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Hobart Nails & Spa

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Hobart Nails & Spa Reviews (1)

Initial Business Response /* (1000, 5, 2017/06/20) */
June 20th,
Revdex.com of Northern Indiana
Parnell Ave
Fort Wayne, IN
RE : Case *** : *** ***
My name is *** and I am the owner at Hobart Nails & SpaI'm so sorry to hear about *** unfortunate experience at our salon
That was truly not our attentionWe really appreciate her feedback, and hope we will have a chance to make it rightOur salon goes to great lengths to provide the highest level of cleanliness and service, we take her comments very seriously
*** mention that she has sensitive skin prior to the wax The waxing was so gentle and our manager had to do it twice because it still leave some residues after the first wax so he had to wax it the second time in order to clean up everythingHis intentions that *** and her daughter was happy with his service at that timeThere was no complains, no redness or swollen after the customer leave on that day of the serviceWhen *** come back the next day complaining that her skin get burn due to the wax and want us to refund money for her and her daughter servicesWe kindly ask her if she can go to the doctor and ask second opinion if the burn related to the wax then we will evaluate them for purposes of compensating herWe will be happy to give her a full refund for her service
Once again we apologize for our poor customer service experience at the salonThis is my direct number XXX-XXX-XXXXPlease feel free to reach me if you have any questions or concerns
Sincerely, Hobart Nails & S

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Address: 1405 S Lake Park Ave, Hobart, Indiana, United States, 46342-6635

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