Revdex.com spoke to Ken at business and the following was relayed: I do not remember the chair or the problem with the chair. I do remember the customer, when I went to estimate the work the husband asked for a discount and I did offer to charge $100 less. I always take the piece down to the bare frame and...
the same was done to this chair. I did drop it off, the consumer looked it over and paid. Approximately one month later she called and stated it was crooked. I picked the chair back up and brought it back to my shop. She wanted it to look original which I could not guarantee. It has been almost a year since the customer's work was done and issue was raised, not sure why the customer waited this long to file a complaint. I am requesting any pictures the customer has of the issues and what the other business states was not done or done incorrectly.
Mr. Hodel did offer us a $50 discount but when he gave us our bill he did not include that discount and I forgot about it, so we never got that discount. But, that is not the problem. The reason I am complaining now is because we just recently had the chair reupholstered. I had to have it redone because it looked so bad after Mr. Hodel did it. Mr. Hodel said he would strip it down to the frame and he did not. The man who reupholstered it for us is very experienced and honest. He said whoever did the chair for us did not strip it down to the frame because all of the old insides were still there. In fact, the first time Mr. Hodel brought the chair back to me he said he left the old cotton in there because it sat better on the springs. That is what he told me when I said the seat was lumpy. I do not have any pictures of the chair. I never mentioned keeping the chair original. I just wanted a new looking chair with the pattern lined up. Mr. Hodel did not do the job he told me he would do. I asked for a partial or full refund and he would not do that so I did not know what else to do but file a complaint with the Revdex.com. Maybe nothing else can be done. I got this chair over 40 years ago from my mother so I do think the insides needed to be replaced, which were done by the recent upholsterer. The money I paid Mr. Hodel was wasted.
Revdex.com spoke to Ken at business and the following was relayed: I do not remember the chair or the problem with the chair. I do remember the customer, when I went to estimate the work the husband asked for a discount and I did offer to charge $100 less. I always take the piece down to the bare frame and...
the same was done to this chair. I did drop it off, the consumer looked it over and paid. Approximately one month later she called and stated it was crooked. I picked the chair back up and brought it back to my shop. She wanted it to look original which I could not guarantee. It has been almost a year since the customer's work was done and issue was raised, not sure why the customer waited this long to file a complaint. I am requesting any pictures the customer has of the issues and what the other business states was not done or done incorrectly.
Mr. Hodel did offer us a $50 discount but when he gave us our bill he did not include that discount and I forgot about it, so we never got that discount. But, that is not the problem. The reason I am complaining now is because we just recently had the chair reupholstered. I had to have it redone because it looked so bad after Mr. Hodel did it. Mr. Hodel said he would strip it down to the frame and he did not. The man who reupholstered it for us is very experienced and honest. He said whoever did the chair for us did not strip it down to the frame because all of the old insides were still there. In fact, the first time Mr. Hodel brought the chair back to me he said he left the old cotton in there because it sat better on the springs. That is what he told me when I said the seat was lumpy. I do not have any pictures of the chair. I never mentioned keeping the chair original. I just wanted a new looking chair with the pattern lined up. Mr. Hodel did not do the job he told me he would do. I asked for a partial or full refund and he would not do that so I did not know what else to do but file a complaint with the Revdex.com. Maybe nothing else can be done. I got this chair over 40 years ago from my mother so I do think the insides needed to be replaced, which were done by the recent upholsterer. The money I paid Mr. Hodel was wasted.