From: Brad [redacted] Deco-Crete, LLC Subject: Case# [redacted] *** Here is series of events as they happenedNov 09, Deco-Crete sent quote to [redacted] ***Dec 15, [redacted] sent email to Kyle [redacted] (DecoCrete Salesperson)This email went to Kyle's spam folderKyle did not know this until a phone call received from [redacted] Jan 19, Jan 19, [redacted] sent second email to Kyle [redacted] and again email went to spam folder [redacted] called Deco-Crete which is when Kyle realized that customer's emails were going to a spam folderJan 20, Kyle sent a revised quote and his price calculation had increased for various reasonsAt this point quote was over days, 1st of year price increases on materials (mainly retaining wall blocks), labor and some work desired that was not originally quoted or included in original quoteFeb 04, Deco-Crete has sent revised quote to customer honoring original pricing from Nov 09, but did included the additional work requested for retaining wall systemConclusion: I apologize for confusion and we have instituted a plan/ to check spam folders as we have a fairly tight email security systemWe are customer oriented and appreciate the customer calling to figure out what had happened to quoting processBradley [redacted] *** Deco-Crete, LLC
From: Brad [redacted] Deco-Crete, LLC Subject: Case# [redacted] *** Here is series of events as they happenedNov 09, Deco-Crete sent quote to [redacted] ***Dec 15, [redacted] sent email to Kyle [redacted] (DecoCrete Salesperson)This email went to Kyle's spam folderKyle did not know this until a phone call received from [redacted] Jan 19, Jan 19, [redacted] sent second email to Kyle [redacted] and again email went to spam folder [redacted] called Deco-Crete which is when Kyle realized that customer's emails were going to a spam folderJan 20, Kyle sent a revised quote and his price calculation had increased for various reasonsAt this point quote was over days, 1st of year price increases on materials (mainly retaining wall blocks), labor and some work desired that was not originally quoted or included in original quoteFeb 04, Deco-Crete has sent revised quote to customer honoring original pricing from Nov 09, but did included the additional work requested for retaining wall systemConclusion: I apologize for confusion and we have instituted a plan/ to check spam folders as we have a fairly tight email security systemWe are customer oriented and appreciate the customer calling to figure out what had happened to quoting processBradley [redacted] *** Deco-Crete, LLC