Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The physical move was completed Jan As of today's date no final Bill of Lading (as required by law) was received with no statement of delivered weight Contrary to HMS Van Lines statements of record no statement of charges has been received to date Regards, [redacted]
This customer owes storage monies to their account HMS tried to respond to the number given to us The bill needs to be paid in full before it can be released***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There was not any inherent vice involved HMS fully inspected the piece before packing and moving Their report does not indicate anything significant I have submitted by email supporting documents including the condition report before and after photos, the repair estimate and other relevant email correspondence I am awaiting one additional piece of information which I expect to submit tomorrow Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below In response to your E-mail of 10/21/2015:HMS Van Lines’s response is categorically rejected for the following reasons: 1) it is factually incorrect 2) I have never received (nor signed) a final bill of lading (including actual weight) with statement of total charges as required by law 3) I did sign an initial ”descriptive inventory” that included several book-cases, some large mirrors, two mattresses, and a large and heavy box of tools that on reflection I removed from shipment,(but which were included in the original cost estimate I had agreed to, but with the actually shipped inventory and shipping weight substantially less than that estimated by HMS Van Lines4) The originally estimated storage time in California was not necessary and was not provided 5) I never signed a change order authorizing any additional, non-existent and undocumented charges exceeding the initially agreamount (in the estimated bill of lading), and never received a statement of the actual shipping weight (which was considerably less than the original HMS estimate) 6) Specifically, HMS Van Lines without authorization charged my credit card $3,more than the initially estimated bill of lading (which itself included charges for items and services not actually provided) 7) HMS Van Lines has repeatedly claimed that they would immediately send copies of the final bill of lading fully documenting actual inventory, weight and additional services, but no such copies have ever been received by me 8) Because of HMS Van Lines’ totally unsatisfactory response I have initiated legal action for recovery of the unauthorized charges
Please inform customer that all paperwork was not only given to her, however, signed by her We also have the storage acknowledgement form signed All credit card forms are signed for as well. We also have the estimate not including destination storage which was requested by above customer. These items were given to customer twice! We can't do anymore for the customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
HMS does not owe these monies.The customer authorized storage and HMS handled this request. She also added services as described in the items that were mailed to her. We will scan and email to Revdex.com>There is a balance still due we believe. We are re-rating the order again on Weds. (Rating day-cpa comes in and works from HMS) There is no refund due at this time. [redacted]
HMS is going to make final delivery. We we did not charge the customer for a delivery of these items. There re is no contractual terms stating we have to deliver on any certain date. We have not charged them anything for this portion. We are working on it....
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The physical move was completed 26 Jan 2015. As of today's date no final Bill of Lading (as required by law) was received with no statement of delivered weight. Contrary to HMS Van Lines statements of record no statement of charges has been received to date.
Regards,
[redacted]
HMS will review the customer's file yet again to look for any kind of discount possible for for any mistakes. At this point the customer has a balance. We are a larger moving agent and we move hundreds of families and individuals per year. We are very efficient at estimating. The mentioned customer had a balance with HMS of $83.00. We waive this balance. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did not receive HMS Van Lines latest response to my complaint until late last night, 16 Nov 2015. I find their response totally unsatisfactory for the reasons outlined below.1) In violation of federal law (49 CFR Part 379) HMS Van Lines did not provide a “Final Bill of Lading” with itemized weight and costs. They provided only a preliminary Non-Binding Estimate with a "worst-case" inventory. This estimate assumed storage costs in CA which were not required and not used, and additionally assumed a total shipment weight far in excess of the actual weight shipped.2) They previously claimed that they would immediately send the “Final Bill of Lading.” To date this has not been received.3) HMS Van Lines double-charged my credit card $3,822.02 in excess of the preliminary Non-Binding Estimate for a shipment weight substantially greater than that actually shipped. HMS Van Lines has failed to provide any documentation for that over-charge.4) Because of HMS Van Lines failure to respond in any substantive manner to the foregoing I am initiating legal action.5) In fairness to possible future customers of HMS Van Lines I believe it appropriate that Revdex.com call attention to my experience in dealing with HMS Van Lines and, in particular, suggest that they demand the legally required “Final Bill of Lading” and total shipment costs prior to shipment.Sincerely, /s/ [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I stand by my original complaint. Today I spoke with [redacted] at [redacted] Third Party Services and she has since confirmed in writing as follows: " I was not onsite during the crating, no way to tell if it was a "shoddy" repair as I am not a marble person nor is my crew. There are no notations on the paperwork that this marble was broken at the time of crating."There was gross negligence in the transport of the piece as we witnessed the piece coming out of the truck "flat" as opposed to "upright" which would likely have prevented the break. The repair bill is reasonable and I believe that it should be paid as a matter of good faith. There is no way that I would recommend HMS to anyone seeking a competent moving company that stands behind their work. Regards,
[redacted]
Hello Revdex.com,Yes. We have a signed bill of lading and alsoa change order authorizing charges for this customer. She received a non-binding quote and then had made changes. We have generated a final bill showing all charges. She will receive this by Monday. All charges are...
