We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleWhile it is unfortunate that complainant feels that we are reporting incorrectly, the
information is being reported accuratelyComplainant defaulted on the loan, the vehicle was repossessed per our rights as lienholder, the vehicle was sold at auction and used to honor the rest of the debtBecause of this, the item will show on their credit reportWe do not offer “deletion letters”If the complainant has any questions or concerns, they can contact the person who handles these situations at (801) 312-
We reviewed the information provided and sent the problem along to our customer service departmentIt is unfortunate that complainant is having a difficult time locating the information necessary to contact our companyIf complainant were to go to primeautoloan.com and click the “make a payment”
tab, they could find a phone number that can be called which would lead them to our customer service lineIf the number is called after hours or on the weekend, there will be a prompt that will allow you to make a payment anywayA customer service representative will be getting in touch with complainant immediately to provide them the information they need to get in touch with us
We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleThere seems to be a misunderstanding of the way a simple interest loan operatesIf
complainant has any questions regarding how a simple interest loan works, they can refer to the FAQ on our website http://www.primeautoloan.com/Customers/FaqsThe same FAQ can be used to provide complainant with a possible avenue for complainant to use to refinance vehicleIf the complainant would like a copy of their contract, they can call 801-312-The person who handles this type of information will be more than happy to provide a copy of the contract to the complainantIf complainant has any other questions, they can contact us at [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust for clarity, I was advised by Account Manager, AJ, that the repo fees would be waived making the car paid in full, the title of the vehicle would arrive by mid July and the status of my car would reflect as, "Paid", with the company and my credit report.
Sincerely,
*** ***
We reviewed Customer’s account to verify the details in the ComplaintThe dealership was closed during the time that the complainant was making payments for the vehicleWe have been trying to work with a third party bonded title company, however the owner has been unresponsive to our inquiriesWe
feel that, although we are just the finance company and have no responsibility regarding the transference of title or registration to the customer, it would be irresponsible to not help a customer who is having a difficult time getting the paperwork they need to legally and properly operate the vehicle they purchasedWhile we do not agree with the actions of the owner of the title company, we have no control over whether he will return our weekly inquiries or requestsThe only person who would be able to get the paperwork that the complainant needs would be the Bonded title company ownerWe are doing everything in our power to ensure that the complainant can get the help he needsWe will continue to reach out to the title company owner and explain the situation on the complainants behalf until this comes to an amicable resolutionOne possible avenue for the complainant, seeing as though he is a Texas resident, would be to file a suit with the office of administrative hearings to determine if he has the right to a title and if the judgement were in his favor, the bonded title company would be required to get him his registration and title
We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleWhile it was unfortunate that they had a difficult experience at the end of the loan,
this seems to be a miscommunicationThe customer entered into a contract with our company, with the vehicle as collateral, that gave us express rights to repossess it if certain conditions were not met, specifically if the loan defaultedWe also retain the right to “…sell the property and apply what we receive as provided by law to our reasonable expenses of repossessing, storing, preparing for sale...” The vehicle was assigned for repo, which accrues a feeThey made a payment before the car was repossessed, which made us rescind the repo orderEven though the order was rescinded, a fee is still placed on the account, which the complainant would be responsible forAfter some conversations between the collections manager and the complainant however, the fee has been waived and the account status has been changed to “paid”The title will be released to complainant after final payment has been cleared
We reviewed Customer’s account to verify the details in the ComplaintCustomer’s vehicle was damaged while being driven by the complainant, who was not a listed driver on the policy at the time of the accidentTherefore, there was no coverage extended by the insurance companyThey denied the
claim due to this reason, which we have a copy ofWe regret that we can’t help more with thisWe want this vehicle fixed as well, but unfortunately the insurance provider is a third party over whom we have no controlWe are not sure why this complaint was submitted to us, we recommend that the complainant and customer contact the insurance provider and attempt to come to a more amicable resolution.?
