Hocking Internet Technologies, Ltd.

Hello, The duration of the outage that affected this client is the longest that we have ever had in years of business Repairs have been made to the doubly-redundant system that failed Additionally, when the weather warms, we will also install a geographically-diverse link to give a 3rd backup feed to the system that failed We do not take such failures lightly As to the communication issue, we experienced a phone system problem about 2-days before the New Year's weekend Up to that time, a live person answered as many calls as possible during our business hours As to credits for outages, because outages are so rare for us, it is our standard policy to not give any credit since we do not bill to the day, but to the monthFurthermore, our Office Manager does not have any authority to make an exception However, in this unprecedented case, we will be issuing "Half-month" Loyalty Coupons to any affected client These coupons can be used against the client's next invoice obligation This client will be contacted during business hours tomorrow

Hello,   The duration of the outage that affected this client is the longest that we have ever had in 21 years of business.  Repairs have been made to the doubly-redundant system that failed.  Additionally, when the weather warms, we will also install a geographically-diverse...

link to give a 3rd backup feed to the system that failed.  We do not take such failures lightly.   As to the communication issue, we experienced a phone system problem about 2-days before the New Year's weekend.  Up to that time, a live person answered as many calls as possible during our normal business hours.      As to credits for outages, because outages are so rare for us, it is our standard policy to not give any credit since we do not bill to the day, but to the month. Furthermore, our Office Manager does not have any authority to make an exception.  However, in this unprecedented case, we will be issuing "Half-month" Loyalty Coupons to any affected client.  These coupons can be used against the client's next invoice obligation.    This client will be contacted during normal business hours tomorrow.