accounted for and within legal rights. She also signed all of the paperwork. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
In response to your E-mail of 10/21/2015:HMS Van Lines’s response is categorically rejected for the following reasons: 1) it is factually incorrect. 2) I have never received (nor signed) a final bill of lading (including actual weight) with statement of total charges as required by law. 3) I did sign an initial ”descriptive inventory” that included several book-cases, some large mirrors, two mattresses, and a large and heavy box of tools that on reflection I removed from shipment,(but which were included in the original cost estimate I had agreed to, but with the actually shipped inventory and shipping weight substantially less than that estimated by HMS Van Lines. 4) The originally estimated storage time in California was not necessary and was not provided. 5) I never signed a change order authorizing any additional, non-existent and undocumented charges exceeding the initially agreed-to amount (in the estimated bill of lading), and never received a statement of the actual shipping weight (which was considerably less than the original HMS estimate). 6) Specifically, HMS Van Lines without authorization charged my credit card $3,822.02 more than the initially estimated bill of lading (which itself included charges for items and services not actually provided). 7) HMS Van Lines has repeatedly claimed that they would immediately send copies of the final bill of lading fully documenting actual inventory, weight and additional services, but no such copies have ever been received by me. 8) Because of HMS Van Lines’ totally unsatisfactory response I have initiated legal action for recovery of the unauthorized charges.
This customer owes storage monies to their account HMS tried to respond to the number given to us. The bill needs to be paid in full before it can be released. [redacted]
This customer a: Is not due a check because they selected .60/lb coverage and they are not covered for full replacement. b. The claim is hereby denied due to inherent vice. The article was already repaired for the same issue and we have written proof of this....
