Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not understand how mediation will resolve differences, as Randall Management suggestsI do not understand the comment that "personalities should be removed from the formula." I ask that Randall Management please elaborate so that I understandI also find it rather odd for Randall Management to state how "this is a never ending story." These issues aren't differences they are facts and problems that are in need of a practical and logical solutionIt isn't a matter of taking it personally as their statement suggestsRather, it is a matter of right and wrongHolding oneself accountableThe ability to carry out/handle business responsibilities in a professional, transparent, and honest manner, while maintaining open and positive communication with clients and or homeownersWhen a person or persons hold a position such as a property manager , or management company, one would think those persons or entity will be able to deal with different personalities, even upset homeowners, all while maintaining some level of professionalismIt is common knowledge to not have competitors show up at the same timeMultiple appointments could have been scheduled on different dates to expedite the process, given the extent of damage, and inconvenience to all homeowners affectedIf Bids are still in the process why has only contractor, Norton [redacted] been the only contractor out to assess the damage beneath our floor? Ace Contruction only came to assess damage within our unitI was the one who asked they see damage beneath our floor, in unit Norton [redacted] , after investigation, is the company who came out on Presidents DayWhy was that information withheld? Why weren't we notified they would be out on Presidents Day? Who authorized the work to be done on that specific date, if bids have yet to be chosen or approved by the Board of Directors? If for instance contractors are being hired to handle different aspects of damage, why couldn't that be communicated to us? Roughly a week was wasted in the claim we couldn't be contactedWhy weren't my concerns/ emails responded to after Presidents Day? Randell Management somehow responded to my rejection of their response to Revdex.com complaint, and have yet to contact us in regards to other contractors being sent out as they claim, or our concerns on Presidents Day work, the repairs that were made, and the condition our floor was left in after the work was done belowIt doesn't make sense It's nothing personalWe just want to be able to exercise our right to enjoyment, safety, and privacy within our homeThe only solution is to handle the situation correctly, honestly, and legallyIn a safe manner according to state, City and or buliding codes, laws and ordinances In regards to the notice of the Annual meetingThe information could have easily been given within the email the property manager sent in response to my requestThen it would have been a non issueIt is simply the manner in which the issue was handledThe information I requested was made before the meetingSo any problems with the U.S Postal Service is besides the pointNo response to my complaint was made by Randall Management about what should, or what I think should be included in the minutes after I was specific as to the information in question I ask that they do advise the Board of Directors to include information that is of importance to homeownersOtherwise do not handle the minutes if they cannot be approved or documented properlyI have been understanding, patient, and cordialI am asking for nothing more, nothing less than what is within my rights as a homeownerI am living uncomfortably within and out my homes on the property Randall Management is in charge ofWhat is the course of action Randall Management plans to take? When will they act? Who is responsible? Who should be held accountable? I do not wish for this issue to escalateI just want Randall Management to do their job void of any unnecessary problemsSent from Yahoo Mail on Android [Provide details of why you are not satisfied with this resolution.] Regards,
There is no reason for mediation at this point The bid process is progressing on track I met with the complainant at her condo along with at least three of the board members last Thursday evening after the board meeting on March 2, Another bidder that was invited to bid met at the property this morning I spoke with the contractor after the meeting and he is preparing his bid for us As soon as we receive the bid we will attempt to get a decision from the board of directors.We will need a few more days to get the bid, then get the decision and then we can communicate back to her.It would be simpler if she would simply communicate with my manager Mayra rather than so many people being involved with this At this point we do not have a dispute, but just an impatient condo ownerWe hope to have a decision in just a few days
June 13, Response to complaint filed on Consumer: [redacted] Mr***: I am sorry for the late reply to your complaint to the Revdex.com I am not sure how this complaint got lost in my email, but we did have a computer glitch during the last ninety days where some emails were lost due to a technical problem Therefore I am answering your complaint now that the Revdex.com forwarded the complaint to me So far I have researched the matter partly and do agree that there was some incorrect towing of two other vehicles following some paint re-stripping of the property back in February The towing company accidently painted some areas red that were supposed to be white that action caused or cars to be towed by [redacted] Company When one of the Board members brought the matter to the attention to the towing company they release the several cars towed by accident with not charge I am going to ask the Towing Company to re-imburse you for the incorrect tow from that night Please allow me one week from today to try to get this matter resolved I will reply again to the Revdex.com on or before June 20, on my efforts to get your re-imbursement for $ I am very sorry for the problem caused by this Towing Company Randall QS***
To the best of my knowledge, Randall Management has responded to [redacted] On October 10, I sent [redacted] a copy of the Income Statement and a Certificate of Insurance I explained that the Audit was being finalized and that I would forward a copy as soon as it was finalized On October 12, I forwarded Regina a copy of the Audit Report as she requested On October 12, [redacted] responded to me acknowledging and thanking me for forwarding the items she'd requestedThe owner of the company has been in the hospital so I am requesting you send me any future correspondence regarding this or any further matters concerning Randall Management
We have already received on bid from [redacted] and we have requested two more contractors to bid on the work As standard procedure, we do not ask competitors to be a the job site at the same time and although it takes three visits from three contractors to gather three bids, that it out procedureWe are honest and and straight forward with our management procedures and all personalities need to be taken out of the formulaConcerning the Annual Meeting notice- please refer to my answer on the prior complaint We mailed to all owners so any complaint of not receiving should be directed to the US Postal Service and not to the Revdex.com or anyone else as no one else delivers the mailI believe based on the line of comments and repeated questions from last time that this is a never ending story so I am requesting that any future complaints on this matter be referred to mediation to end our differences
