Hobby Chimp

Company Response: Dear [redacted] and Revdex.com This letter is delivered on behalf of Hobby Chimp, a California corporation (the “Company”), in response to the consumer complaint, Complaint ID Number [redacted] (the “Complaint”)The Company takes the allegations of the Complaint seriously, and, after a thorough investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below The purchases are governed by the Terms of Service available online at [redacted] , to which all customers agree to be bound upon any purchase of our products and the use of our website and service The section pertaining to cancellations may be found below: OrdersA contract of sale is not formed until we have commenced shipment of any products orderedYour order is considered an offer to purchase one of the products displayed as part of the Company Services at the displayed price, with our acceptance occurring only upon commencement of product deliveryConsistent with applicable law, we may refuse service, orders, or sale of products or services to anyone for any or no reason The customer purchased this product from our store on March 27, Upon realizing the order would not arrive within our estimated delivery time of 5-days, we immediately sent an email on April 5th, 00:with the following message: Hello [redacted] , I wanted to contact you right away about your order from our store Hobby Chimp, our product was supposed to arrive yesterday which is why we had the item listed, but we have not received it yet and are worried it might not make it in time for our estimated delivery We are so sorry about this, if you would like me to cancel please let me know and I will send a full refund ASAP, if not I can wait until we receive our shipment and send it out but it might not make it in time So sorry, it was an honest mistake, please let me know Thank you [redacted] On April 12th, at 11:am we sent a full refund of $to the customerThus, it is clear that [redacted] was refunded for this order and notified immediatelyIf you have additional questions regarding this matter or suggestions to improve our internal procedure, please let us know

Hi Miss [redacted] ***I am very sorry this product was not as expectedAs outlined in our return policy here [redacted] , we kinda ask that you provide us with return tracking so we can verify your product was delivered back to our warehouseAs soon as we receive this information we can process a full refund for you Thank you, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] and Revdex.com This letter is delivered on behalf of Colored Craft, a California corporation (the “Company”), in response to the consumer complaint, Case ID Number [redacted] (the “Complaint”)The Company takes the allegations of the Complaint seriously, and, after a thorough investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below The purchases are governed by the Terms of Service available online at [redacted] , to which all customers agree to be bound upon any purchase of our products and the use of our website and service On April 28th, the customer purchased a product through our website for the total amount of $We shipped the product out on May 3rd using the shipping carrier FedExOn May 3rd, the customer sent us the following message: Please provide a return label now so I may send this back as soon as it arrivesI do not wish to delay the process moreI am up set that none of my phone call attempts were answered or phone messages replied toI feel that if my attempts to contact your company had been acknowledged in a timely manner the item would of never shipped I have no info or updated communication informing me that it shipped and there for can not track it On May 5th, we sent the customer the following message, assuring them their product was on the way: I sincerely apologize you were not happy with our servicePlease understand our customers are very important to us and we strive to do everything we can to make them happyEvery once in a while we certainly do make mistakes, take too long to respond, or handle situations incorrectly, and it appears that is what happened here Your package is on the way and should be arriving soon, your tracking number: FedEx [ HIDDEN FOR PRIVACY PURPOSES ] Please let me know if you have any further question On May 9th, we sent the following message to the customer, along with a pre-paid return label for the customer to return the product back Here is a return label you may use to send this item backAs soon as we receive the item back we can make sure you are fully refundedPlease let me know if you have any questions After receiving the product back, on May 23rd we sent the customer a full refund for their purchased orderIn this case the customer mistakenly ordered the wrong productThey were promptly provided a pre-paid return label and received a full refund upon returning the ordered product

We were able to get our refund. It took awhile and inquiries from the BBB to make it happen. Thank you, [redacted] Sent from my iPhone

We have sent multiple emails and messages to this customer giving them an estimated time frame for deliveryWe have been in close communication with this customer about accurate arrival dates, and have offered to cancel the order multiple timesWe believe this complain was made in error, as we
have tried repeatedly to contact our customer

Complaint: ***I am rejecting this response because:i have responded to emails with the tracking number included and several emails regarding the warehousei still have them in my inbox if you would like to view themi was told the item was delievered by the tracking number and I have no refunds posted to my account as of this date.
Sincerely,*** ***

