Hoag Endoscopy Center

Dear Mr [redacted] , Thank you for contacting me in regards to your wife’s accountAs discussed, her account is current as we received the final payment May 17, Her account now has a zero balanceI understand your dissatisfaction in regards to how her account was handledWe have clear policies regarding our follow up and utilization of our outside collection serviceWhile I understand that your attempt to resolve her account was in good faith, it did fall outside the specified agreementI apologize that this lapse in fulfillment created a situation with which you were not satisfied [redacted] Inc., is an external agency that we utilize to assist us in managing our accounts over days oldAny letters received during the initial letter writing service from them are an extension of our business and are not reflected to an outside credit reporting agencyAgain, while it was unfortunate that we did not resolve your account prior to it being outsourced, please rest assured there is no negative action against herPlease find that attached letter from [redacted] Inc., indicating that there has been no negative action placed on her credit historyWe constantly strive to improve our processes and appreciate your feedback in regards to your experience here at our facilityWe will incorporate your feedback in our Quality Assurance Program to ensure that we constantly improve our efforts, both in our patient care and the customer service efforts after the procedureThank you for choosing Hoag Endoscopy Center for your patient care needs

Dear Mr. [redacted],Thank you for contacting me in regards to your wife’s account. As discussed, her account is current as we received the final payment May 17, 2016. Her account now has a zero balance.I understand your dissatisfaction in regards to how her account was handled. We have clear...

policies regarding our follow up and utilization of our outside collection service. While I understand that your attempt to resolve her account was in good faith, it did fall outside the specified agreement. I apologize that this lapse in fulfillment created a situation with which you were not satisfied.[redacted] Inc., is an external agency that we utilize to assist us in managing our accounts over 60 days old. Any letters received during the initial letter writing service from them are an extension of our business and are not reflected to an outside credit reporting agency. Again, while it was unfortunate that we did not resolve your account prior to it being outsourced, please rest assured there is no negative action against her.Please find that attached letter from [redacted] Inc., indicating that there has been no negative action placed on her credit history.We constantly strive to improve our processes and appreciate your feedback in regards to your experience here at our facility. We will incorporate your feedback in our Quality AssuranceProgram to ensure that we constantly improve our efforts, both in our patient care and the customer service efforts after the procedure.Thank you for choosing Hoag Endoscopy Center for your patient care needs.

Dear Mr. [redacted],
margin-bottom: 5pt;">Thank you for contacting me in regards to your wife’s account. As discussed, her account is current as we received the final payment May 17, 2016. Her account now has a zero balance.
I understand your dissatisfaction in regards to how her account was handled. We have clear policies regarding our follow up and utilization of our outside collection service. While I understand that your attempt to resolve her account was in good faith, it did fall outside the specified agreement. I apologize that this lapse in fulfillment created a situation with which you were not satisfied.
[redacted] Inc., is an external agency that we utilize to assist us in managing our accounts over 60 days old. Any letters received during the initial letter writing service from them are an extension of our business and are not reflected to an outside credit reporting agency. Again, while it was unfortunate that we did not resolve your account prior to it being outsourced, please rest assured there is no negative action against her.
Please find that attached letter from [redacted] Inc., indicating that there has been no negative action placed on her credit history.
We constantly strive to improve our processes and appreciate your feedback in regards to your experience here at our facility. We will incorporate your feedback in our Quality Assurance
Program to ensure that we constantly improve our efforts, both in our patient care and the customer service efforts after the procedure.
Thank you for choosing Hoag Endoscopy Center for your patient care needs.