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Hockemeyer Family Eye Care

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Hockemeyer Family Eye Care Reviews (1)

Initial Business Response /* (1000, 8, 2016/11/29) */
Patient was seen for his Comprehensive eye exam back in March of 2016. Patient presented stating that he is a habitual contact lens wearer, generally worn every day for 15 hours daily.
Our physician proceeded with the refraction and...

comprehensive exam. Trial lenses were given, and patient was instructed to remove lenses if he was having issues and call if future CL problems arise. He never called into the office for further issues or concerns.
On 5/26/2016 patient returned to the office for a Contact lens follow up. Patient was evaluated, and switched to a different type of Contact, and the Rx was adjusted as well, as the patient was requesting improved close range vision through his contacts.
In patient's chart notes and plan, he was to use Clear Care for disinfection, discard his contacts after a month, and wear his contacts daily if clear and comfortable. Final Lens was dispensed which was a B & L Daily 1 month type contact.
Patient NEVER returned or contacted the office further regarding his dissatisfaction. Seven months later in October, Patient attended appointment with his wife who complained of being unhappy and requested refund on everything to include services. She was refunded for all products that were purchased FROM US, and UNUSED. She was not refunded on her services, nor is anyone in our office, as the physician's time cannot be given back. At this appointment for his wife, although he was not being seen and didn't have an appointment, our physician and staff still tried to be accommodating, and assist both husband and wife at this appointment. Both husband and wife were given different types of trial lenses to use to see if they would be more comfortable.
The patient that filed this complaint was informed the same thing his wife was which was refund of all products that were purchased FROM US. We denied the request to refund their services from seven months prior. Glasses were NOT purchased from our facility therefore no refund would be granted for those.
The Refraction and comprehensive exam will not be refunded, and we will not contact the insurance to reinstate anything for the patient.

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Address: 1010 Boulder Ridge Trl, New Haven, Indiana, United States, 46774-0010

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