We reviewed complainant’s account to verify the details in the complaintWhile it is unfortunate that complainant is having a difficult time, they entered into a contract with our company, with the vehicle as collateral, that gave us express rights to repossess it if certain conditions were not
metThe payment arrangement was also not fulfilled by the specified date, they were scheduled to pay on the 18th of May, we received payment on the 19th at noonThey have been late on all payments since the inception of the contract, as well as having no insurance on the vehicleBecause of this, we have exercised our right to repossess the vehicleThe contract signed by the complainant contains a clause that gives us express rights to “require you immediately pay us, subject to any refund required by law, the remaining unpaid balance of the amount financed, finance charges, and all other agreed charges.” We also retain the right to “…sell the property and apply what we receive as provided by law to our reasonable expenses of repossessing, storing, preparing for sale...” The complainant can redeem the vehicle by paying the repo fees, past due balance, and providing proof of insurance on the vehicleIf this resolution is acceptable, we encourage them to contact usWe will hold the collateral for an additional daysYou can contact Stacie M***, the assistant manager of recovery, at 801-312-
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We appreciate that complainant makes consistent payments every monthHowever, as stated before, we do not have the capability to refinance vehiclesAs stated in our FAQ, “As a loan origination company, PAC does not currently offer refinancing optionsCustomers are encouraged to make payments on time for a minimum of months to build their ‘auto credit’Once you’ve built or re-established your credit, you may consider applying to refinance with another financial institution, such as a bank or credit union.“ When complainant entered into the contract with the dealership, we agreed to finance the vehicleWhen we agreed to finance the vehicle, we paid a sum of money to the dealershipBecause of the sum of money that we offered the dealership to finance the loan, it would be untenable to lower the amount owedComplainant is encouraged to go to an institution that they have a strong relationship with, such as a bank or credit union, and attempt to get the loan refinancedIf the customer has any unresolved issues regarding the amount owed, they can refer to the truth in lending disclosure at the top of the contractAs noted in the previous response, they can call (801) 312-to get another copy of their contract
We feel as though there is a simple misunderstanding regarding this complaintPrime Acceptance Corpis still operating and has not been dissolvedWe are not sure how they came to the conclusion that we are no longer in businessPrime Acceptance has moved to a different locationThe information
on the complainant’s credit report is accurateIf they would like to discuss this issue further, or have any other questions they would like us to answer, they can contact us at (801) 312-
We reviewed the complainant’s account to verify the details in the complaintWe would like to start off by thanking the complainant for bringing this to our attention, so we can better provide the utmost quality of service to our customers It is unfortunate that this error has occurredWe strive
to provide the most up to date information to the credit reporting agenciesThere seem to have been a software error when the information was sent to the reporting agencyThe error has been addressed and a manual change has been made to the complainant’s reportThe update will show up at the beginning of JanuaryProof of the update can be provided at the complainants request? If this issue persists after the update takes effect, please contact me at 801-312-0721.?
?
Complaint: ***
I am rejecting this response because they have not offered a solution to my high dollar? loan.? They wrote a loan for $14,for a Saturn.? That is almost double Kelly Blue Book value.? I want the loan amount adjusted? to an amount in line with the actual value of the vehicle.? I understand how a simple interest loan works and don't need the generic FAQ link to their site.? They can see that I make my payment EVERY month.? I'm no longer a high risk customer for this loan
Sincerely,
*** ***
We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleWhile it is unfortunate that complainant feels that we are reporting incorrectly, the
information is being reported accuratelyComplainant defaulted on the loan, the vehicle was repossessed per our rights as lienholder, the vehicle was sold at auction and used to honor the rest of the debtBecause of this, the item will show on their credit reportWe do not offer “deletion letters”If the complainant has any questions or concerns, they can contact the person who handles these situations at (801) 312-
We reviewed the information provided and sent the problem along to our customer service departmentIt is unfortunate that complainant is having a difficult time locating the information necessary to contact our companyIf complainant were to go to primeautoloan.com and click the “make a payment”
tab, they could find a phone number that can be called which would lead them to our customer service lineIf the number is called after hours or on the weekend, there will be a prompt that will allow you to make a payment anywayA customer service representative will be getting in touch with complainant immediately to provide them the information they need to get in touch with us
We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleThere seems to be a misunderstanding of the way a simple interest loan operatesIf
complainant has any questions regarding how a simple interest loan works, they can refer to the FAQ on our website http://www.primeautoloan.com/Customers/FaqsThe same FAQ can be used to provide complainant with a possible avenue for complainant to use to refinance vehicleIf the complainant would like a copy of their contract, they can call 801-312-The person who handles this type of information will be more than happy to provide a copy of the contract to the complainantIf complainant has any other questions, they can contact us at [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust for clarity, I was advised by Account Manager, AJ, that the repo fees would be waived making the car paid in full, the title of the vehicle would arrive by mid July and the status of my car would reflect as, "Paid", with the company and my credit report.
