H.O. Electric

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The comment from the business is inaccurate On November 24, two gentlemen from HO Electric came to my house to provide me with an recommendation and estimate for the installation of a whole house fan After completing the review, the two collected a $service call charge and left I fully expected a written evaluation, recommendation and estimate of the work to be done As of this date, I have not received anything that would assist me with my decisionRegards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Thanks for providing evidence that I signed the invoice I may be a little confused because I never got a copy of the estimate The signature was provided on a small portable device designed to process the debit card transaction I don't recall ever seeing the actual estimate After looking at the document, it is entirely possible that I never received it because the email address was incorrect I believe that the pdf sent as part of this effort is the first time I've seen the estimate of $Now that I do see that, I would just like to follow up by asking if that estimate is for the installation of any whole house fan or was it for a specific type that may have been mentioned but not described in the estimateThanks for your response so far! Regards, [redacted] ***

*** stated on a recorded line that she refused to pay the agreed upon dispatch fee of $or rescheduleTherefore, we had no option other than send to collectionsTo resolve, pay the amount you agreed to for the appointmentWe would be happy to reschedule the appointment as well to resolve the situation

***; Thank you for bringing this to our alleged matter attentionPlease call us to rectify your situation at ***thank you

Please see attached signed Estimate / Work Authorization and Invoice / Contract: "Special ordered material final sale, no refunds."Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That is a falsified document.
Regards,
*** ***

One May 5th, *** *** contacted out company to have out HVAC team come out and engineer the project of installing a new A/C systemOn a recorded line per FCC regulations *** agreed to a $dispatch fee that we waive if any work is acceptedShe also was told that her appointment time was
a 2pm-4pm window in which the truck would arriveShe agreed to this as well as a hour cancellation policy so that if she wanted to cancel or reschedule we could have hours to book a different call and keep our company moving smoothly Our truck was dispatched out and was set to arrive right in the middle of the promised window around 3pmThe technicians called *** minutes prior to their arrival and *** had stated that she would not be available for the appointment but could be *** by 4pmWe asked her if she would like to rescedual to avoid paying the dispatch fee for her misunderstanding and she stated to the technician that "no, I have another contractor". We sent an invoice for $(the agreed upon amount if no work was performed) to *** and never got payment*** sent an email to us stating that she would not be paying and this was our faultWe had no choice but to push the matter to collections.To summarize: *** booked an appointment window and decided to leave her residence during her window timeThen when we tried to chalk it up to a misunderstanding and not point fingers we asked just to rescedualShe stated she did not want to rescedual and had other contractorWe as a company have recorded phone calls and emails supporting the facts and will continue to deliver excellent service and be the transparent and upfront company we have been for years

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
H O claims, and repeats and repeats the claim that I said (on my cell phone, while driving in traffic) that I had another contractorThis is simply not trueHOwas the first contractor we had calledWe had no other contractor under consideration, although we did, a month later, contract with another business with great successI could not reschedule anything at that moment (on my cell phone while driving in traffic)And barely minutes after we ended that conversation (which I'd like to hear, if it was recorded), I received a bill from HO Two mornings later, I had a call from a collection agencyWhat kind of good-faith customer relations does this demonstrate? HOcontinues to rely on the conversation I had with them when first trying to make an arrangement with themI do not dispute the content of that conversationWhat I do complain about is the information about their visit that appeared in an email (which I quote to you in my initial complaint), and which I have a copy ofI also complain that my own good-faith effort to clarify their appraisal procedure failed because they had no one to answer my phone callAnd I complain that they billed me without a word of explanation or apology before I'd even reached my home again that afternoon, and that they sent my "case" to a collection agency before they even had word that I was objecting to the billThere is no way that a check could have been mailed to HOin time to obviate the call from the collection agency
Regards,
*** ***

*** *** / *** *** of ** *** ***contacted H.OElectric (HO) for service at their house"The caller needs thermostat installationThe caller mentioned that he only has wires and he believes it will require for the installation." HO technicians were dispatched out and
performed service under signed flat rate Estimate/ Work Authorization #*** on 11/14/for $as well as signed Invoice / Contract #*** on 11/15/A credit card was submitted for payment by swiping chip card reader and signing (please see attached) Job Description: Trace out zone heating and air conditioning system from basement to attic and each floor in between for or more wire system options as specifically requested by *** ***Remove thermostats, air handler door access, boiler room access, and relay system access for system options HO indicated that *** only had a wire system and gave multiple options to rectify the situation including fishing new wiring*** chose the non refundable Building option: Building HUB and Building Intelligent Thermostats (see attached)HO immediately commenced the job the same day: Special ordered, non refundable material and wired as needed HO contacted *** to indicate the special ordered material arrived for installation Message sent days ago From: *** ***Work Order for "HVAC" Your custom ordered material that you paid for has arrived for your jobYou have scheduled for this WedPlease call us to confirm your appointment *** *** / *** *** then went behind my back and the agreement he made with HO to find contractors who undercut the price to do the work cheapThis despite my investment of time and materials in preparation for the project*** *** breached the agreement by disputing his credit card charge after agreeing with full disclosure by me with no cause or justificationHO proceeded with the project investing time and materials*** *** cannot pull the rug out then try to get money backNO JUSTIFICATION for this other than ‘I found a cheaper guy so I am backing out of the deal.’ HO remained READY, WILLING and ABLE to perform the job *** *** / *** *** doesn’t get the choice to not pay and to make that choice unite latterlyTheir remedy is to honor the contract or to request that I renegotiate, not to simply stop payment

We gave [redacted] an Estimate as well as an Invoice. Please see attached Estimate #[redacted] in notes " By signing below, homeowner acknowledges receiving Estimate". [redacted] signed both the estimate as well as the attached Invoice #[redacted]. Please se as well. I believe the customer is confused. We also have documents of the customer contacting us on 5/24/2011 at 4:57 PM about a whole house fan (see attached).

