First we would like to sincerely apologize for any inconvenience the customer may have experienced during their move.It is never our intention for our customers to be less than satisfied with our services.The customer states she is missing a box containing sentimental and valuable memorabilia Federal law says we arerequired to allow her to file a claim for her complaintIf through the claims process we are determined to be liable forher loss we will offer compensation based on our legal liability and within the timeframe that the law allowsHowever,we have gone above and beyond and continue to reach out past the extent of the boundaries of our legal liability to help this customer.Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destinationAt the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipmentFurther, we write an itemized inventory list on the specific inventory sheetsCustomers sign that the inventory listed is correct at pickupWhen delivered the customer must check off items from the inventory sheet to verify receipt of all itemsWe are very thorough which is why loss of items is such a rare occurrence with our customersWe are very strict about following proper protocol because it is implemented for good reasons.The customer is pressing for many answers which are not necessary for them to knowNames or titles or “who saidwhat” is not relevant information and will not lead to the whereabouts of her box(Respectfully stated) The operationsof our company is not the customer’s concern and we are not required to report the details concerning our operationsto our customers for any reasonThey must also understand that we are not allowed to reveal any personal informationabout our other customers to her for any reason, everIt is very apparent that the customer would like her box with her items returned to herHowever, she must also realize that we, too, would like to locate and return the missing box to herThe customer can rest assured that we are working diligently to locate her box (as we have already been doing this whole time)However, until the box is located we do not need to speak with the customer dailyCalling and making unreasonable demands and unnecessary unsubstantiated allegations (getting herself and our staff frustrated) is not going to make the search for the box go any faster or any easier.We have searched the truck, the warehouse/storage facility, we have called all the customers whose items accompanied this customer’s shipment in the tractor trailerWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locationsUnfortunately, the box has yet to be foundIF the box was delivered with the wrong shipment obviously those customers have not had the time to completely unpackShould they locate her box our customers have all agreed to call us to advise of the location immediatelyThe customer herself was just delivered 03/07/which even up to this day (04/24/15) hardly allows time for families to unpack all their itemsThis is why Federal Regulations allow up to months from the day that customers sign for their delivery for them to file a claim.In the meantime we would like to encourage the customer to continue her claimCommunication with CSI revealed that the customer successfully filed their claim on 04/15/Since this move was an interstate move it is governed byfederal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfiedwith the services they have received and will offer compensation based on our legal liability through the claims process.For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [redacted] Please provide Claim ID [redacted] when contacting CSI.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Yes we lost her box between loading and unloading in **, we are doing all that it is in our hands to locate the box, it has been a little wile since that happened, That why I did told her to file a claim with our claims services which is csipros.org once the process her claim they will let us know how much it will be her reimburseThank you very much
Attention: *** ***Re: *** and *** ***Reference is made to your correspondence on June 13, regarding Complaint #*** on file with your office.On Memorial Day weekend, Saturday May 28th, 2016, a B&B technician responded to a request for service on a heat pump system that was
running but not blowing cool airOur technician found the heat pump system totally out of refrigerant (* ***)Thus, in order to determine where the refrigerant was leaking from the system, a minimum amount of refrigerant needed to be ADDED in order to perform a leak test with an electronic leak detectorAt that time the B&B technician determined there was a possible leak on the evaporator coil reference the invoice attached #***Due to the Holiday weekend, limited information was available from the manufacturerOn May 31, 2016, one of the B&B service managers, MrCesar R***, stopped by and re-leak tested (with *** *** present) at no additional labor charge and determined the refrigerant was leaking badly from the outdoor service valveHe left a repair quote (reference invoice #***)On June 1, 2016, *** *** called B&B noting that another contractor added more refrigerant to provide cooling because they found no leaks in the systemAt this time the customer requested a full refund of the payment of $*** *** also agreed to have the system rechecked by another B&B manager, if no leaks were found a full refund issuedOn June 4, 