to the HMC office and wrote a check for payment. She then proceeded to cancel this check through her bank and did not notify HMC Self Storage of this action which resulted in additional fees. After a number of e-mails and phone calls between HMC and the [redacted]'s to resolve the issue, HMC received an e-mail from Mrs. [redacted] stating that any further contact from HMC would be "considered harrassment, and that if we continued communication legal action would be taken against us". Therefore, we were left with no other recourse than to turn over the account to the Collection Agency.

Sincerely, [redacted]

General Manager

HMC Self Storage###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes, I did make a payment upon removing my belongings from the storage units. Once I got home and reviewed again the contracts and receipts, I realized I had just made a gross overpayment and did indeed stop payment on the check. There were several phone calls and emails between Mr. [redacted], my wife [redacted], and myself. There were documents sent to Mr. [redacted] (which I have attached here) showing the payments, contract, and receipts. I did lodge a formal complaint with Mr. [redacted] about his manager on site, [redacted], who was very rude to my wife and caused a great deal of confusion in regards to our payments and payment dates. Mr. [redacted] continued to call and demand payment after being sent the supporting documents showing our payments met in full and, yes, he was told by my wife in email that any further contact would be considered harassment as he refused to acknowledge that our payment responsibility had been met. He consequently put our account in the hands of a collection agency who continues to harass us. We are in jeopardy of having our credit rating lowered because of this stupid issue over $85.00 that we are not owing! I really do not want spend the unnecessary funds to proceed to the point of putting this in the hands of a lawyer - but will if I am forced to. In the time between the start of this conflict and now the old manager of his storage business was replaced with a new manager. The new manager called me yesterday and I had my wife call her back as she is the one who keeps our financial records. In that phone call my wife was told that the new manager inherited a 'big mess' from Ms. [redacted], that they (herself and Mr. [redacted]) understood what was happening, and they were working on it. My wife told her she had all the documentation for the payments, as well as the collection dispute letter and correspondence with the Revdex.com. The new manager asked that [redacted] email these to her as well as Mr. [redacted] once again, which she did. The new manager then went on to say that not only had she received several complaints about the former manager, but had unpleasant dealings with Ms. [redacted] as a storage renter herself at the very same facility! She also apologized to my wife that any of this had happened. In light of this, as well as the documented evidence that our bill was paid in full, I am very angry. I think Mr. [redacted] has taken this too far, he didn't even respond to the Revdex.com complaint until yesterday, he's living in Florida - not Washington - which removes him from the real day-to-day problems in his business, he is refusing to admit an error on his part, and is just trying to obtain money he is not owed.

Sincerely,

Business

Response:

I have read your response below from the [redacted]'s. I think this a good example of mudslinging and