Hobart Law

As stated by Mr [redacted] , he purchased a MacBook computer from us on 4/2/ The computer was a MacBook, for $+ tax On 5/Mr [redacted] brought it in for service, and was told if it was defective it would be covered by warranty The part was not defective, it was misused with the CD's and piece of paper shown in the attached file removed from the computer The receipt for the computer purchase clearly states it the Warranty is void if it has been physically damaged which it has been in this caseAs a gesture to help Mr [redacted] , we told him we would waive the labor if he paid for the drive itself ($79) The labor would be hour ($50) Given the circumstances we feel this is a fair offer to Mr [redacted] He has since stated he believes the discs in the ocmputer when he purchased it, and that would not be possible Every computer we sell goes through a full set of tests that includes the CD/DVD drive There is no way this was sold with the discs in the driveMr [redacted] as also filed a chargeback against us, so as of now, he hasn't paid for the computer, but is in possession of it This is a serious problem, and I don't feel we have any entitlement for support when he has essentially stolen the computer from us Chargeback dispute also is attached to this complaint

Mr [redacted] and Revdex.com: Several things I want to point out: Mr [redacted] purchased a computer from us.Mr [redacted] had the charges reversed, funds were then taken back from our account, and you were refunded You are in possession of computer that you have not paid for.Call it what you want, you are in possession of a computer you have not paid for, and I haveThis computer came in with Optical drive not working, the rest of the computer was fine We offered to absorb the labor cost, and only charge you for the part, since the discs and paper were inside the drive, and happened between the time it left our store and came back in for service.I will do as you wish and I will offer to pay the full cost of the optical drive replacement, provided that you paying for the computer you are in possession of You can submit a reversal of the chargeback to your bank, provide us proof and we will replace the optical drive at no cost to you, or pay the balance owed of $The notice of Chargeback is attached to this message

I do not accept the response as Apple Xchange charged me for goods not delivered as agreed per the Fair Credit Billing ActI have I have contacted my bank and they have also filed a complaint against this business Apple Xchange also stated that I have stolen a computer from them when I have a receipt of my purchase that is attached I do not appreciate their slander against me implying that I have committed a crime

I feel Mr*** is trying to turn this into a battle of semantics, and that really is not relevant His picture shows the damage on the Upper Right, maybe the photo is reversed, but whatever the case, it is out of round on the corner where the damage to the phone was sustained I also clearly stated if he had brought the phone in again I would be happy to look at it again and see what we could do to help the situation All this aside, it is our goal to try to keep all customers happy I feel we do an excellent job, as we have very high rankings in customer satisfaction, and reviews online and with organizations like Revdex.com demonstrate what we do.At this point since a 3rd party has now been engaged and replaced the part, I feel at most I can refund is the labor I would be willing to do this, and give Mr*** a $refund for the repair In kind, I would also be willing to give Mr*** a tempered glass screen protector (Worth $25) as a token of my generosity to see that this gets resolved

As shown on the attached receipt, The Apple Xchange replaced the broken screen for *** ***. The phone screen was cracked due to impact sustained in the upper right corner of the phone. On September 9, 2015, we replaced the display assembly. Mr*** was told at that
time, the frame of the phone was bent, and while the screen should be fine, it could apply pressure to the screen, causing it to push apart, which would NOT be a warranty issue We stated if there was a problem with the panel, it was covered by our day warranty. This covers defects in material or parts used. As shown on the Work Order, Mr*** signed off to allow us to do the work, and signed off the repair was complete. The charge for the repair with tax would be $92.16. The additional charge of $on the receipt is for a case purchased by Mr***.On October 7, 2015, Mr*** returned due to the screen lifting This was due to the bend in the phone putting excess pressure on the corner of the display assembly. As shown in the attached picture, it is evident the corner of the phone is not rounded in the upper left. While we do our best to straighten any phone, it is equivalent to trying to bend back a soda can after it has been bent, and that is always explained to our customers. The notes from the technician that worked on his phone stated:"5s screen lifting, we replaced in SeptemberPhone was bent and dented in below the sleep/wake buttonStraightened as much as I could, but could cause screen to lift again at some pointDR"As a courtesy, we agreed to replace the screen despite the damage to Mr***’s phone. This was done at our cost, and is shown on attached work order # on October 7th, 2015. Mr*** states he came back a 3rd time, and we did not replace it again. The 2nd time we did was a courtesy, but we cannot keep doing this on a phone that was bent, and that was clearly explained.Mr*** has sought to hurt our business with negative comments online. I contacted Mr*** by phone on Friday, November 20th, but he just hung up on me. I had asked he bring in the phone so I could look at the phone to determine what options were available to try to remedy the situation. I have attached a picture of the phone showing the bend near the Sleep/Power Button. The photo of the phone was posted by Mr*** as part of his derogatory comments posted online.The Apple Xchange is a small local business that has been repairing Apple phones and devices since August of 2009, over years. We have remained as a premiere reseller of refurbished Apple Products and Repairs due to our commitment to customer service. It is unfortunate when a situation such as this arises and we do everything in our power, but yet cannot make the customer happy. The Apple Xchange feels we have done everything we can to attempt to rectify the situation in a fair manner. We never like to see complaints being brought to the Revdex.com. We take these very seriously, and as in the past, make sure they get resolved to the best of our ability and we adhere to all the practices of a respected, ethical business