2016, Service Manager MrChris D***, with *** *** present, leak checked the system and confirmed that the outdoor valves were still leaking refrigerant (reference invoice #***)*** *** acknowledged this and was fully aware that the refrigerant system is a completely sealed system, refrigerant is not consumable, and should not need to be addedAdding refrigerant without proper repair would only buy a short amount of time before the problem reoccurredSince the customer was aware of the outdoor leakage, B&B does not feel a refund is in orderHowever, we value our customers, therefore if *** *** allows us to properly repair his heat pump system; we will credit the full amount of $toward the $repair quote on invoice #Should *** *** decide not to properly repair the leak in his system, in the interest of good customer service, we will reduce initial labor charge (Invoice #***) of $to our minimum charge of $This would result in a refund of $to *** ***.Sincerely, Sok *M** Vice President
Yes we lost her box between loading and unloading in **, we are doing all that it is in our hands to locate the box, it has been a little wile since that happened, That why I did told her to file a claim with our claims services which is csipros.org once the process her claim they will let us know
how much it will be her reimburse. Thank you very much
First we would like to sincerely apologize for any inconvenience the customer may have experienced during their move.It is never our intention for our customers to be less than satisfied with our services.The customer states she is missing a box containing sentimental and valuable memorabilia
Federal law says we arerequired to allow her to file a claim for her complaintIf through the claims process we are determined to be liable forher loss we will offer compensation based on our legal liability and within the timeframe that the law allowsHowever,we have gone above and beyond and continue to reach out past the extent of the boundaries of our legal liability to help this customer.Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destinationAt the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipmentFurther, we write an itemized inventory list on the specific inventory sheetsCustomers sign that the inventory listed is correct at pickupWhen delivered the customer must check off items from the inventory sheet to verify receipt of all itemsWe are very thorough which is why loss of items is such a rare occurrence with our customersWe are very strict about following proper protocol because it is implemented for good reasons.The customer is pressing for many answers which are not necessary for them to knowNames or titles or “who saidwhat” is not relevant information and will not lead to the whereabouts of her box(Respectfully stated) The operationsof our company is not the customer’s concern and we are not required to report the details concerning our operationsto our customers for any reasonThey must also understand that we are not allowed to reveal any personal informationabout our other customers to her for any reason, everIt is very apparent that the customer would like her box with her items returned to herHowever, she must also realize that we, too, would like to locate and return the missing box to herThe customer can rest assured that we are working diligently to locate her box (as we have already been doing this whole time)However, until the box is located we do not need to speak with the customer dailyCalling and making unreasonable demands and unnecessary unsubstantiated allegations (getting herself and our staff frustrated) is not going to make the search for the box go any faster or any easier.We have searched the truck, the warehouse/storage facility, we have called all the customers whose items accompanied this customer’s shipment in the tractor trailerWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locationsUnfortunately, the box has yet to be foundIF the box was delivered with the wrong shipment obviously those customers have not had the time to completely unpackShould they locate her box our customers have all agreed to call us to advise of the location immediatelyThe customer herself was just delivered 03/07/which even up to this day (04/24/15) hardly allows time for families to unpack all their itemsThis is why Federal Regulations allow up to months from the day that customers sign for their delivery for them to file a claim.In the meantime we would like to encourage the customer to continue her claimCommunication with CSI revealed that the customer successfully filed their claim on 04/15/Since this move was an interstate move it is governed byfederal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfiedwith the services they have received and will offer compensation based on our legal liability through the claims process.For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at*** Please provide Claim ID *** when contacting CSI.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Mr*** became our client when we bought the job from *** *** *** his brokerWhen we pick up his household’s goods our foremen told him that once we had the second weight ticket we will email him the breakdown of his relocation base on the exact weigh and provide the final balance
