Hobby Lobby Stores

Dear Hobby Lobby Customer,We sincerely apologize for the technical errorUnfortunately we are unable to honor the prices listed on the website during the time the orders were placedWe have reversed the payment authorizations and cancelled your ordersOur Customer Service Team will be glad to help replace the orders, waive the shipping charges and enter the discounted amounts from our Weekly AdPlease contact our Customer Service department at ###-###-####, press to speak with a representativeOnce again, we apologize for this inconvenienceWe value you as a Hobby Lobby customer and appreciate your understandingSincerely,Ecommerce Customer Service

Complaint: ***
I am rejecting this response because: the offer was extremely minimalI can get free shipping on most of my online orders from other companies on the dailyThat offer does not impress me, seemed more like a slap in my faceI have no desire to do future business with Hobby Lobby, especially if they are willing to do so little to keep me as a customer.
Sincerely,
*** ***

We partnered with the warranty company, who is responsible for the product beyond our day return policyThey will be contacting the customer to offer a resolution

We have given the customer the opportunity to resolve this matter and they have not done so

This is in regards to consumer complaint #***I apologize that I did not respondThis is a very busy time of the year and I set it aside and didn’t realize I hadn’t respondedFor what it’s worth, I went back and watched video of the customers complaintThe cashier was counting down her drawer and getting ready to openOur policy is to go up to the next person in the longest line and check them out firstThe CSM walked over to the next customer in the longest line and walked back to the newly opening register with herMsTerrell walked up in front of the customer who was pulled to that line and the CSM informed her they had already taken the next customer in lineMsTerrell was immediately assisted on the next cash register over with her purchase of $ I hope you have a wonderful Christmas! Thanks, *** *** Customer Service Manager Customer Service P: ***
** *** E: *** *** ** *** *** *** *** ** *** “And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him.” -Colossians 3:

Dear Hobby Lobby Customer, We sincerely apologize for the technical error that occurred overnight and morning of January 20, that resulted in incorrect pricing on many products sold on hobbylobby.comThe error has since been identified and corrected. Orders that were placed during
this period were not processedIf you have any questions please email our Customer Service department ***@hobbylobby.com. We value you as a Hobby Lobby customer and appreciate your understandingWe thank you for your patience as we continually update our processes and website Sincerely, Hobby Lobby Ecommerce Customer Service

Complaint: ***
I am rejecting this response because:
My order was processed the money was removed from my bank account (I can provide proof from my bank statement) and refunded later that day after the sale price was no longer availableI’m sorry your wedsite had incorrect prices but I purchased items for those advertisied prices and you need to honor them.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/07) */
I verified with our previous merchandise layouts that we have not carried a 16" or 1/2" Steel Ring in at least the past year and a half, if at allSince we do not carry this product, we do not have a sku number to provide to the customer, or
a list of stores that it was sent to
Due to contractual obligations, we are unable to provide customers with the vendors contact information

Complaint: ***
I am rejecting this
response because:it is no guarantee that this issue will be addressed, I should not have to provide a receipt to validate my story, however I do one the receipt number is *** and *** was the cashier on 10/7/at 12:56pm
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hobbylobby.com
*** *** contacted our Customer Service Department on 7/7/to inform us of her complaintWe apologized and had the
buckets she was in need of sent overnight delivery to the store so she would have them in time
Initial Consumer Rebuttal /* (2000, 8, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you hobby lobby customer care for overnighting these to me!!

Initial Business Response /* (1000, 9, 2016/01/15) */
Contact Name and Title: *** ***, CSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hobbylobby.com
We would be happy to take care of the customer if they would contact our corporate Customer Service Department
Initial
Consumer Rebuttal /* (2000, 11, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with *** ** this afternoon and not only was she a pleasure to deal with, she put a great face (or voice) to what Hobby Lobby has always stood for in my mindShe accepted responsibility for the situation and without hesitation quickly found an adequate solutionI have nothing but high praise for their customer service department

Good afternoon, We regret to inform you that a technical error occurred overnight on December 29, 2017 that resulted in incorrect pricing on many products sold on hobbylobby.com.  The error has since been identified and corrected. Unfortunately, we are unable to honor the prices...

listed on the website during the technical error. We sincerely apologize and would like to offer you free shipping on your order should you like to place the order with the correct prices. We value you as a Hobby Lobby customer and appreciate your understanding. Sincerely,Hobby Lobby Ecommerce Customer ServiceTell us why here...

Dear Hobby Lobby Customer,We sincerely apologize for the technical error. Unfortunately we are unable to honor the prices listed on the website during the time the orders were placed. We have reversed the payment authorizations and cancelled your orders. Our Customer Service Team will be glad to...

help replace the orders, waive the shipping charges and enter the discounted amounts from our Weekly Ad. Please contact our Customer Service department at ###-###-####, press 1 to speak with a representative. Once again, we apologize for this inconvenience. We value you as a Hobby Lobby customer and appreciate your understanding. Sincerely,Ecommerce Customer Service

Complaint: [redacted]
 
I am rejecting this response because: I did bring all of the items back to the store with the receipt and was not allowed to return them. This was one day after the sale, the items were in perfect condition and had never left my car. 
Sincerely,
[redacted]

We would be happy to look into the customers complaint if they are able to reach out to our office and provide more details, such as receipt information. We can be reached at [redacted]@hobbylobby.com ortoll free at [redacted].

We do not use scanners in our stores; therefore, our receipts are not itemized. If you bring in a receipt without the product, the store has no way to know what item you purchased or if there was an error made during your purchase. If the customer would like a full refund, they are welcome to return...

their product along with their original purchase receipt to any Hobby Lobby within 90 days for a full refund. If they would like to keep their purchased items, we would be happy to refund the difference of the sale if we did in fact make a mistake. The customer is encouraged to return the mug, water bottle, and can cozy to the store along with their receipt for review.