I just returned from a real Apple Store (San Tan) with a new screen on my phone and not only did Apple fix the screen they said "it was a by the books repair"!! I talked with Apple and, against their stated policy not to replace 3rd party screens, they agreed to replace the AX junk screen APPLE SAID THERE WAS NOTHING UNUSUAL ABOUT THE REPAIR OTHER THAN THE PHONE HAD A 3RD PARTY SCREEN, AND THEY FIXED IT WITHOUT INCIDENT AND WITHOUT DOING ANYTHING TO THE FRAME OF THE PHONE.Owner also stated "As shown in the attached picture (which was my picture posted on Yelp), it is evident the corner of the phone is not rounded in the upper left." Owner is so out to lunch he didn't even know the PHONE WAS DROPPED AND HIT THE UPPER RIGHT CORNER, NOT THE LEFT!!Owner also claimed he asked me to bring the phone in again for a fourth time which is a flat-out LIE!All I asked for was my money back since they obviously were incapable of fixing my phone! They have refused to refund anything

Mr. [redacted] and Revdex.com: Several things I want to point out: Mr. [redacted] purchased a computer from us.Mr. [redacted] had the charges reversed, funds were then taken back from our account, and you were refunded.  You are in possession of computer that you have not paid for.Call it what you want, you are in possession of a computer you have not paid for, and I have. This computer came in with Optical drive not working, the rest of the computer was fine.  We offered to absorb the labor cost, and only charge you for the part, since the 2 discs and paper were inside the drive, and happened between the time it left our store and came back in for service.I will do as you wish and I will offer to pay the full cost of the optical drive replacement, provided that you paying for the computer you are in possession of.  You can submit a reversal of the chargeback to your bank, provide us proof and we will replace the optical drive at no cost to you, or pay the balance owed of $323.22. The notice of Chargeback is attached to this message.

As stated by Mr. [redacted], he purchased a MacBook computer from us on 4/2/16.  The computer was a 2009 MacBook, for $299 + tax.  On 5/26 Mr. [redacted] brought it in for service, and was told if it was defective it would be covered by warranty.  The part was not defective, it was...

misused with the 2 CD's and piece of paper shown in the attached file removed from the computer.  The receipt for the computer purchase clearly states it the Warranty is void if it has been physically damaged which it has been in this case. As a gesture to help Mr. [redacted], we told him we would waive the labor if he paid for the drive itself ($79).  The labor would be 1 hour ($50).  Given the circumstances we feel this is a fair offer to Mr. [redacted]. He has since stated he believes the discs in the ocmputer when he purchased it, and that would not be possible.  Every computer we sell goes through a full set of tests that includes the CD/DVD drive.  There is no way this was sold with the discs in the drive. Mr. [redacted] as also filed a chargeback against us, so as of now, he hasn't paid for the computer, but is in possession of it.  This is a serious problem, and I don't feel we have any entitlement for support when he has essentially stolen the computer from us.  Chargeback dispute also is attached to this complaint.

I do not accept the response as Apple Xchange charged me for goods not delivered as agreed per the Fair Credit Billing Act. I have I have contacted my bank and they have also filed a complaint against this business.  Apple Xchange also stated that I have stolen a computer from them when I have a receipt of my purchase that is attached.  I do not appreciate their slander against me implying that I have committed a crime.