due at delivery we also told him that his households items were in transit and the delivery window is between to daysThe driver call him on Saturday to let him know that his delivery was going to take place on Sunday in the Morning next day drive show up at delivery address and we did not have the balance due ready, that when all the nightmare started without payment driver will not release his items and Obviously on Sundays all banks are close, we give him the option to pay with a credit card but I think we did not have one, so he said that the only day we could take his delivery was on MondayDriver told him that it fine however to hold a tractor trailer and his crew overnight the cost is $dollars(for the equipment for the driver and for his helper.) My opinion here is if you are expecting a delivery within four days why not have the balance due ready in money orders or cash to avoid all this headacheAt this point the five hundred dollars is not refundable we have a truck since Sunday afternoon till today in a full stop waiting for him
In accordance with **and *** ***'s statement, we agree that a leak could exist somewhere in their system, as noted on our invoice # which stated that the system was flat out of refrigerantFreon was added for the purpose of checking for leaksIt also stated that a manger would be coming to confirm the diagnoses the first business day back in the morningAs mentioned previously and taken verbatim from the energy.gov website on refrigerant leaks:If your air conditioner is low on refrigerant, either it was undercharged at installation or it leaksIf it leaks, simply adding refrigerant is not a solutionA trained technician should fix any leak, test the repair, and then charge the system with correct amount of refrigerantRemember that the performance and efficiency of your air conditioner is greatest when the refrigerant change exactly matches the manufacturer's specification, and is neither undercharged nor overchargedRefrigerant leaks can also be harmful to the environment.I need to advise **and *** *** that, lack of a proper refrigerant charge is not only failing to provide cooling it will also bring a high electric heating bill during winter seasonUnder charge is also harmful for the compressor operation, and eventually cause it to overheat, like driving a car with engine coolant leaking, consequently inviting, and more major expense to repair.Regardless, keeping the best interest of the customer in mind, we decided to refund in full amount $417.48, as per Mrand *** ***, bring this matter closure
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The complaint was never resolvedHere is the correspondence from the *** *** *** who set up the logistics.Mr***s,I spoke on the phone with *** *** on September 6th, asking when my belongings were to be delivered*** clearly stated it would be a minimum of seven business days which DID NOT include weekends and holidaysThe "Terms and Conditions of this estimate" from *** *** *** clearly states in Section 13,General Delivery schedule "Business days do not include weekends and holidays." I was notified on Saturday night 9/10/at 10:pm that my delivery was scheduled for the next day, Sunday, 9/11/between 11am and 1pmMy calendar shows these fall on a weekend so I was not expecting a delivery on a weekend or holiday thus not having the money available since according to *** *** and your "Terms and Conditions of this estimate" it would not be delivered on a weekend or holiday.With all do respect, this is issue is not going to vanish so it would be beneficial to *** *** *** to refund my $penalty before the issue is taken to the next step
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
All these things are very easy to say, but they don't seem to line up with the reality that I have seen:"We are very thorough which is why loss of items is such a rare occurrence with our customers."- When the truck arrived at my house and all my items were emptied, there was a stray box and a stray chair sitting in itSo on that truck, I am aware of at least customers who did not receive complete deliveries of 100% of their items."Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destination."- Except that you lost my items, and only your employees touched my things from the moment they left my home."We are very strict about following proper protocol because it is implemented for good reasons."- *** said the driver confirmed all my items made the truck; his driver said in the same conversation he wasn't there when the truck was loaded.- *** has no records to indicate that my items made the truck when they were sorted in his Boston warehouse, which made it hard to even pinpoint at what point my items were lost.- He does not keep records of where his drivers stop - e.g*** did not know that my driver had to deliver customer's items to a storage facility because they were not ready to receive their items - e.g*** did not know that a pickup was done just before my delivery"At the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipment."- Except that my shipment (with orange stickers) was loaded up next to another customer with orange stickers, which the driver himself said made the delivery process more difficult."We are working diligently to locate her box"- I find that hard to believeMy box has been missing almost months*** is fully paid by meWith all the new customers that have come along and all the other deliveries that have been made in those two months, I'm sure *** is quite busyWhat specific things is *** "diligently doing to locate my box"? I'm curious to knowI have emailed many suggestions of what he could do and haven't heard back regarding any of them."We have searched the truck, the warehouse/storage facilityWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locations."