[redacted] 3rd party crates was the company who packed the marble top and they have noted that the article was previously repaired and the repair did not hold. HMS nor [redacted] are responsible for the poor quality of repair. In closing, HMS denies the claim. As stated above, we will issue a check in good faith for .60/lb. The item weighs less than 50 pounds. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. There was not any inherent vice involved. HMS fully inspected the piece before packing and moving. Their report does not indicate anything significant. I have submitted by email supporting documents including the condition report before and after photos, the repair estimate and other relevant email correspondence. I am awaiting one additional piece of information which I expect to submit tomorrow.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The HSM Van Lines responses are categorically rejected as being demonstrably false. I no longer wish to continue dialogue with a firm that has no respect for the truth. I would strongly suggest that Revdex.com no longer include HSM Van Lines on its list of certified businesses. My credit card company considers HSM Van Lines' withdrawal of funds from my account without presentation of a final bill for the second payment of $3,822.02 to constitute fraud and has accordingly credited my account for that amount. I leave it to HSM Van Lines as to whether or not they reimburse my credit card company. Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The physical move was completed Jan As of today's date no final Bill of Lading (as required by law) was received with no statement of delivered weight Contrary to HMS Van Lines statements of record no statement of charges has been received to date Regards, [redacted]
This customer owes storage monies to their account HMS tried to respond to the number given to us The bill needs to be paid in full before it can be released***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There was not any inherent vice involved HMS fully inspected the piece before packing and moving Their report does not indicate anything significant I have submitted by email supporting documents including the condition report before and after photos, the repair estimate and other relevant email correspondence I am awaiting one additional piece of information which I expect to submit tomorrow Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below In response to your E-mail of 10/21/2015:HMS Van Lines’s response is categorically rejected for the following reasons: 1) it is factually incorrect 2) I have never received (nor signed) a final bill of lading (including actual weight) with statement of total charges as required by law 3) I did sign an initial ”descriptive inventory” that included several book-cases, some large mirrors, two mattresses, and a large and heavy box of tools that on reflection I removed from shipment,(but which were included in the original cost estimate I had agreed to, but with the actually shipped inventory and shipping weight substantially less than that estimated by HMS Van Lines4) The originally estimated storage time in California was not necessary and was not provided 5) I never signed a change order authorizing any additional, non-existent and undocumented charges exceeding the initially agreamount (in the estimated bill of lading), and never received a statement of the actual shipping weight (which was considerably less than the original HMS estimate) 6) Specifically, HMS Van Lines without authorization charged my credit card $3,more than the initially estimated bill of lading (which itself included charges for items and services not actually provided) 7) HMS Van Lines has repeatedly claimed that they would immediately send copies of the final bill of lading fully documenting actual inventory, weight and additional services, but no such copies have ever been received by me 8) Because of HMS Van Lines’ totally unsatisfactory response I have initiated legal action for recovery of the unauthorized charges
Please inform customer that all paperwork was not only given to her, however, signed by her We also have the storage acknowledgement form signed All credit card forms are signed for as well. We also have the estimate not including destination storage which was requested by above customer. These items were given to customer twice! We can't do anymore for the customer
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
HMS is not liable for more than .60/lb regardless!However, the item was previously repaired and this was affirmed by the actual crater.
HMS does not owe these monies.The customer authorized storage and HMS handled this request. She also added services as described in the items that were mailed to her. We will scan and email to Revdex.com>There is a balance still due we believe. We are re-rating the order again on Weds. (Rating day-cpa comes in and works from HMS) There is no refund due at this time. [redacted]
HMS is going to make final delivery. We we did not charge the customer for a delivery of these items. There re is no contractual terms stating we have to deliver on any certain date. We have not charged them anything for this portion. We are working on it....
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The physical move was completed 26 Jan 2015. As of today's date no final Bill of Lading (as required by law) was received with no statement of delivered weight. Contrary to HMS Van Lines statements of record no statement of charges has been received to date.
