Hochheim Prairie Insurance

My daughter's car was rear-ended by a man with Hochheim Prairie Insurance, and despite the fact that he was charged for illegal backing on a roadway, Hochheim has closed the case without paying a penny for the extensive damage his truck did to her car. They don't even answer their phone. The police officer my daughter asked for guidance about this case told her that Hochheim Prairie are crooks if they don't cover her repairs and a rental vehicle.

April 2, Revdex.com Corporate Office -0.25pt;">La Posada Drive Austin, TX Re: Complaint [redacted] # [redacted] Hochheim Prairie Insurance ("Hochheim") has received your written Revdex.com correspondence dated March 27, from [redacted] (" [redacted] "), Dispute Resolution Specialist, discussing a complaint presented in complaint ID # [redacted] The complaint was presented to your office on February by the complainantIn the correspondence, [redacted] states contact with Hochheim had been previously attempted by email and mail, but no response was receivedThis is not correctHochheim's first notice of this complaint from the Revdex.com was receipt of the March 27, correspondence on March 31, Hochheim received a voicemail from [redacted] on March 25, 2015, but no information was left on the voicemail which identified the complaint or explained any issues related to the complaintHochheim did return the call the same day to [redacted] , but [redacted] did not return the callThe complainant previously submitted this complaint to the Texas Department of Insurance ("TDI"), and a response was provided to the complainantThe complaint was filed by the complainant with TDon February 27, 2015, and Hochheim received the complaint on March 13, The complaint asserts that there was a lack of communication and delay regarding the claim, and no transportation was provided for daysHochheim's records do not reflect the issues stated in the complaintBelow is a timeline of the claim progress: 2/5/Accident occurs 2/10/Claim is submitted by the complainant to Hochheim2/11/Contact is made with the complainant by an adjusting firm hired by Hochheim2/12/Vehicle damage inspection is performed2/13/Hochheim authorizes a rental agreement for the Claimant2/14/Complainant takes possession of the rental vehicle2/17/Complainant appraisal is completed and total loss settlement process begins2/26/Property damage payment issued to Complainant3/03/Property damage payment to complainant clears Hochheim's bankHochheim feels we have communicated with and addressed the claim in a timely mannerOur records show a rental vehicle was provided to the complainant per her instructionsAs stated earlier, Hochheim's records do not reflect the issues stated in the complaintThe claim has been finalized which was the "Desired Settlement" requested by the complainantSincerely Hochheim Prairie Insurance

An invoice was sent to Mr***'s mortgage company in January for the premium of his home and personal liability policy, but for some reason the mortgage company did not elect to pay the premium on Mr***'s liability policy ***), Mr*** was sent a "Intent to Cancel Notice" on 3/04/
indicating the policy would be cancelled if the premium was not paid by 3/25/This notice would have been the first notice Mr*** would have received letting him know the premium was unpaidMr*** promptly paid the $premium and it was received on 3/21/The policy was not reinstated and cancelled on 3/25/Hochheim Prairie Insurance earned $of premium between 2/25/and 3/25/14, which resulted in a net refund of $
In this particular case there was an error made and Mr***'s policy should have been reinstated upon receipt of the full premiumHochheim Prairie maintains a full time Customer Service Department that could have easily resolved this situation with a simple phone call by Mr***Hochheim Prairie would gladly reinstate Mr***'s policy due to the error made if doing so is in the same interest of Mr***Mr*** can contact our Customer Service Department at ###-###-#### or contact his agent at 903*** to request the reinstatement
We apologize for the error made and sincerely hope Mr*** will consider reinstating his policy with Hochheim Prairie Insurance
Sincerely,
Tim McCoy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

Small town insurance company that can't compete with the larger onesMy claim took over months to be settledNever followed up with me once they got mine and my passenger's statement I provided pictures of the scene that should have thrown the other driver's claim out of the window, but his insurance was Geico and Hocheim sucks

April 2, 2015 Revdex.com Corporate Office
-0.25pt;">1005 La Posada Drive Austin, TX 78752 Re:   Complaint [redacted] #[redacted] Hochheim Prairie Insurance ("Hochheim") has received your written Revdex.com correspondence dated March 27, from [redacted] ("[redacted]"), Dispute Resolution Specialist, discussing a complaint presented in complaint ID # [redacted]. The complaint was presented to your office on February 27 by the complainant. In the correspondence, [redacted] states contact with Hochheim had been previously attempted by email and mail, but no response was received. This is not correct. Hochheim's first notice of this complaint from the Revdex.com was receipt of the March 27, 2015 correspondence on March 31, 2015. Hochheim received a voicemail from [redacted] on March 25, 2015, but no information was left on the voicemail which identified the complaint or explained any issues related to the complaint. Hochheim did return the call the same day to [redacted], but [redacted] did not return the call. The complainant previously submitted this complaint to the Texas Department of Insurance ("TDI"), and a response was provided to the complainant. The complaint was filed by the complainant with TD1 on February 27, 2015, and Hochheim received the complaint on March 13, 2015. The complaint asserts that there was a lack of communication and delay regarding the claim, and no transportation was provided for 22 days. Hochheim's records do not reflect the issues stated in the complaint. Below is a timeline of the claim progress: 2/5/15 Accident occurs 2/10/15 Claim is submitted by the complainant to Hochheim. 2/11/15 Contact is made with the complainant by an adjusting firm hired by Hochheim. 2/12/15 Vehicle damage inspection is performed. 2/13/15 Hochheim authorizes a rental agreement for the Claimant. 2/14/15 Complainant takes possession of the rental vehicle. 2/17/15 Complainant appraisal is completed and total loss settlement process begins. 2/26/15 Property damage payment issued to Complainant. 3/03/15 Property damage payment to complainant clears Hochheim's bank. Hochheim feels we have communicated with and addressed the claim in a timely manner. Our records show a rental vehicle was provided to the complainant per her instructions. As stated earlier, Hochheim's records do not reflect the issues stated in the complaint. The claim has been finalized which was the "Desired Settlement" requested by the complainant. Sincerely Hochheim Prairie Insurance