- More than month after my box was lost (on 4/15), ***'s contact at the Los Angeles warehouse (where the truck stopped after my delivery), said he has never received the photo of my box from ***I emailed *** to ask him to please forward my photo to *** never replied to that request (weeks)."We have called all the customers whose items accompanied this customer’s shipment in the tractor trailer"- Who exactly/specifically has *** called? When I spoke to him month after my box was lost (on 4/10), he had only called customer (in Oceanside), according to his own wordsHow come his story is different now?- These were the calls I asked him to make that he had not made by 4/when we last spoke: - The customer whose items were loaded into the truck just before my delivery, displacing my items (*** was unaware that there was a pickup before my delivery and that my items were displaced - so clearly he hadn't called them) - The customer whose items were delivered to a storage facility because the customer was not ready for pickup (*** was unsure which customer that was - so clearly the hadn't called him) - The customer who owned the extra box that was found in the truck (perhaps their box was found at the end of the truck's route, meaning they had an extra box delivered originally) - All other customers whose items were in the same truck as mine.Of course I don't need a phone call every dayBut when you make a serious flop by losing a customer's possessions that have been entrusted to you, I would expect some effortI pretty much have had calls back from ***, even when he promised a follow up (see all the notes from my original filing)When I once asked *** why he didn't call as he promised be would, he said "I forgot." What confidence can I have that any diligent work has been done? It's easy to say that you're doing so much, but with hardly any promised calls back, emails replied to, etc., it's really hard to believe.In short, it doesn't look like *** has done due diligence to search for my box, nor to use good processes to keep track of it when he had it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** and *** ***
First we would like to sincerely apologize for any inconvenience the customer may have experienced during their move.It is never our intention for our customers to be less than satisfied with our services.The customer states she is missing a box containing sentimental and valuable memorabilia Federal law says we arerequired to allow her to file a claim for her complaintIf through the claims process we are determined to be liable forher loss we will offer compensation based on our legal liability and within the timeframe that the law allowsHowever,we have gone above and beyond and continue to reach out past the extent of the boundaries of our legal liability to help this customer.Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destinationAt the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipmentFurther, we write an itemized inventory list on the specific inventory sheetsCustomers sign that the inventory listed is correct at pickupWhen delivered the customer must check off items from the inventory sheet to verify receipt of all itemsWe are very thorough which is why loss of items is such a rare occurrence with our customersWe are very strict about following proper protocol because it is implemented for good reasons.The customer is pressing for many answers which are not necessary for them to knowNames or titles or “who saidwhat” is not relevant information and will not lead to the whereabouts of her box(Respectfully stated) The operationsof our company is not the customer’s concern and we are not required to report the details concerning our operationsto our customers for any reasonThey must also understand that we are not allowed to reveal any personal informationabout our other customers to her for any reason, everIt is very apparent that the customer would like her box with her items returned to herHowever, she must also realize that we, too, would like to locate and return the missing box to herThe customer can rest assured that we are working diligently to locate her box (as we have already been doing this whole time)However, until the box is located we do not need to speak with the customer dailyCalling and making unreasonable demands and unnecessary unsubstantiated allegations (getting herself and our staff frustrated) is not going to make the search for the box go any faster or any easier.We have searched the truck, the warehouse/storage facility, we have called all the customers whose items accompanied this customer’s shipment in the tractor trailerWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locationsUnfortunately, the box has yet to be foundIF the box was delivered with the wrong shipment obviously those customers have not had the time to completely unpackShould they locate her box our customers have all agreed to call us to advise of the location immediatelyThe customer herself was just delivered 03/07/which even up to this day (04/24/15) hardly allows time for families to unpack all their itemsThis is why Federal Regulations allow up to months from the day that customers sign for their delivery for them to file a claim.In the meantime we would like to encourage the customer to continue her claimCommunication with CSI revealed that the customer successfully filed their claim on 04/15/Since this move was an interstate move it is governed byfederal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfiedwith the services they have received and will offer compensation based on our legal liability through the claims process.For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [redacted] Please provide Claim ID [redacted] when contacting CSI.