You paid a $99 dispatch fee as your location was over 1 hour from our location. That is what you agreed to in a recorded phone conversation. Our policy is to always give a written estimate as we obviously want the job. That is why we went over 1 hour to your house for. A written estimate was given to you at that time. The estimate that you received was for the type of fan described to you that day.

We don't recall performing any work for this person.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments...

below. 
The comment from the business is inaccurate.  On November 24, 2105 two gentlemen from HO Electric came to my house to provide me with an recommendation and estimate for the installation of a whole house fan.  After completing the review, the two collected a $99 service call charge and left.  I fully expected a written evaluation, recommendation and estimate of the work to be done.  As of this date, I have not received anything that would assist me with my decision. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No, I never stated that I would not pay the $59 on any recorded line. I received the bill by email after hanging up with the appraisal crew. It was after hearing from the collection agency (who, incidentally, addressed me as "Mrs. [redacted]" in one bit of written correspondence that I have) within less than 60 hours of having had the brief cell phone discussion with the crew, that I began to decide that H O Electric deserved no pay from me. They were, I concluded, out to get as many $59 payments as possible from prospective customers by deliberately confusing appraisal schedules.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Thanks for providing evidence that I signed the invoice.  I may be a little confused because I never got a copy of the estimate.  The signature was provided on a small portable device designed to process the debit card transaction.  I don't recall ever seeing the actual estimate.  After looking at the document, it is entirely possible that I never received it because the email address was incorrect.  I believe that the pdf sent as part of this effort is the first time I've seen the estimate of $499. Now that I do see that, I would just like to follow up by asking if that estimate is for the installation of any whole house fan or was it for a specific type that may have been mentioned but not described in the estimate. Thanks for your response so far!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[no one had anyone come and installed anything for cheaper. They were asked to cancel this request within an hour of them leaving the property. the attachments will prove that they were called and that also on 11/20 when they sent the email they were also told.]
Regards,
[redacted]

Please see attached signed Estimate / Work Authorization and Invoice / Contract: "Special ordered material final sale, no refunds."

Excellent company. Called them up to talk about installing some recessed lighting in my home. They came right out and gave me upfront pricing and the quality of work was really good.

H.O. Electric showed up at my home this morning and completely misrepresented the services they provide after I specifically gave them details on what warranties I had available. Nevertheless, they charged me the $59 service fee for doing absolutely NOTHING but not before they tried to charge me $400+ for a "dual diagnostic" - This place is fraudulent and should be stopped. Do not use H.O. Electric.

Review: When I called HO Electric to schedule an appointment for an estimate on an electrical problem, I was told there would be a $59 service call fee, which I agreed to. They told me that fee would be applied to the cost of repair, if I decided to proceed with repair at that time. They never disclosed that there would be a so-called "diagnostic fee" of $650 until the technician arrived, which he told me would probably and usually includes the cost of repair. He would not give me an estimate without pre-payment of this "diagnostic fee." I opted for the repair. He spent an hour there and not until after he made the repair did he tell me there was an additional $200 fee for the repair he'd already done. I consider this to be deceptive practice.Desired Settlement: I would like a refund of half the expense; i.e., $400.

Business

Response:

[redacted] called us because she had no power in her bathroom and hallway areas of her condominium. She

requested a same day appointment in [redacted], MA. [redacted], MA is approx. 1 hour away from our office in rush

hour traffic which is when she requested the appointment.

Our customer service representatives who record all of our calls as per [redacted] rules stated our terms

and conditions. [redacted] accepted our terms and conditions prior to scheduling.

When the service technician arrived on time, he could not find anything obviously wrong. As a

result, he offered [redacted] a Level 2 diagnostic of $650.00 to thoroughly go through

out her condominium and find out what is wrong and why there is no power. [redacted]

was told, if there is a connectivity issue, HO would cover that in its

diagnostic cost. If a repair is needed, we would come back to the table and represent

additional options. [redacted] told him she needed this done and she could not get any

other electrician to do the work. She said her friend "The Electrician"

would not travel as far as [redacted]. [redacted] signed our Contract and requested us to

perform the work. The HO electrician spent many hours pulling everything apart

to find out where the power failed. The fault was finally discovered in other

room. A repair was made. [redacted] seemed content that the job was done quickly as

she seemed annoyed with the whole process taking too long. She also stated that

she had to get back to [redacted] which was far away considering it was rush hour

traffic. Upon completion, [redacted] signed our contract again stating she was completely

satisfied upon leaving and paid us by credit card which was swiped. As a

result, [redacted] signed our contract 3 times and twice for credit card vouchers.

That's 5 signatures. She said she was happy with the work done! Now she's

unhappy???

Revdex.com, this is obviously

a case of buyers remorse as she must have asked her friend "The Electrician",

who would not go as far as [redacted] how much he would have charged.

Consumer

Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.

Regards,

Business

Response:

[redacted], we don't want any customer to be unhappy. Please call us so that we may apply a credit on your account toward any future job. Thank you

Consumer

Response:

I do not want a credit on a future job, since I will not use this company again. I want a credit on this job.

Regards,