Hoback Fence

10/09/2017: Mediator sent consumer email requesting update and documentation.10/10/2017: I am recovering from surgery but will get the documentation submitted next week The company making repairs informed me that there is a post that is no longer secure in the groundIt could fall over at any time.10/17/2017: I was wondering if you could give me a few more weeks to get this information to youThe reason I ask is because my mom has taken a turn for the worse in hospice does not believe she will be with us for more than weeksI just can't deal with anything else at this timePlease let me know if this is okay.11/28/2017: Sent consumer email to see if she was ready to pursue complaint.12/01/2017: I am so sorry I was off work and I have been so busy since I got backYes of course, I want to pursue this but unfortunately, I can't remember what you needed from mePlease let me knowThank you so much for your patience.12/04/2017: Mediator emailed consumer requesting documentation01/02/2018: Mediator emailed consumer requesting documentation.01/03/2018: Mediator called consumer and left message01/04/2018: I will try to find everything you need this weekend Sorry for the delay!01/10/2018: Mediator emailed consumer.01/11/2018: I am so sorry I came down with the fluon Thursdayand am just now returning to workThe contractor who did the repairs only did immediate repairsThe fence is still falling apart Ideally, I would like Hoback to reimburse me for all the wood and labor so I can hire a reputable company to replace the fenceI haven't stained it because it would be a waste of moneyThe repair contractor showed me one of the posts was coming out of the ground which would allow the whole east side of the fence to collapseI will try to find everything you need this weekend, plus I will take pictures of the repairs01/17/2018: Mediator emailed consumer requesting documentation and photos.01/18/2018: I was notMy internet was out and I am still waiting for them to fix itThey promised I would have service back todayI will try again this weekend

We built a foot wood fence December 29, The next summer some boards warped and we returned and replaced themWe returned times to replace boards for no additional fee and explained staining the boards would help prevent the warping but the customer preferred not to

I wanted to see if there was an update on this claim? We would like to make sure this gets wrapped up and clear our name of the accusationsThank you all so much for your time and help with clearing this upHave a wonderful day! [redacted]

01/18/2018: Mediator emailed business an updateInformed them I am waiting on consumer documents and photosLet them know what consumer is seeking

I wanted to see if there was an update on this claim? We would like to make sure this gets wrapped up and clear our name of the false accusations. Thank you all so much for your time and help with clearing this up. Have a wonderful day! [redacted]

10/09/2017: Mediator sent consumer email requesting update and documentation.10/10/2017: I am recovering from surgery but will get the documentation submitted next week.  The company making repairs informed me that there is a post that is no longer secure in the ground. It could fall over at any time.10/17/2017: I was wondering if you could give me a few more weeks to get this information to you. The reason I ask is because my mom has taken a turn for the worse in hospice does not believe she will be with us for more than 2 weeks. I just can't deal with anything else at this time. Please let me know if this is okay.11/28/2017: Sent consumer email to see if she was ready to pursue complaint.12/01/2017: I am so sorry.  I was off work and I have been so busy since I got back. Yes of course, I want to pursue this but unfortunately, I can't remember what you needed from me. Please let me know. Thank you so much for your patience.12/04/2017: Mediator emailed consumer requesting documentation. 01/02/2018: Mediator emailed consumer requesting documentation.01/03/2018: Mediator called consumer and left message. 01/04/2018: I will try to find everything you need this weekend.  Sorry for the delay!01/10/2018: Mediator emailed consumer.01/11/2018: I am so sorry.  I came down with the fluon Thursdayand am just now returning to work. The contractor who did the repairs only did immediate repairs. The fence is still falling apart.  Ideally,  I would like Hoback to reimburse me for all the wood and labor so I can hire a reputable company to replace the fence. I haven't stained it because it would be a waste of money. The repair contractor showed me one of the posts was coming out of the ground which would allow the whole east side of the fence to collapse. I will try to find everything you need this weekend,  plus I will take pictures of the repairs. 01/17/2018: Mediator emailed consumer requesting documentation and photos.01/18/2018: I was not. My internet was out and I am still waiting for them to fix it. They promised I would have service back today. I will try again this weekend.

Complaint:...

[redacted]
I am rejecting this response because: contractor is not presenting facts. I  have emails to prove I requested fence repair on 9/10/15, less than 9 months after installation,  and again on 12/10/15. Contractor came out in September 2015, 1 time, and nailed warping boards back in, but absolutely NO boards were replaced. Contractor never returned,  nor did they recommend I stain the fence to stop boards from warping.  When installed,  they told me to wait one year before staining,  which is customary. I have owned 2 homes with wooden fences. They both lasted 9 years without staining and minimal board replacement due to warping. This contractor should have his business license revoked. I just paid another contractor $400 to repair this fence and apply wood screws to every board. The old boards continue to warp and the new contractor is replacing them as they do. New contractor stated this fence was the worst quality and installation job he had ever seen. At least now my dogs can't escape, nor can other dogs get in! [redacted] should reimburse me every penny as the whole fence will need to be replaced. There is even a post coming out of the ground!
Sincerely,
[redacted]

I tried to fax this information, so you may see it come through on your fax as well. I was having problems getting it to fax to you all though so you might not see it either. I have attached our documents in response to Ms. [redacted]'s claim. If you have any further questions, please do not hesitate to contact each person who responded to this claim. Their numbers are listed on each letter. Thank you so much. Have a great day! [redacted], Office Manager [redacted], Owner Hoback Fence Builders LLC [redacted]

We built a 150 foot wood fence December 29, 2014. The next summer some boards warped and we returned and replaced them. We returned 3 times to replace boards for no additional fee and explained staining the boards would help prevent the warping but the customer preferred not to.