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Yes we lost her box between loading and unloading in **, we are doing all that it is in our hands to locate the box, it has been a little wile since that happened, That why I did told her to file a claim with our claims services which is csipros.org once the process her claim they will let us know how much it will be her reimburseThank you very much
Attention: *** ***Re: *** and *** ***Reference is made to your correspondence on June 13, regarding Complaint #*** on file with your office.On Memorial Day weekend, Saturday May 28th, 2016, a B&B technician responded to a request for service on a heat pump system that was
running but not blowing cool airOur technician found the heat pump system totally out of refrigerant (* ***)Thus, in order to determine where the refrigerant was leaking from the system, a minimum amount of refrigerant needed to be ADDED in order to perform a leak test with an electronic leak detectorAt that time the B&B technician determined there was a possible leak on the evaporator coil reference the invoice attached #***Due to the Holiday weekend, limited information was available from the manufacturerOn May 31, 2016, one of the B&B service managers, MrCesar R***, stopped by and re-leak tested (with *** *** present) at no additional labor charge and determined the refrigerant was leaking badly from the outdoor service valveHe left a repair quote (reference invoice #***)On June 1, 2016, *** *** called B&B noting that another contractor added more refrigerant to provide cooling because they found no leaks in the systemAt this time the customer requested a full refund of the payment of $*** *** also agreed to have the system rechecked by another B&B manager, if no leaks were found a full refund issuedOn June 4, 2016, Service Manager MrChris D***, with *** *** present, leak checked the system and confirmed that the outdoor valves were still leaking refrigerant (reference invoice #***)*** *** acknowledged this and was fully aware that the refrigerant system is a completely sealed system, refrigerant is not consumable, and should not need to be addedAdding refrigerant without proper repair would only buy a short amount of time before the problem reoccurredSince the customer was aware of the outdoor leakage, B&B does not feel a refund is in orderHowever, we value our customers, therefore if *** *** allows us to properly repair his heat pump system; we will credit the full amount of $toward the $repair quote on invoice #Should *** *** decide not to properly repair the leak in his system, in the interest of good customer service, we will reduce initial labor charge (Invoice #***) of $to our minimum charge of $This would result in a refund of $to *** ***.Sincerely, Sok *M** Vice President
Yes we lost her box between loading and unloading in **, we are doing all that it is in our hands to locate the box, it has been a little wile since that happened, That why I did told her to file a claim with our claims services which is csipros.org once the process her claim they will let us know
how much it will be her reimburse. Thank you very much
First we would like to sincerely apologize for any inconvenience the customer may have experienced during their move.It is never our intention for our customers to be less than satisfied with our services.The customer states she is missing a box containing sentimental and valuable memorabilia
Federal law says we arerequired to allow her to file a claim for her complaintIf through the claims process we are determined to be liable forher loss we will offer compensation based on our legal liability and within the timeframe that the law allowsHowever,we have gone above and beyond and continue to reach out past the extent of the boundaries of our legal liability to help this customer.Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destinationAt the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipmentFurther, we write an itemized inventory list on the specific inventory sheetsCustomers sign that the inventory listed is correct at pickupWhen delivered the customer must check off items from the inventory sheet to verify receipt of all itemsWe are very thorough which is why loss of items is such a rare occurrence with our customersWe are very strict about following proper protocol because it is implemented for good reasons.The customer is pressing for many answers which are not necessary for them to knowNames or titles or “who saidwhat” is not relevant information and will not lead to the whereabouts of her box(Respectfully stated) The operationsof our company is not the customer’s concern and we are not required to report the details concerning our operationsto our customers for any reasonThey must also understand that we are not allowed to reveal any personal informationabout our other