Hoblit Chrysler Jeep Dodge, Inc.

Wheels replace are factory wheels ordered per vin # directly from [redacted] as per factory specs.replacement wheels no longer come with alcoa decal but dealer will to remove wheels with decal from new stock unit to satisfy customer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respond. Customer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethos. Our philosophy as a...

family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emails. The employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both ends. Most importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for this. We have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situation. We would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scale. We have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeated. We are also implementing training and customer follow up processes that will work to eliminate these types of experiences. We take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personally. On that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issue. Please have him contact [redacted] directly at [redacted]

Recieved the complaint. Spoke with Mr. [redacted] and told him we were refunding him the money for Skylink. He was happy and thanked me.

Hello,I am working on getting the documents from the bank that show the original loan application that Hoblit Dodge submitted. The original application had my mom as the primary (I should've been, not her) and me as cosigner. They didn't put in any of my financial information which is the reason why...

this was not approved. The bank stated that "if Hoblit Dodge had put my information in the application, the loan would've been approved no problem." The dealer stated that they put my mom as primary because they put the "higher credit score first and that California is a 50/50 when it comes to primary and cosigner". The bank says that this is not the case, the primary is the one who the loan affects and the cosigner only steps in if the primary isn't able to make payments. The dealer also stated that the loan was denied and that they applied to Golden 1 within a couple minutes, which was why they did not call. The paper that Hoblit sent us (which I will get sent to you) shows that the application was denied at 8 or 9 and then two plus hours later, they sent an application to Golden 1.When we spoke to the dealership after receiving papers from both bank with our credit scores, we told them that if they would've called us about the loan. We could've had it fixed that day and that something wasn't done right. The paperwork loan has been fixed to Redwood but I do not know about any of the other paperwork. This dealership seems to make up stories just to please people.The guy that we have been working with at our bank, Redwood Credit Union, is [redacted] He is the Assistant Manager Direct Lending and his number is [redacted].I hope this information helps and if you need to call my mom and get information from her as well, her name is [redacted] and her cell is [redacted]

Currently working with [redacted] to order wheels

Vehicle was repaired trim bezel adjusted and delivered to customer next day

Review: Bought a car from this dealership about 5 months ago. Since then they have made me pay over $700 in repairs.

The car started having problems after only having it for 4 months. They made me pay out of pocket for repairs that should have been fixed prior to selling. The made me pay over $700 in repairs and the car still continues to have problems.Desired Settlement: I am wanting to give the car back.

Consumer

Response:

The car has had too many issues with it in such a short amount of time and is still having issues. I feel as a customer, I shouldn't have to put out money for issues that the dealership should have fixed before hand. This car is a 2009 and should've even have these issues yet at all. I am paying $450 a month for the car payment and that includes a warrantee that hasn't helped much with the issues. I bought the car for $16,000 and when I went in to try and trade it in, it was only worth $10,000 so not only did hoblit sale this car to me for way more than its worth, it sold me a car with many issues that started after my first month of ownership. It's already been taken to hoblit auto shop to fix the over heating/ check engine light twice and was in their shop for over two weeks.

I would like to be able to give the car back to hoblit without it ruining my credit and if they can compensate me for the payments I've made within the last 5 months I'd be happy because as of right now, no dealership will let me trade the car in since I was sold the car for way less than what it's worth so It'd be an upside down loan.

Business

Response:

After reviewing the short history of the vehicle. There has been only one customer pay visit where heater hoses were replaced and spark plugs as per the maintenance schedule. There were also 2 visits that were covered by warranty. This is a used vehicle with about 60k miles on it. I see no unresolved issues with the vehicle. If the customer would like trade the vehicle in on another vehicle, we certainly would assist the customer in that transaction.

Consumer

Response:

After they replaced a part, the car still runs strange. There's a wierd ticking noise when I push on the gas.

Consumer

Response:

And they couldn't get the car to stop overheating after the first repairs and then they said they needed to replace the cooling fan. So the car needed spark plugs, heater hoses, cooling fan and and cylinder head replaced within four months of ownership.

Review: Internet salesman [redacted] began harassing me through email after a vehicle purchase failed to materialize. I asked him to stop emailing me, but the harassment has continued. He became very confrontational and this type of behavior should not be permitted.Desired Settlement: I am a disabled Army veteran and do not appreciate or deserve this type of harassment. I will hire an attorney and file a lawsuit if this harassment continues.

