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HNI Services Reviews (2)

Response to Customer Complaint -*** ***
Bill Kapura Building Contractors, Incwas hired to repair *** *** home due to water damaged home as a result of a freeze up due to no heat, and many broken pipes
She resides in ***, and her property was not monitoredWe began our work in AprilThe lawn was not mowed for the entire summer, and neighbors that had homes for sale complained to the town, as the property appeared abandoned*** *** asked that we mow it for herWe mowed in July, and just received payment in DecemberWe were in need of power and water during constructionOn 7/14/there was a tag from the water provider that the water was to be shut off for non- paymentThe utility company would not allow us to have the power put in the company’s name until the homeowner’s balance was paid*** *** established a payment plan with both the electric company and water company, and we were then able to obtain the power to be billed to the company during constructionOur work was completed by the third week of SeptemberOn 9/19/*** *** requested we winterize her home, and we did*** *** was informed that we would be taking the power out of our name on 10/31/She had stated that there was to be an open house on November 1, conducted by her realtor, and would be switching the power back in her name at that timeThroughout the construction process, *** *** realtor was very anxious to show the home, as it was in foreclosureThere evidently were people in her home after our work was completed*** *** emailed questioning the company why switches were on and things plugged inShe believed that winterization included monitoring lights left in the on position and items unpluggedWe emailed a response that winterization was draining the heating system to avoid pipes burstingWe emailed back and forth on this issueOn 12/31/2015, *** *** inquired about her electric bill being highThe bill was from the previous days. We responded our work was completed per her signed certificate of satisfaction dated September 23, Winterization took place the first week of November per *** *** requestWe were responsible for the electric bill until 10/31/The company is not responsible for the electric bill past 10/31/On 1/12/*** *** emailed the company stating that she asked the realtor to check on why the electric bills were highShe stated the realtor said the baseboard heat was left on, and that shutting everything off was part of winterization process, and would not pay her balance to Bill Kapura Building Contractors, Incuntil she heard backWe explained that the electric bill was not our responsibility beyond 10/31/She questioned again what winterizing the home meantOn 1/13/we responded again, stating that winterizing the home is draining the heating system to avoid pipes bursting, which was completed, and we are not responsible for her electric billTo date, *** *** has an unpaid balance of $1,for the balance of her invoice and the winterizationWe have fulfilled all of our contractual obligationsApparently *** *** does not want to pay what is owedIf payment is not received, we intend to take legal action%

I hired Kapura Building Contractors to repair ice dam damage from the previous winter. The claim was covered by insurance. Much of the work was handled by sub-contractors, and the job took several months to complete past the time that I was originally quoted. One of the issues was water damage in the side hallway. They repaired the sheet rock, and the sub-contractor who did the painting and wallpaper finished the hallway. This area of the house looked beautiful. Kapura told me that the only way to prevent water leakage in that area again, was to replace the part of the roof that abutted the chimney. They told me that I had to replace the entire area over the garage, rather than a small part of the roof because the shingles wouldn't match. This proved not to be true, and when we had the first storm of the season, we again had water damage in the hallway. The foreman from Kapura came out with his cousin who worked on chimneys, and they told me that I needed to replace the chimney to the tune of $6500. There was also cracked siding from the roofer and I now had damaged sheet rock and ceiling area. Since I had now had a new roof for $9000, that may or may not have been necessary, I asked them to cover the cost of a new chimney. I received a voice mail message saying that they were not responsible, even though they did work that did not solve the problem. I then contacted four chimney companies who all told me that I had not needed a new roof and that the water damage was caused by a chimney problem. I ended up having to pay an additional $3200 for a chimney sleeve and waterproofing. Kapura had given me a two year warrantee, which was meaningless. They walked away from the entire situation. I would never use this company again or recommend them to anyone.

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Address: 34566 John Hauk St, Westland, Michigan, United States, 48185-3515

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