customers to her for any reason, everIt is very apparent that the customer would like her box with her items returned to herHowever, she must also realize that we, too, would like to locate and return the missing box to herThe customer can rest assured that we are working diligently to locate her box (as we have already been doing this whole time)However, until the box is located we do not need to speak with the customer dailyCalling and making unreasonable demands and unnecessary unsubstantiated allegations (getting herself and our staff frustrated) is not going to make the search for the box go any faster or any easier.We have searched the truck, the warehouse/storage facility, we have called all the customers whose items accompanied this customer’s shipment in the tractor trailerWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locationsUnfortunately, the box has yet to be foundIF the box was delivered with the wrong shipment obviously those customers have not had the time to completely unpackShould they locate her box our customers have all agreed to call us to advise of the location immediatelyThe customer herself was just delivered 03/07/which even up to this day (04/24/15) hardly allows time for families to unpack all their itemsThis is why Federal Regulations allow up to months from the day that customers sign for their delivery for them to file a claim.In the meantime we would like to encourage the customer to continue her claimCommunication with CSI revealed that the customer successfully filed their claim on 04/15/Since this move was an interstate move it is governed byfederal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfiedwith the services they have received and will offer compensation based on our legal liability through the claims process.For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at*** Please provide Claim ID *** when contacting CSI.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Mr*** became our client when we bought the job from *** *** *** his brokerWhen we pick up his household’s goods our foremen told him that once we had the second weight ticket we will email him the breakdown of his relocation base on the exact weigh and provide the final balance
due at delivery we also told him that his households items were in transit and the delivery window is between to daysThe driver call him on Saturday to let him know that his delivery was going to take place on Sunday in the Morning next day drive show up at delivery address and we did not have the balance due ready, that when all the nightmare started without payment driver will not release his items and Obviously on Sundays all banks are close, we give him the option to pay with a credit card but I think we did not have one, so he said that the only day we could take his delivery was on MondayDriver told him that it fine however to hold a tractor trailer and his crew overnight the cost is $dollars(for the equipment for the driver and for his helper.) My opinion here is if you are expecting a delivery within four days why not have the balance due ready in money orders or cash to avoid all this headacheAt this point the five hundred dollars is not refundable we have a truck since Sunday afternoon till today in a full stop waiting for him
In accordance with **and *** ***'s statement, we agree that a leak could exist somewhere in their system, as noted on our invoice # which stated that the system was flat out of refrigerantFreon was added for the purpose of checking for leaksIt also stated that a manger would be coming to confirm the diagnoses the first business day back in the morningAs mentioned previously and taken verbatim from the energy.gov website on refrigerant leaks:If your air conditioner is low on refrigerant, either it was undercharged at installation or it leaksIf it leaks, simply adding refrigerant is not a solutionA trained technician should fix any leak, test the repair, and then charge the system with correct amount of refrigerantRemember that the performance and efficiency of your air conditioner is greatest when the refrigerant change exactly matches the manufacturer's specification, and is neither undercharged nor overchargedRefrigerant leaks can also be harmful to the environment.I need to advise **and *** *** that, lack of a proper refrigerant charge is not only failing to provide cooling it will also bring a high electric heating bill during winter seasonUnder charge is also harmful for the compressor operation, and eventually cause it to overheat, like driving a car with engine coolant leaking, consequently inviting, and more major expense to repair.Regardless, keeping the best interest of the customer in mind, we decided to refund in full amount $417.48, as per Mrand *** ***, bring this matter closure
Hi *** sorry ho hear that is any way that you can give me a call I would like to get more details of the times of the move please give a call ***
