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H.N. Bangs & Sons, Inc.

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Reviews H.N. Bangs & Sons, Inc.

H.N. Bangs & Sons, Inc. Reviews (24)

refunded his money last weekpromised he would retract his complaintso much for honesty from a customerI had all the right in the world not to refund but I did

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This is becoming a matter of “He say- she say”I would like to confirm that the claim; as well as everything else that I had written is the truthI do not believe that what the General Manager (Dave) had written in response can be held accountable due to the fact that he was not present during the time of the transactionTherefore, there would not be a way for him to know exactly what was advised by sales representatives (Phil and Eddie)It is important to note that at the time of the transaction I hadn’t received approval from any banks due to the fact that the dealership requested that the deposit be made before meeting with a finance manager to establish a loanA deposit could not have been made properly if I was yet aware of the final cost, as well as monthly payment cost of the vehicle I did not receive any paperwork regarding this deal; also I never had the car in my possessionI would like North Shore Honda to refund the $deposit. * Note- Please see attached receiptIt does not specify in writing that the transaction is final sale. Thanks,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
I received a check in the amount of $1,for the Honda Care plan The total amount I paid for the Honda care plan was $2,172.06. I also cancelled the tire plan ($720)The total for both of these coverages was $2,892.06. I was told I would get a FULL refund if I cancelled within a year. Additionally, I cancelled this plan back on March **, (I have emails as proof). After I filed a complaint with Revdex.com on June **, 2017, they cancelled the honda care plan as of June **, and pro-rated. I don't think this is fair because they are cheating their customers and the cancel date should be based on the date that I cancelled (March **). If Honda care is not able to refund the full amount, Northshore should be liable for the remaining for misleading their customers. Based on the response that Northshore Honda provided in their response to my complaint, it says customer is right. However, I still didn't get my full money back.Can you please re-open and advise what further I need to do?I would really appreciate all your help *** ***

Initial Business Response /* (1000, 9, 2016/04/25) */
This has been turned over to out attorney and he will be in contact with you and Mr ***Mr ***'s complaint is erroneous and unfounded and if he has an accident claim he needs to contact his insurance provider
Initial Consumer Rebuttal
/* (3000, 16, 2016/05/10) */
I had my truck in for them to align the fender, bumper, & head light housingOn three different occasions the first time was within a week of them fixing itEach time I had to wait for them to work me inEvery time I had to wait for them to have time to look at it every time I picked it up it was the same (parts didn't line up)! The last time I took it back they said they would fix it and they would let me know when (they never called) they said noise in front end was a wheel bearing (said they fixed it) They broke the rotor where the bearing race wentWent back & talked to *** payed me for the parts to fix it, but not the labor what does high mileage got to do with parts line up? Parts are available for the truck he knows thatI bought the Ford F-Lightning new and have it kept as close to new as possibleIt is a collectors truck
All I am asking is for the parts to line up correctlyPlease fix it right
I have not received a letter from the attorneyPlease send me a copy of that
Final Business Response /* (4000, 22, 2016/05/18) */
I discussed Mr***'s most recent comments with my client and would like to make a few points and offer a possible resolution
At Mr***'s request that we saved him from paying his $deductible by repairing, instead of replacing, various parts on his vehicle and cutting cost as much as possible without sacrificing any quality
Mr*** accused our shop of removing and taking his oil cap, which we never had any need to removeWe ordered a new one and when we started to put it on we found the original where *** left it in the engine compartment
There was NOT a bumper reinforcement included in the estimate, however, we exhausted all leads to find a used or newFord has discontinued production of this part
Customer has returned repeatedly requesting adjustment of front bumper and we have obliged him every time without being reimbursed for our work
On 4/13/*** returned wanting his wheel bearing replaced claiming it was accident relatedState Farm reluctantly agreed to pay but they did
Mr*** admitted to us, in front of witnesses, that his vehicle had been wrecked before in the same area as we repairedWe have worked on his vehicle previously
There was a front end alignment allocated on the estimate but *** wanted to take it to the alignment place of his choice so we reimbursed him the amount he paid to the people he used If there was any misalignment it would have appeared while at the front end alignment shop and if there was any rubbing of any kind it would have been visible and noticeable
With these additional facts noted, we are happy to examine his vehicle and see if there is anything we can do to satisfy Mr*** He just needs to call first and schedule an appointment, so that he does not need to wait to be "worked in" as he described in his complaint Further, we may wish to have the insurance adjuster present, so it is important that this be scheduled in advance
Thank you for your time and assistance with this matter David Vaughn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This wasn't a simple misprintThe sales contract I put a $deposit down
on was a Touring EliteWhen I came into the dealership, the sign on the car was a Touring EliteI only found out it was not because it's missing some featuresThen I find out the car I was being sold costs $less than the one I placed an order forHowever the sales contract purchase price wouldn't change at allEssentially I was asked to accept the $difference, despite the fact that this was all the dealership's fault, with no concern for customer experiencePlease see attached the internet listing for the car, the sticker on the car, and deposit receipt I put In addition, all of my phone conversations with the sales manager (Matt) reiterated that this car was a Touring Elite The fact that the dealership is dismissing this as a simple mistake (despite multiple verbal and documented points stating otherwise) and questioning my character is very disappointing I was very clear in my phone conversations that I was driving from hours away and verified multiple times the product I was purchasing It shows that they do not value customer service.Also, I never refused the $reimbursementI would gladly accept that given it was money I spent out of pocket to purchase this vehicle.
Sincerely,
*** ***

