HO-B Max

I went in and said hello to the two guys behind the counterDid not get a response from eitherI was looking for a drone that was showed on their web site! After standing within foot from both employees, still not a word from eitherThey were too caught up talking about which body would look good on a car on displayAfter minutes of stand there looking at them one walks between me and the display I was looking atI tell they guy I wanted to spend some money with them( over bucks) but since they didn't want to help me I would just leaveAnd the only reaction was a laugh from himStill not a word from either5:pm and I was the only customer in the whole storeStay away!!

I went in and said hello to the two guys behind the counter. Did not get a response from either. I was looking for a drone that was showed on their web site! After standing within 3 foot from both employees, still not a word from either. They were too caught up talking about which body would look good on a car on display. After 18 minutes of stand there looking at them one walks between me and the display I was looking at. I tell they guy I wanted to spend some money with them( over 400 bucks) but since they didn't want to help me I would just leave. And the only reaction was a laugh from him. Still not a word from either. 5:00 pm and I was the only customer in the whole store. Stay away!!

I purchased one of their products and it never worked right from the start. The manager told me he couldn't help me. I purchased one of their products a few days before Christmas as a present took it home to make sure it worked noticed the packing tape was cut didn't think much of it. It did not preform as advertised so I took it back to the store the next day thinking it must have been opened and damaged at the store employee [redacted] told me to leave it and have manager [redacted] look at it so I did. [redacted] was supposed to call me the next day with an answer. He did not I had to contact him. He told me that I must have broke it and there was nothing he could do for me. I now have a $100 paper weight. Emailed the owner several times only to be ignored.Desired SettlementAll I ask for is an exchange or refund.Business Response Item was broken and not deemed defective.