Business

Response:

Response:After reviewing this case, we would like to take the time to thank you for bringing this to our attention and giving us the opportunity to respond. Customer satisfaction is our number one priority, and the last thing we want is a misrepresentation of our business ethos. Our philosophy as a family owned business has always been "No hassle, no pressure, ever" and our employee misrepresented that philosophy in his dealings with the customer as is evident through the reviewed emails. The employee had some confusion about the processes involved in the type of purchase the customer was attempting to make and unfortunately it seems a miscommunication led to frustration on both ends. Most importantly, however, it is clear that our employee disrespected the boundaries of the customer by continuing to email him after he was asked to stop and we sincerely apologize for this. We have provided the Revdex.com with a copy of the email thread to demonstrate the facts of the situation. We would like to reassure the customer that the matter is being dealt with on an individual level with the employee mentioned in this complaint, as well as on a larger scale. We have counseled the employee on the inappropriate nature of the email exchange and are taking this opportunity to address the staff as a whole to make sure this mistake is never repeated. We are also implementing training and customer follow up processes that will work to eliminate these types of experiences. We take these matters very seriously, and again, appreciate the opportunity to make it right; however, we would love to know what ‘right’ looks like to the customer personally. On that note, we would like to invite him to reach out to us in hopes that together we can help resolve this issue. Please have him contact [redacted] directly at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: The reason I am soliciting your help is because in April my car broke down and I took it to Hoblit Dodge and it was there for 1 week for repairs. They charged me $553 and told me that it was ready and in a few days the car started doing the same thing. They did not fix it so I took it back and I left it there for one week and paid $300. They returned it to me as being ready and 3 days after that it started doing the same thing so I took it back and it was there for one more week for repairs. They called me and told me it was ready and in 2 days it started doing the same thing. I returned to Hoblit Dodge and they told me that they will no longer repair my car because they could not figure out what the problem was and they will not be returning my money neither.Desired Settlement: That they fix the car properly.

Business

Response:

We will refund the customer the charges or repair the customer's car. Please let us know which they would prefer.

Consumer

Response:

I am rejecting this response because: company agreed to refund but I have not received a refund yet as of two weeks ago.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

We Mailed a check in the amount of $853.00 to the customer last week. This issue should be concluded.

Review: We purchased a brand new Jeep Grand Cherokee 2 months ago, and the navigation has not worked correctly since, and the dash bezel was out of alignment so much that it created a very sharp edge that cut my wife's hand. We were told when we left the dealership that the navigation would auto correct itself after a few hours. It did not. We were then told by the service dept to drive around for up to 2 weeks with "find me" turned on in the navigation and it would work, it did not. I finally researched the web and found this to be a pretty prevalent issue, and then I called Jeep directly. They were very helpful and looked up the car by VIN and told me the software of the navigation unit was recalled, and that the dealer should have fixed it before selling it. It was not. We returned to the dealer and explained what Jeep told us, and what software version they needed. They told us to return at a later date after they retrieved the software to flash the system. We returned at a later date and left the car for a few hours and upon our return we were told that they fried the unit trying to upgrade the software. They said they had to order a whole new radio/navigation unit and trim bezel, which could take up to 3 weeks to get, and in the meantime we had to drive around with a car that had very limited controls for A/C and Heat, since most of that is also controlled by the electronic unit. No radio, no navigation, A/C stuck, and very poor customer service. A few weeks later we received a call that all parts were in and could we drop the car off for repair. We took the car back, dropped off, just returned to pick it up and guess what. Not resolved, and neither the manager or the owner, who were both in at the time, would speak with us. I'm not sure what options we have for resolution, make our payments for the 2 months it was not working, or swap the car for another new one.Desired Settlement: Cover the 2 months of car payments where we have not had a new car that should be operating as such, or swap the car for a different one.

Business

Response:

Vehicle was repaired trim bezel adjusted and delivered to customer next day

Consumer

Response:

I am rejecting this response because: The car was not delivered the next day, but it was delivered eventually and finally fixed for now. No manager or owner ever contacted me after stating they would to make things right for living with the problem for two months while incompetent people gave us bad advice. The problem could have been resolved in a number of ways sooner and efforts could have been made to accommodate us for the fact that we dealt with their incompetence for so long. They could have delayed our payments while the problem was going on, they could have provided another car that worked while they fixed it, they could have provided a rental car/suv, they could have offered something, anything for the nightmare we had to deal with, but short and simple like the response, they just don't get it. Big customer service issues and trust issues here. We will never return again and only use Elk Grove Jeep from this point forward, which is where Jeep told us to go after voicing our concerns directly with them.