Hi did follow up with *** and according to them the claim has being process and send out to herI do need to weight till she review ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The complaint was never resolvedHere is the correspondence from the *** *** *** who set up the logistics.Mr***s,I spoke on the phone with *** *** on September 6th, asking when my belongings were to be delivered*** clearly stated it would be a minimum of seven business days which DID NOT include weekends and holidaysThe "Terms and Conditions of this estimate" from *** *** *** clearly states in Section 13,General Delivery schedule "Business days do not include weekends and holidays." I was notified on Saturday night 9/10/at 10:pm that my delivery was scheduled for the next day, Sunday, 9/11/between 11am and 1pmMy calendar shows these fall on a weekend so I was not expecting a delivery on a weekend or holiday thus not having the money available since according to *** *** and your "Terms and Conditions of this estimate" it would not be delivered on a weekend or holiday.With all do respect, this is issue is not going to vanish so it would be beneficial to *** *** *** to refund my $penalty before the issue is taken to the next step
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
All these things are very easy to say, but they don't seem to line up with the reality that I have seen:"We are very thorough which is why loss of items is such a rare occurrence with our customers."- When the truck arrived at my house and all my items were emptied, there was a stray box and a stray chair sitting in itSo on that truck, I am aware of at least customers who did not receive complete deliveries of 100% of their items."Our movers do everything possible to insure that our customers’ items are safe and secure from the moment we pick up the shipment until the moment we release it back to its owner at the destination."- Except that you lost my items, and only your employees touched my things from the moment they left my home."We are very strict about following proper protocol because it is implemented for good reasons."- *** said the driver confirmed all my items made the truck; his driver said in the same conversation he wasn't there when the truck was loaded.- *** has no records to indicate that my items made the truck when they were sorted in his Boston warehouse, which made it hard to even pinpoint at what point my items were lost.- He does not keep records of where his drivers stop - e.g*** did not know that my driver had to deliver customer's items to a storage facility because they were not ready to receive their items - e.g*** did not know that a pickup was done just before my delivery"At the pickup we tag each box/item with a ticket which is color coded, in chronological numerical order, and each color coded/numbered tag has a specific lot number for the sequence of tickets to help with keeping items together with all the rest of the shipment."- Except that my shipment (with orange stickers) was loaded up next to another customer with orange stickers, which the driver himself said made the delivery process more difficult."We are working diligently to locate her box"- I find that hard to believeMy box has been missing almost months*** is fully paid by meWith all the new customers that have come along and all the other deliveries that have been made in those two months, I'm sure *** is quite busyWhat specific things is *** "diligently doing to locate my box"? I'm curious to knowI have emailed many suggestions of what he could do and haven't heard back regarding any of them."We have searched the truck, the warehouse/storage facilityWe have sent a memo to all of our movers, our warehouse employees, office staff, as well as contacted everyone at satellite locations."- More than month after my box was lost (on 4/15), ***'s contact at the Los Angeles warehouse (where the truck stopped after my delivery), said he has never received the photo of my box from ***I emailed *** to ask him to please forward my photo to *** never replied to that request (weeks)."We have called all the customers whose items accompanied this customer’s shipment in the tractor trailer"- Who exactly/specifically has *** called? When I spoke to him month after my box was lost (on 4/10), he had only called customer (in Oceanside), according to his own wordsHow come his story is different now?- These were the calls I asked him to make that he had not made by 4/when we last spoke: - The customer whose items were loaded into the truck just before my delivery, displacing my items (*** was unaware that there was a pickup before my delivery and that my items were displaced - so clearly he hadn't called them) - The customer whose items were delivered to a storage facility because the customer was not ready for pickup (*** was unsure which customer that was - so clearly the hadn't called him) - The customer who owned the extra box that was found in the truck (perhaps their box was found at the end of the truck's route, meaning they had an extra box delivered originally) - All other customers whose items were in the same truck as mine.Of course I don't need a phone call every dayBut when you make a serious flop by losing a customer's possessions that have been entrusted to you, I would expect some effortI pretty much have had calls back from ***, even when he promised a follow up (see all the notes from my original filing)When I once asked *** why he didn't call as he promised be would, he said "I forgot." What confidence can I have that any diligent work has been done? It's easy to say that you're doing so much, but with hardly any promised calls back, emails replied to, etc., it's really hard to believe.In short, it doesn't look like *** has done due diligence to search for my box, nor to use good processes to keep track of it when he had it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** and *** ***