Hodge Auto Mart

Improper towing prior to extended date given.We bought a car from Hodge Mart as a cash deal back in Nov with an agreement to have the car paid off in 90 days, we were told at the time that since only 700.00 was left on the car they wouldn't be as strict if we needed a little more time. Fast forward to the month of May we still owe 250.00 on the car and 167.00 in taxes which we received a phone call stating we have until June 1st to make this payment or they will tow the car. On May 27th over night someone from the company came and towed the car 5 days before the deadline they called and gave us. Once we called the company a very rude lady stated to us that no one called us and gave us until June 1st and that if we wanted the car back we must now pay a 300.00 towing fee, along with paying the car off, which I believe is ridiculous. I am totally prepared to pay off the car in full but I do not believe it is fair for us to pay the towing cost because of their offices lack of communication. Furthermore to basically call us a liar about receiving a phone call from their office. It seems to us that we were purposely told June 1st so they would tow it early and receive more money. Desired SettlementWe simply want the towing fee waived due to miscommunication, we are totally prepared to pay the car off in full. However, we were giving a date of June 1st, and the car was taken before that date.Business Response This is regards to Case # XXXXXXXX, [redacted] on a [redacted]. We sold this vehicle to Mr. [redacted] on 11/01/14 as a 90 days same as cash ("As Is"). He had a few issues when he purchased said vehicle at the time our shop was backed up and I explained to him how much it would cost which was $150.00 and that if he wanted to have it fixed somewhere else that we would give him a credit off of his balance for $150.00. At which time he wasn't satisfied and made a complaint with you. You had decided that it was settled. There was not a payment made until 2/19/15 of $200.00 which left a balance of 250.00 on this account which was supposed to be paid out within 90 days. The vehicle was not picked up until sometime after midnight on 05/28/15 and once the vehicle was picked up Mrs. [redacted] called and stated that her husband had talked to a man from our office and he told him that he had until June 01st, 2015. I explained that only the secretary handles that and she had not made any such call. She again said a man had called him and told him that he had until that time to pay. I again explained to her that I only have one person that is in charge of the accounts and that she makes those calls and she had not. I explained to Mrs. And Mr. [redacted] that to redeem the vehicle they would have to pay their balance of $250.00, the taxes of $167.50 and the repossession fee of $300.00 which is what I paid to pick it up. I feel as if I have been more than fair with this account as I stated it was supposed to be a 90 days same as cash, "as is" deal. I feel as if I went above and beyond to help Mr. and Mrs. [redacted]. Thank You, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)A man is responding to this complaint as if we have spoken to him about the repossession but we have been communicating with a women since after the repossession. Mr. [redacted] was out of town (as stated to us from his secretary) when this incident occurred so I don't see how he would have the ability or knowledge to respond unless he is stating "hear say". We have not personally spoke to the manager as of yet concerning this issue. Yes I do agree the company was very fair with us going pass our 90days but that does not discredit the fact that someone from their office contacted us saying we had until June 1, and in return towed the car 4 days early. I am in a similar business and we do not randomly take or evict we also reach out at least once and let the consumer know "hey I need this money by this day or we will repossess", and that's what [redacted] done they called with a warning stating "pay by the first or we tow."It would be ridiculous to sit and believe they never reached out or anything they just decided lets go tow them with no warning or phone call, no. Again we was told [redacted] was not in town at this time to oversee what had occurred. A male called from that office rather it was in a attempt to collect an extra 300 or whatever the case may be it occurred and it's very sad to make us to look out to be liars. So in this case no this company is not handling the situation fairly. Your secretaryay normally handle delinquency but on the first week of May she did not handle it with us a male did and it's several males that works in that office one actually has a desk beside the women secretary.Final Business Response To whom This May Concern,I have been the only person that has dealt with Mr. and Mrs. [redacted]. I handle all the accounts and complaints in this office. I go to Mr. [redacted] and confer with him. To keep down on any confusion I am the only one that handles complaints, or any of the phone calls that come into this office. Mrs. [redacted] has stated that a man from this office called her and gave her until the 1st. and as I stated I am the only one that would have made those types of phone calls. At no time have I spoken with Mr. or Mrs. [redacted] giving them until the first. I would have called Mr. [redacted] considering he is the sole debtor listed on the account,I would not have discussed that matter with her. The only way it would have been discussed with Mrs. [redacted] is if she had called me to say they would be in on that date. The repossession fee still stands at 300.00 and must be paid to redeem the car. That is the fee that was paid out of pocket to redeem said vehicle. Thank You, [redacted]