Sincerely,
*** ***
We reviewed Customer’s account to verify the details in the ComplaintThe dealership was closed during the time that the complainant was making payments for the vehicleWe have been trying to work with a third party bonded title company, however the owner has been unresponsive to our inquiriesWe
feel that, although we are just the finance company and have no responsibility regarding the transference of title or registration to the customer, it would be irresponsible to not help a customer who is having a difficult time getting the paperwork they need to legally and properly operate the vehicle they purchasedWhile we do not agree with the actions of the owner of the title company, we have no control over whether he will return our weekly inquiries or requestsThe only person who would be able to get the paperwork that the complainant needs would be the Bonded title company ownerWe are doing everything in our power to ensure that the complainant can get the help he needsWe will continue to reach out to the title company owner and explain the situation on the complainants behalf until this comes to an amicable resolutionOne possible avenue for the complainant, seeing as though he is a Texas resident, would be to file a suit with the office of administrative hearings to determine if he has the right to a title and if the judgement were in his favor, the bonded title company would be required to get him his registration and title
We reviewed complainants account to verify the details in the complaintWe thank them for bringing this to our attentionWe try to always offer the highest possible level of customer service and care possibleWhile it was unfortunate that they had a difficult experience at the end of the loan,
this seems to be a miscommunicationThe customer entered into a contract with our company, with the vehicle as collateral, that gave us express rights to repossess it if certain conditions were not met, specifically if the loan defaultedWe also retain the right to “…sell the property and apply what we receive as provided by law to our reasonable expenses of repossessing, storing, preparing for sale...” The vehicle was assigned for repo, which accrues a feeThey made a payment before the car was repossessed, which made us rescind the repo orderEven though the order was rescinded, a fee is still placed on the account, which the complainant would be responsible forAfter some conversations between the collections manager and the complainant however, the fee has been waived and the account status has been changed to “paid”The title will be released to complainant after final payment has been cleared
We reviewed Customer’s account to verify the details in the ComplaintCustomer’s vehicle was damaged while being driven by the complainant, who was not a listed driver on the policy at the time of the accidentTherefore, there was no coverage extended by the insurance companyThey denied the
claim due to this reason, which we have a copy ofWe regret that we can’t help more with thisWe want this vehicle fixed as well, but unfortunately the insurance provider is a third party over whom we have no controlWe are not sure why this complaint was submitted to us, we recommend that the complainant and customer contact the insurance provider and attempt to come to a more amicable resolution.?
We reviewed complainant’s account to verify the details in the complaintWhile it is unfortunate that complainant is having a difficult time, they entered into a contract with our company, with the vehicle as collateral, that gave us express rights to repossess it if certain conditions were not
metThe payment arrangement was also not fulfilled by the specified date, they were scheduled to pay on the 18th of May, we received payment on the 19th at noonThey have been late on all payments since the inception of the contract, as well as having no insurance on the vehicleBecause of this, we have exercised our right to repossess the vehicleThe contract signed by the complainant contains a clause that gives us express rights to “require you immediately pay us, subject to any refund required by law, the remaining unpaid balance of the amount financed, finance charges, and all other agreed charges.” We also retain the right to “…sell the property and apply what we receive as provided by law to our reasonable expenses of repossessing, storing, preparing for sale...” The complainant can redeem the vehicle by paying the repo fees, past due balance, and providing proof of insurance on the vehicleIf this resolution is acceptable, we encourage them to contact usWe will hold the collateral for an additional daysYou can contact Stacie M***, the assistant manager of recovery, at 801-312-
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We appreciate that complainant makes consistent payments every monthHowever, as stated before, we do not have the capability to refinance vehiclesAs stated in our FAQ, “As a loan origination company, PAC does not currently offer refinancing optionsCustomers are encouraged to make payments on time for a minimum of months to build their ‘auto credit’Once you’ve built or re-established your credit, you may consider applying to refinance with another financial institution, such as a bank or credit union.“ When complainant entered into the contract with the dealership, we agreed to finance the vehicleWhen we agreed to finance the vehicle, we paid a sum of money to the dealershipBecause of the sum of money that we offered the dealership to finance the loan, it would be untenable to lower the amount owedComplainant is encouraged to go to an institution that they have a strong relationship with, such as a bank or credit union, and attempt to get the loan refinancedIf the customer has any unresolved issues regarding the amount owed, they can refer to the truth in lending disclosure at the top of the contractAs noted in the previous response, they can call (801) 312-to get another copy of their contract
We feel as though there is a simple misunderstanding regarding this complaintPrime Acceptance Corpis still operating and has not been dissolvedWe are not sure how they came to the conclusion that we are no longer in businessPrime Acceptance has moved to a different locationThe information
on the complainant’s credit report is accurateIf they would like to discuss this issue further, or have any other questions they would like us to answer, they can contact us at (801) 312-
We reviewed the complainant’s account to verify the details in the complaintWe would like to start off by thanking the complainant for bringing this to our attention, so we can better provide the utmost quality of service to our customers It is unfortunate that this error has occurredWe strive
to provide the most up to date information to the credit reporting agenciesThere seem to have been a software error when the information was sent to the reporting agencyThe error has been addressed and a manual change has been made to the complainant’s reportThe update will show up at the beginning of JanuaryProof of the update can be provided at the complainants request? If this issue persists after the update takes effect, please contact me at 801-312-0721.?
?
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ? Please get your story and amounts straight
?
Complaint: ***
I am rejecting this response because they have not offered a solution to my high dollar? loan.? They wrote a loan for $14,for a Saturn.? That is almost double Kelly Blue Book value.? I want the loan amount adjusted? to an amount in line with the actual value of the vehicle.? I understand how a simple interest loan works and don't need the generic FAQ link to their site.? They can see that I make my payment EVERY month.? I'm no longer a high risk customer for this loan
Sincerely,
*** ***