Regards,
[redacted]
HMS will review the customer's file yet again to look for any kind of discount possible for for any mistakes. At this point the customer has a balance. We are a larger moving agent and we move hundreds of families and individuals per year. We are very efficient at estimating. The mentioned customer had a balance with HMS of $83.00. We waive this balance. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did not receive HMS Van Lines latest response to my complaint until late last night, 16 Nov 2015. I find their response totally unsatisfactory for the reasons outlined below.1) In violation of federal law (49 CFR Part 379) HMS Van Lines did not provide a “Final Bill of Lading” with itemized weight and costs. They provided only a preliminary Non-Binding Estimate with a "worst-case" inventory. This estimate assumed storage costs in CA which were not required and not used, and additionally assumed a total shipment weight far in excess of the actual weight shipped.2) They previously claimed that they would immediately send the “Final Bill of Lading.” To date this has not been received.3) HMS Van Lines double-charged my credit card $3,822.02 in excess of the preliminary Non-Binding Estimate for a shipment weight substantially greater than that actually shipped. HMS Van Lines has failed to provide any documentation for that over-charge.4) Because of HMS Van Lines failure to respond in any substantive manner to the foregoing I am initiating legal action.5) In fairness to possible future customers of HMS Van Lines I believe it appropriate that Revdex.com call attention to my experience in dealing with HMS Van Lines and, in particular, suggest that they demand the legally required “Final Bill of Lading” and total shipment costs prior to shipment.Sincerely, /s/ [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I stand by my original complaint. Today I spoke with [redacted] at [redacted] Third Party Services and she has since confirmed in writing as follows: " I was not onsite during the crating, no way to tell if it was a "shoddy" repair as I am not a marble person nor is my crew. There are no notations on the paperwork that this marble was broken at the time of crating."There was gross negligence in the transport of the piece as we witnessed the piece coming out of the truck "flat" as opposed to "upright" which would likely have prevented the break. The repair bill is reasonable and I believe that it should be paid as a matter of good faith. There is no way that I would recommend HMS to anyone seeking a competent moving company that stands behind their work. Regards,
[redacted]
Hello Revdex.com,Yes. We have a signed bill of lading and alsoa change order authorizing charges for this customer. She received a non-binding quote and then had made changes. We have generated a final bill showing all charges. She will receive this by Monday. All charges are...
accounted for and within legal rights. She also signed all of the paperwork. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
In response to your E-mail of 10/21/2015:HMS Van Lines’s response is categorically rejected for the following reasons: 1) it is factually incorrect. 2) I have never received (nor signed) a final bill of lading (including actual weight) with statement of total charges as required by law. 3) I did sign an initial ”descriptive inventory” that included several book-cases, some large mirrors, two mattresses, and a large and heavy box of tools that on reflection I removed from shipment,(but which were included in the original cost estimate I had agreed to, but with the actually shipped inventory and shipping weight substantially less than that estimated by HMS Van Lines. 4) The originally estimated storage time in California was not necessary and was not provided. 5) I never signed a change order authorizing any additional, non-existent and undocumented charges exceeding the initially agreed-to amount (in the estimated bill of lading), and never received a statement of the actual shipping weight (which was considerably less than the original HMS estimate). 6) Specifically, HMS Van Lines without authorization charged my credit card $3,822.02 more than the initially estimated bill of lading (which itself included charges for items and services not actually provided). 7) HMS Van Lines has repeatedly claimed that they would immediately send copies of the final bill of lading fully documenting actual inventory, weight and additional services, but no such copies have ever been received by me. 8) Because of HMS Van Lines’ totally unsatisfactory response I have initiated legal action for recovery of the unauthorized charges.
This customer owes storage monies to their account HMS tried to respond to the number given to us. The bill needs to be paid in full before it can be released. [redacted]
This customer a: Is not due a check because they selected .60/lb coverage and they are not covered for full replacement. b. The claim is hereby denied due to inherent vice. The article was already repaired for the same issue and we have written proof of this....
[redacted] 3rd party crates was the company who packed the marble top and they have noted that the article was previously repaired and the repair did not hold. HMS nor [redacted] are responsible for the poor quality of repair. In closing, HMS denies the claim. As stated above, we will issue a check in good faith for .60/lb. The item weighs less than 50 pounds. [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. There was not any inherent vice involved. HMS fully inspected the piece before packing and moving. Their report does not indicate anything significant. I have submitted by email supporting documents including the condition report before and after photos, the repair estimate and other relevant email correspondence. I am awaiting one additional piece of information which I expect to submit tomorrow.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The HSM Van Lines responses are categorically rejected as being demonstrably false. I no longer wish to continue dialogue with a firm that has no respect for the truth. I would strongly suggest that Revdex.com no longer include HSM Van Lines on its list of certified businesses. My credit card company considers HSM Van Lines' withdrawal of funds from my account without presentation of a final bill for the second payment of $3,822.02 to constitute fraud and has accordingly credited my account for that amount. I leave it to HSM Van Lines as to whether or not they reimburse my credit card company. Regards,
[redacted]