I got sold a lemon car they got me out of $1200 I need help please.I purchased a 2002 pt Chrysler pt cruiser on February X XXXX I put a down payment in the amount of $1000 we test drove the car in the same day and already had the get new front brakes the car the first upcoming car note was due on March X XXXX we paid it that Friday March 6 in the amount of $240 the car drove smoothly until March XX XXXX night my girl was on her way to work and called and said the car just cut off and that the oil light came on so we purchased 4 quarts of oil it still didn't crank so we called the dealership to let them kno they came and got the car so we continuously called them to see if they found out the problem it took them a whole week to let us know and come to find out the motor locked up so we're asking them are y'all going to replace the car or refund the money the didn't do either so I'm seriously looking for help I have kids I have to get back and forth to work please help me out thanks.Desired Settlement$1200Business Response This is in response to Case#XXXXXXXX, The customer purchased a [redacted] from us on [redacted] for 1000.00 down. At which time he signed a 50/50 warranty where we would split the cost if anything happened over the next 30 days or 3000 miles whichever came first. He did come to us and needed to have new brakes and we handled that issue under the 50/50 warranty. His first payment was due on [redacted] and he did pay it on [redacted] The customer had called us on [redacted] and stated that the car wouldn't crank so we sent a tow truck to pick it up, we explained to Mrs. Harris she would have to be there to give the driver the key or place it somewhere in the car and she said OK she would be there. When the tow truck got there the key wasn't in the car and they tried to make contact with her and couldn't get her so they brought it to the lot. Mrs. Harris brought the key 2 days later. Our mechanic looked the vehicle over and had determined it had been driven without any oil and the motor was out. We explained this to Mrs. Harris the cost of the motor and the labor to put a new motor in and that we would help them out as much as possible. Even though it was beyond their 30 day warranty we would still split the cost with them to help out and if they didn't have all the money up front we would still work with them. Her and her father came in to the office and caused a scene, stating that we should pay for it or give her money back and was told they would have to come back and speak with the owner. On Saturday [redacted] Mrs. Harris and Mr. [redacted] came in and stated they wanted another car or their money back, At which time they were told that we couldn't do that but we would help them out by doing the 50/50 warranty even though it was over and would work with them if the need time to pay. Mr. [redacted] didn't want that he just wanted his money or another car. Mr. [redacted] became angry as well as Mrs. Harris and was threatening, being obscene and very vulgar at which time he was asked to leave the premises and wouldn't leave at first. As he was getting ready to leave he threw a radio and some CD's out of the vehicle they were in.We did call the police and a report was taken. I am also sending in a copy of the 50/50 warranty on this vehicle. We feel that we did everything possible within reason to rectify the situation but after Mr. [redacted] and Mrs. Harris actions at the business we are no longer interested in any future dealings with them. They messed up the motor by running it without any oil and caused the motor problem. Now the business is going to take a loss because of their negligence. We think it is best for both parties to move on. Mr. [redacted] and Mrs. Harris drove the vehicle for 37 days and paid a total of $1230 which comes to $33.24 a day. In our opinion that is not a bad deal.

On 11/01/2014 we visited a car lot by the name of Hodge Auto Mart, in the hopes of purchasing a cash car. Upon entering the lot it was no cars that caught our eye, but we noticed a[redacted] pull on the lot and inquired about that car. We was told that the car just was repossessed and was now up for sale for 1700 cash or can be financed for around 2000. We we assured that all cars were checked out, and cleaned before sold. When we attempted to test drive the car we noticed 3 things, which were; the radio was not working, the battery was having a problem, and the passenger door would not open. The car salesman/mechanic told us the radio just needed a fuse, they would either charge the battery or replace it, and we received a discount for the passenger door not opening were we was able to get the car for 1800, instead of 2000 which we were OK with. He also stated that they thoroughly check cars before selling them, but since we were buying this car soon it arrived at the lot it was not inspected thoroughly. Upon living with the car we paid to get passenger door fixed we also learned that the radio not only needed fuses, the speakers in the car need replaced as well so it is still without a radio. We also noticed the car had a oil leak, we contacted Hodge Auto Mart they checked the car out and told us to bring it by that following Monday they would repair it. We arrived first thing that Monday and was told it would be 150.00 for them to repair in which they did not previously tell us it would cost us anything. Of course we did not have the money at the time so we did not leave the car, but due to them not thoroughly checking the car before selling I don't understand why it should be our responsibility to pay. The car has no warranty because it was considered a cash car, but if all cars are checked and maintenance before sale this car should have been as well and the oil leak would have been noticed. Now we have a car we cant drive sitting in our driveway and we still have to pay 400.00 more on it.Product_Or_Service: CarDesired SettlementWe either want the oil leakage and radio speakers fixed free of charge, or we would like the fee's we have to pay out of pocket, fixing it our self to be refunded to us, or taken from the remaining 400.00 balance on the car.Business Response To Whom This May Concern,This is in response complaint #40102016, We did sell a 1998[redacted] I30 to a Mr. [redacted] on 11/01/2014 and had explained that this was a cash only car and there isn't a warranty on said vehicle. However we could help them out if anything was to go wrong in the future which he had agreed and signed an as is agreement. Mr. [redacted]'s wife called and stated that she had an issue with said vehicle and we asked her to bring it in for us to look at it and determine exactly what was going on with said vehicle, they were asked if it was drivable if not we would send a wrecker to keep from messing anything else up. She stated that they would drive it in. Which they did and we looked it over and was determined that it does have an oil leak possibly from inside inside the timing cover. We asked them if they could leave the car for us to look further into it and it was possibly a couple of seals. We told them that there would be a charge of $150.00 and they stated that they could not leave the vehicle here so we asked for them to come back in on Monday and they said ok. Upon arrival that Monday Mr. [redacted] that stated he didn't have $150.00 and acted as if he didn't know there was a charge to fix said vehicle. We explained that was for labor and the seals. Mr. [redacted] left and said he would be back. Later that same day Mrs. [redacted] called and stated that she was taking said vehicle to her Uncle who was a mechanic to have it fixed. Mrs. [redacted] called back after that and had asked if we could fix said vehicle and we stated that it would have to be scheduled for a later date and that was the last we heard from her.Mr. [redacted]'s balance on vehicle is $600.00 plus sales tax of $167.50. We are willing to discount said vehicle $150.00 for them to get said vehicle fixed, we hope that this resolves any issues Mr. [redacted] has. Thanks, Hodge Auto Mart