This is a total outward lieI have the purchase order signedthe customer was well aware of the selling priceThis is a very special Honda of which each dealer gets one or two carsWe made it perfectly clear what we were asking for and that if they wanted it would have to leave a non refundable
depositThe deal was written up and signedThey wanted the car very badlyWe told them to secure their own loan if they were not happy with our ratesAfter holding us up for two days during the time I turned down other customers who wanted the car they decided they were no longer interestedThey agreed to a non refundable deposit and they forfeited itI have the agreement in writingThank you Dave h*** GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
North Shore Honda did not accurately describe the interior
of the car when they called it chestnut.
When I called to complain about the color they admitted to
me that they told me it was chestnut and not truffle when I placed the phone
order. Their argument is that chestnut
and truffle are the same color but it is very clear that chestnut is in no way
truffle! If chestnut were the same as truffle Honda would call it chestnut
At no time was the name truffle ever used when presenting
the telephone order, it was called chestnut every single time!!!
I would never have authorized the order if I had been told
the true color of the interior, as I was very specific to say that these colors
made me sad, prompting Phil to tell me all about his green car
I was unable to pick the car up in person and my husband did
not understand what had been ordered when he picked up the car
At no time did I ever come into the dealership and accept
that was the car I had ordered
Phil admitted to me that he described the color at chestnut
and not truffle on the telephone call on 8/**/15.
CHESTNUT IS NOT TRUFFLE ~ ONE IS BROWN THE OTHER GREY!!!!
The car was not accurately described to me, if it was being ordered in truffle they should have called it that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why herethis is utter nonsensethe color interior is exactly what we promised periodwhen they picked up the car there were no problems.the interior is a standard interior and they saw the interior many times when they came into purchase the car even before delivery thank you dave

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe general manager was helpful, and refunded my deposit thank you
Sincerely,
*** ***

Tell us why here...I will call the customer and make sure he gets his second key and that the mats are the right mats for the car or I will change them.as for the warranty we  discounted the rate for him to purchase the warranty and he was very happy at the time. thank you dave haber gm

customer is right. should have gotten a full refund. I just found out about this. I am taking care of the refund. david h[redacted] gm.

we refunded the deposit asap. right after the deal did not work out. thanks dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You claim you don't know what I was told.  Why don't you speak with Richard C[redacted] and find out what he told me?  Don't you all work in the same dealership?  I'm sure you are aware of exactly what happened but Northshore Honda doesn't want to admit fault.  Both warranties were cancelled in June after complaining to Revdex.com.  Once again I cancelled back in March.  I was told I would get a full refund not pro-rated. Cancellation date should be March ** even if it was pro-rated.  Northshore Honda should have better communication between your staff and clarify what is being sold to customers.  It's not right to scam customers in this way.
 
[redacted]

Totally untrue. Customer was told Sirius radio only comes with leather interior. He said he didn't notice the car had no leather. Really? Why won't this customer take responsibility for his own decisions. Now he expects to get the same value back for the car that he paid after driving it off the...

showroom. This was clearly an assumption of his that it had Sirius radio. He was told by us when he gets the title on his car to bring it in for an appraisal. We tried to get him out. We are trying to work with him. Thanks Dave GM.

customer specifically left us a deposit to find him a white civic. we went out and bought him a white civic. he then told us he bought another car.thats why we are holding his deposit. I will refund it today.thanks dave

I don't know what they were told. they got back all of the refunds prorated by the companies they were issued from. I personally canceled the warranties myself as soon as the customer requested to cancel. we kept no monies from the customer. thank you Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I came back to you I was supposed to be shown a 2014 Honda with all I requested. You told me you had one on the lot it was silver. When I got there you showed me a Black 2 door Honda. Why? Why bring this car out at all. You knew sirrius was my prime concern. Yes, you said sirrius comes with black leather. My mistake, I paid no attention to the black interior. I focused on the radio. I asked the salesman several times. Does this car have sirrius connectivity? The answer was yes. Why would I buy a more expensive car that did not have what I wanted. I bought the car in good faith. You said I had to wait for the title, that is why I did not pursue immediately. Remember I did not was to drive the car off the lot.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The dealer has provided second key on 1/**/2016 and the general manager did call me and assure me that he would order brand new mats for my vehicle. My main dispute is with the financing and warranty. Neither [redacted] or [redacted] care will penalize me if I refinance loan or cancel extended warranty. The dealer claims that he has the right to charge me for the full amount of the warranty $1335.00 and $899.00 for the loan if I cancel or refinance. When all they would lose is their commission. Please see attached documents with description notes.Thank you[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

again this was not a bait and switch. same car priced right. we made the mistake in calling it an elite. sorry [redacted]

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Address: 7 Madison Ave, Winthrop, Massachusetts, United States, 02152-3122

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