Thank you very much for reaching out to usWe have cancelled and fully refunded the customers orderWe immediately notified them of the potential shipping delay due to circumstances beyond our control, and have sent a full refund

Company Response:
Dear *** *** and Revdex.com
This letter is delivered on behalf of Hobby Chimp, a California corporation (the “Company”), in response to the consumer complaint, Complaint ID Number *** (the “Complaint”)The Company takes the allegations of the Complaint seriously,
and, after a thorough investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below
The purchases are governed by the Terms of Service available online at*** , to which all customers agree to be bound upon any purchase of our products and the use of our website and service
The section pertaining to cancellations may be found below:
OrdersA contract of sale is not formed until we have commenced shipment of any products orderedYour order is considered an offer to purchase one of the products displayed as part of the Company Services at the displayed price, with our acceptance occurring only upon commencement of product deliveryConsistent with applicable law, we may refuse service, orders, or sale of products or services to anyone for any or no reason
The customer purchased this product from our store on April 8, at 3:03amUpon realizing the order would not arrive within our estimated delivery time of 5-days, we immediately sent an email on Apr 20:with the following message:
Hello ***,
I wanted to contact you right away about your order from our store Hobby Chimp, our product was supposed to arrive yesterday which is why we had the item listed, but we have not received it yet and are worried it might not make it in time for our estimated delivery
We are so sorry about this, if you would like me to cancel please let me know and I will send a full refund ASAP, if not I can wait until we receive our shipment and send it out but it might not make it in time
So sorry, it was an honest mistake, please let me know
On April 12:we sent a full refund to the customer’s credit cardIn this scenario, the customer was promptly notified and refunded for their orderIf you have additional questions regarding this matter or suggestions

to who it may concern,
my name is *** and I have been dealing with a complainti responded to the complaint as unsatisfied, because I had no record of a refund being processed but that is incorrectmy credit card company held the process and it was accepted earlier this ami apperiate the help and thank you for the help
sincerely
*** h

Dear Maria ** ***
This letter is delivered on behalf of Soft Cradle, a California corporation, regarding customer complaint ID Number ***The Company takes the allegations of the Complaint seriously, and, after a thorough investigation of this Complaint and its related company records,
concludes that the issue has been completely resolved for reasons as shown below
On May 10th, the customer purchased a stroller from our store for the total amount of $Upon realizing the product would not arrive within our stated handling time of 5-business days, on May 19th we sent the customer the following message:
Thank you so much for your recent purchase with usI wanted to contact you and let you know that there was a delay with your order and at this time we cannot provide you with an exact estimated arrival date of when you will receive the new productWe were expected to have full availability on the day you purchased but the warehouse has not yet received these products from the supplier and we are waiting for the new shipment to be received before we can send them out to you
I am very sorry about this delay and we certainly regret missing our promised ship dateIf you don’t want to wait, you may cancel your order by responding to this emailIf we do not hear from you and we have not shipped within days of your originally expected ship date, your order will be cancelled
Thank you for understanding, and I once again we are truly sorry we did not meet expectations for this order
Thank you
On May 26th, the customer sent us the following message:
This is my second day attempt to reach you guys regarding my stroller I purchase May and still not here please someone contact me because I will have to report that this company stole my money
We replied to the customer that same day with the response:
Our carrier has advised us it could but up to a month or so until this new stock arrivesI am very sorry about this delay, please let me know if you would like to cancel the order or keep it openPlease feel free to contact us as any time
Thank you,
We did not hear back from the customer after sending that message, so on June 29th, 2017, we sent the customer a full refund for her orderThe customer has been fully refunded for her purchase, and we have apologized for the delay in shipping this item experience

Dear [redacted] and Revdex.com
This letter is delivered on behalf of Colored Craft, a California corporation (the “Company”), in response to the consumer complaint, Case ID Number [redacted] (the “Complaint”). The Company takes the allegations of the Complaint seriously, and, after a thorough...

investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below.
The purchases are governed by the Terms of Service available online at [redacted] , to which all customers agree to be bound upon any purchase of our products and the use of our website and service.
On April 28th, the customer purchased a product through our website for the total amount of $133.97. We shipped the product out on May 3rd using the shipping carrier FedEx. On May 3rd, the customer sent us the following message:
Please provide a return label now so I may send this back as soon as it arrives. I do not wish to delay the process more. I am up set that none of my phone call attempts were answered or phone messages replied to. I feel that if my attempts to contact your company had been acknowledged in a timely manner the item would of never shipped.
I have no info or updated communication informing me that it shipped and there for can not track it.
On May 5th, we sent the customer the following message, assuring them their product was on the way:
I sincerely apologize you were not happy with our service. Please understand our customers are very important to us and we strive to do everything we can to make them happy. Every once in a while we certainly do make mistakes, take too long to respond, or handle situations incorrectly, and it appears that is what happened here.
Your package is on the way and should be arriving soon, your tracking number:
FedEx [ HIDDEN FOR PRIVACY PURPOSES ]
Please let me know if you have any further question.
On May 9th, we sent the following message to the customer, along with a pre-paid return label for the customer to return the product back.
Here is a return label you may use to send this item back. As soon as we receive the item back we can make sure you are fully refunded. Please let me know if you have any questions.
After receiving the product back, on May 23rd we sent the customer a full refund for their purchased order. In this case the customer mistakenly ordered the wrong product. They were promptly provided a pre-paid return label and received a full refund upon returning the ordered product.

Hi Miss [redacted]I am very sorry this product was not as expected. As outlined in our return policy here[redacted], we kinda ask that you provide us with return tracking so we can verify your product was delivered back to our warehouse. As soon as we...

receive this information we can process a full refund for you.
 
Thank you,
 
[redacted]

We were able to get our refund.   It took awhile and inquiries from the Revdex.com to make it happen.  
 
Thank you,
[redacted] Sent from my iPhone

Complaint: [redacted]I am rejecting this response because:
This information from the business is incorrect.  They did not give me a delivery date at any point.  They did not send any emails or messages regarding this order or a delay in this order.  They did not answer my emails or phone messages.  They only replied to me after the Revdex.com made their inquiry.  Since that point, I received an email apology asking me if I wanted to cancel my order.  I replied that I did want to cancel and be refunded.  I received a reply that the money was refunded and the order canceled.  However the money has yet to be credited to my account.  Today I received another email asking again if I would like to cancel my order.  I sent another set of emails and left another message stating again that yes I would like my order canceled and refunded.  I am still awaiting a reply or a refund to my account,
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Company Response:
Dear [redacted] and Revdex.com
This letter is delivered on behalf of Hobby Chimp, a California corporation (the “Company”), in response to the consumer complaint, Complaint ID Number [redacted] (the “Complaint”). The Company takes the allegations of the Complaint seriously, and, after...

a thorough investigation of this Complaint and its related company records, concludes that the issue has been completely resolved for reasons as shown below.
 
The purchases are governed by the Terms of Service available online at [redacted] , to which all customers agree to be bound upon any purchase of our products and the use of our website and service.
 
The section pertaining to cancellations may be found below:
 
6.2 Orders. A contract of sale is not formed until we have commenced shipment of any products ordered. Your order is considered an offer to purchase one of the products displayed as part of the Company Services at the displayed price, with our acceptance occurring only upon commencement of product delivery. Consistent with applicable law, we may refuse service, orders, or sale of products or services to anyone for any or no reason.
 
The customer purchased this product from our store on March 27, 2017. Upon realizing the order would not arrive within our estimated delivery time of 5-7 days, we immediately sent an email on April 5th, 00:08 with the following message:
           
Hello [redacted] ,
I wanted to contact you right away about your order 2151 from our store Hobby Chimp, our product was supposed to arrive yesterday which is why we had the item listed, but we have not received it yet and are worried it might not make it in time for our estimated delivery.
We are so sorry about this, if you would like me to cancel please let me know and I will send a full refund ASAP, if not I can wait until we receive our shipment and send it out but it might not make it in time.
So sorry, it was an honest mistake, please let me know.
Thank you
[redacted]
On April 12th, at 11:01 am we sent a full refund of $11.80 to the customer. Thus, it is clear that [redacted] was refunded for this order and notified immediately. If you have additional questions regarding this matter or suggestions to improve our internal procedure, please let us know.