Dear Sirs: On December 19, 2014 I purchased 2 radio-controlled toy vehicles from Ho-B Max RC Park located at 1058 West Club Boulevard, #235, Durham NC. The items were purchased as a Christmas present, and were opened on December 25, 2014. Both vehicles were then found to be of a defective nature, and being unsuccessful at obtaining a resolution from the establishment, I'm requesting assistance from your office. The specifics of my complaint are as follows: On December 25, 2014, the first of the two RC vehicles was opened and subsequently operated for a total of approximately 30-40 minutes, consisting of approximately 3 cycles of its rechargeable battery. After the 3rd battery cycle was exhausted, the battery failed all additional attempts to recharge, rendering the vehicle inoperable. On this same date, the second RC vehicle was opened and was then also found to be defective immediately upon operation after the initial charging of its battery, with the vehicle failing to operate in a forward direction, only being operable in reverse mode, effectively rendering the toy useless. On this same date, I repackaged both RC vehicles into its original packaging accompanied by my purchase receipt, and on January 2, 2015 (14 days after purchase) I revisited Ho-B Max in an attempt to return the purchase for a full refund of $75.23. A store employee then performed a cursory examination of both vehicles, and then stated that both vehicles had been "used" and refused to offer a refund, instead only agreeing to an exchange. The employee then pointed to my receipt which stated "no refund on opened items". I then requested the employee to point out to me where inside of the establishment the refund/exchange policy was posted; however, he was unable to do so, and simply again referred to the post-purchase policy printed on my receipt. I then inquired to the employee about how a customer would be able to determine if a product was defective with the product remaining unopened inside of its packaging; again, he was unable to do so. I then departed the store with my previously purchased items and filed a complaint with mall management. My complaint hinges on the following issues: 1. The store refund/return policy was not explicitly posted prior to my purchase. Nowhere within the establishment was their policy conspicuously posted, nor was their policy orally stated prior to purchase. The refund/return policy is only provided following a purchase, which effectively allows the store to hide behind an overly restrictive refund policy, even on products sold as defective. Again, how is a customer to know whether a product is defective prior to opening its packaging? With the establishments post-purchase refund policy in effect, a customer's option of obtaining a refund is null and void by simply opening the item to determine whether or not the product is even functional! 2. I was only given the option of an exchange. I live 54 miles round trip from the establishment, and did not wish to exchange my purchase on another like-product only to risk having the same problem again on a third and/or fourth defective product, requiring another lengthy round-trip to the establishment. The establishment did not offer other similar products for the same or less price than my initial purchase, requiring me to spend additional funds in order to purchase a product from a different (more expensive) manufacturer. I refuse to spend more money at an establishment with such a restrictive return/refund policy and such poor customer (non) service. Due to the fact that the store refund/return policy was not provided prior to my purchase, I'm requesting a full refund of my defective product purchase price. Had I been informed prior to my purchase that I would be unable to obtain a refund on a defective item I would have never conducted business with the establishment. Thank you for your assistance![redacted] cc: [redacted], Owner, Ho-B Max, LLC [redacted], Mall Manager, [redacted]Desired SettlementDue to the fact that the store refund/return policy was not provided prior to my purchase, I'm requesting a full refund of my defective product purchase price. Had I been informed prior to my purchase that I would be unable to obtain a refund on a defective item I would have never conducted business with the establishment.Business Response Customer purchase have been refunded to avoid further annoyance.However, nothing wrong was found about our return policy by 2 separate Durham policeman that were present inside the store during the events on January 2.As stated by the customer, the items had been opened and broken, and no sign of manufacturer defect could be found.ANY store return policy allow for an exchange (and not a full refund) in case of an open item return. Therefore, customer claim that our return policy is restrictive and unexpected is clearly a pretext.ThanksConsumer Response January 15, 2015Revdex.com of Eastern North Carolina5540 Munford RoadRaleigh NC 27612Response Re: Revdex.com Case # [redacted]:The response received from Hob-B Max RC Park contains numerous inaccuracies which I wish to address below:Hob-B Max stated that Durham police offers found "nothing wrong" with the stores refund/return policy. This is untrue and irrelevant. Law enforcement has NO JURISDICTION over civil/business law matters. The officers directed me to file a complaint with mall management, which was done. At no time within my presence did law enforcement personnel make statements regarding the legitimacy of the stores policies or procedures, again, to do so would have been outside of their jurisdiction.Hob-B Max stated that I indicated to them that the items had been "broken". At NO point in our conversation did I indicate the items had been broken in any manner! Why would any sane person admit (whether accurately or not) that they broke an item in an attempt to obtain a refund? Why would the store employee have even offered an exchange if I--as the responder states--admitted to breaking the items? The items are of a defective nature, and had the store attempted to actually operate the toys they would have discovered this fact for themselves; however, they failed to do so. Taking 15 seconds to hold and look externally at the items won't reveal internal mechanical defects. One of the toy's batteries failed to recharge, and the other toy would only operate in reverse. How would a purchaser of a toy break it in a manner in which the battery fails to charge on one and the other only being operable in reverse? For that matter how would the purchaser of an actual, full-size automobile be able to determine engine or transmission problems without actually driving the vehicle?The store stated that "ANY store return policy allow for an exchange (and not a full refund) in case of an open item return. Therefore, customer claim that our return policy is restrictive and unexpected is clearly a pretext"? It is customary that most legitimate retail establishments with customer-friendly policies allow for both exchange AND refunds, especially in instances where obviously defective merchandise has been sold. The main basis for my complaint is the fact that the stores return/ refund policy was neither orally provided nor conspicuously posted prior to my purchase--not a "pretext" as the responder states, simply a fact. Again, how would the customer of any store be able to know that a boxed item is defective PRIOR to actually opening the item? If the owners and employees of Ho-B Max have the knowledge and ability to determine the quality and functionality of items sealed inside of packaged, boxed items, then I would suggest they're in the wrong business and should seriously consider a future in mind reading and large-scale magic and stage illusion.As of today's date (January 15, 2015) I have received no other response from Ho-B Max, nor have I received a refund for my defective items. Should this matter remain unresolved and my refund of $75.23 not processed, I will eagerly continue to pursue resolution of this matter within Durham County Small Claims Court.Thank you for your assistance![redacted]cc: [redacted], Mall Manager, [redacted]