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not understand how mediation will resolve differences, as Randall Management suggestsI do not understand the comment that "personalities should be removed from the formula." I ask that Randall Management please elaborate so that I understandI also find it rather odd for Randall Management to state how "this is a never ending story." These issues aren't differences they are facts and problems that are in need of a practical and logical solutionIt isn't a matter of taking it personally as their statement suggestsRather, it is a matter of right and wrongHolding oneself accountableThe ability to carry out/handle business responsibilities in a professional, transparent, and honest manner, while maintaining open and positive communication with clients and or homeownersWhen a person or persons hold a position such as a property manager , or management company, one would think those persons or entity will be able to deal with different personalities, even upset homeowners, all while maintaining some level of professionalismIt is common knowledge to not have competitors show up at the same timeMultiple appointments could have been scheduled on different dates to expedite the process, given the extent of damage, and inconvenience to all homeowners affectedIf Bids are still in the process why has only contractor, Norton [redacted] been the only contractor out to assess the damage beneath our floor? Ace Contruction only came to assess damage within our unitI was the one who asked they see damage beneath our floor, in unit Norton [redacted] , after investigation, is the company who came out on Presidents DayWhy was that information withheld? Why weren't we notified they would be out on Presidents Day? Who authorized the work to be done on that specific date, if bids have yet to be chosen or approved by the Board of Directors? If for instance contractors are being hired to handle different aspects of damage, why couldn't that be communicated to us? Roughly a week was wasted in the claim we couldn't be contactedWhy weren't my concerns/ emails responded to after Presidents Day? Randell Management somehow responded to my rejection of their response to Revdex.com complaint, and have yet to contact us in regards to other contractors being sent out as they claim, or our concerns on Presidents Day work, the repairs that were made, and the condition our floor was left in after the work was done belowIt doesn't make sense It's nothing personalWe just want to be able to exercise our right to enjoyment, safety, and privacy within our homeThe only solution is to handle the situation correctly, honestly, and legallyIn a safe manner according to state, City and or buliding codes, laws and ordinances In regards to the notice of the Annual meetingThe information could have easily been given within the email the property manager sent in response to my requestThen it would have been a non issueIt is simply the manner in which the issue was handledThe information I requested was made before the meetingSo any problems with the U.S Postal Service is besides the pointNo response to my complaint was made by Randall Management about what should, or what I think should be included in the minutes after I was specific as to the information in question I ask that they do advise the Board of Directors to include information that is of importance to homeownersOtherwise do not handle the minutes if they cannot be approved or documented properlyI have been understanding, patient, and cordialI am asking for nothing more, nothing less than what is within my rights as a homeownerI am living uncomfortably within and out my homes on the property Randall Management is in charge ofWhat is the course of action Randall Management plans to take? When will they act? Who is responsible? Who should be held accountable? I do not wish for this issue to escalateI just want Randall Management to do their job void of any unnecessary problemsSent from Yahoo Mail on Android [Provide details of why you are not satisfied with this resolution.] Regards,
There is no reason for mediation at this point The bid process is progressing on track I met with the complainant at her condo along with at least three of the board members last Thursday evening after the board meeting on March 2, Another bidder that was invited to bid met at the property this morning I spoke with the contractor after the meeting and he is preparing his bid for us As soon as we receive the bid we will attempt to get a decision from the board of directors.We will need a few more days to get the bid, then get the decision and then we can communicate back to her.It would be simpler if she would simply communicate with my manager Mayra rather than so many people being involved with this At this point we do not have a dispute, but just an impatient condo ownerWe hope to have a decision in just a few days
June 13, Response to complaint filed on Consumer: [redacted] Mr***: I am sorry for the late reply to your complaint to the Revdex.com I am not sure how this complaint got lost in my email, but we did have a computer glitch during the last ninety days where some emails were lost due to a technical problem Therefore I am answering your complaint now that the Revdex.com forwarded the complaint to me So far I have researched the matter partly and do agree that there was some incorrect towing of two other vehicles following some paint re-stripping of the property back in February The towing company accidently painted some areas red that were supposed to be white that action caused or cars to be towed by [redacted] Company When one of the Board members brought the matter to the attention to the towing company they release the several cars towed by accident with not charge I am going to ask the Towing Company to re-imburse you for the incorrect tow from that night Please allow me one week from today to try to get this matter resolved I will reply again to the Revdex.com on or before June 20, on my efforts to get your re-imbursement for $ I am very sorry for the problem caused by this Towing Company Randall QS***
To the best of my knowledge, Randall Management has responded to [redacted] On October 10, I sent [redacted] a copy of the Income Statement and a Certificate of Insurance I explained that the Audit was being finalized and that I would forward a copy as soon as it was finalized On October 12, I forwarded Regina a copy of the Audit Report as she requested On October 12, [redacted] responded to me acknowledging and thanking me for forwarding the items she'd requestedThe owner of the company has been in the hospital so I am requesting you send me any future correspondence regarding this or any further matters concerning Randall Management
We have already received on bid from [redacted] and we have requested two more contractors to bid on the work As standard procedure, we do not ask competitors to be a the job site at the same time and although it takes three visits from three contractors to gather three bids, that it out procedureWe are honest and and straight forward with our management procedures and all personalities need to be taken out of the formulaConcerning the Annual Meeting notice- please refer to my answer on the prior complaint We mailed to all owners so any complaint of not receiving should be directed to the US Postal Service and not to the Revdex.com or anyone else as no one else delivers the mailI believe based on the line of comments and repeated questions from last time that this is a never ending story so I am requesting that any future complaints on this matter be referred to mediation to end our differences