Initial Business Response / [redacted] (1000, 6, 2017/07/10) */ "Thank you for your feedback regarding your recent experience using Branson Tourism Center for your Branson vacation planning needsWe value our customers and appreciate them letting us know how we are doingWe want to earn your continued business and hope the conversations you had with our Director of Operations, [redacted] have resolved any concerns you hadPlease be assured that we have taken the appropriate measures to ensure there were absolutely no charges to your credit cardAs an advocate for each customer we interact with, our goal is for your experience using Branson Tourism Center to be a seamless and positive oneYour feedback allows us to adjust appropriately and we have used your comments in coaching conversations with our Vacation Specialists, [redacted] and ***Thank you again for sharing your experience with usSincerely, Branson Tourism Center Management"
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/03/07) */
Thank you for your feedback regarding your recent trip to BransonBranson Tourism Center is an advocate for each of our customers during their stay in our hometownWe extend our sincerest apologies if you felt in any way pressured to attend
a timeshare presentationUnlike other companies, our customers are never required to attend a timeshare presentation to use our service or receive our discountsWe do offer these presentations to our customers to allow them the opportunity of additional savings or cash back on what they have already purchased
We appreciate you accepting the phone call from our Manager, who was able to process the $refund per your requestWe also hope you are able to enjoy the complimentary gift basket we have sent to your hotelWe are also sending a gift card as a good faith gesture, which you can use towards your next Branson vacation
Again, we apologize if we did not communicate clearly or you were made to feel anything other than very important to us here at Branson Tourism CenterPlease know we take feedback seriously and have used your comments about your experience as a coaching opportunity for the front counter agent who assisted you at check inThank you for taking the time to let us know about your experience using our service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did speak to Kathy from the Management TeamShe was so understanding and did offer that $refund for meThank you so much! However, I have yet to see it on my bank account, but I'm assuming that takes a few daysAlso, the basket was very kindmy daughter was very excited about it after being sick her few first days of vacation! Thank you for thatThe experience has gotten better from all this stress, and we are very happy with this trip now! Thank you
Thank you for the response from Mr***. Again, I can reassure that his credit card data has been completely removed from our system and that the privacy of our customer's information is of the utmost importance. We would have been more than happy to help Mr*** with reservations at a comparable lodging facility due to the fact that his first request was unavailable, but he declined any assistance from our Manager. We are unclear of what type of resolution Mr*** is seeking at this time so we trust the Revdex.com to look at our past history in these types of matters to help us determine an honorable and fair outcome
Initial Business Response /* (1000, 5, 2017/03/13) */
Contact Name and Title: ***, Manager
Contact Phone: ***
Contact Email:***
We are in communication with this consumer regarding her Family Reunion, trying to explain what the hotel rates
mean and how those rates apply according to the industry standard when referencing: Single, Double, Triple and Quad ratesWe are working with her to resolve this matter
Final Business Response /* (4000, 9, 2017/03/21) */
I am following up with you to ensure we are on the right path and we can close this issueThe customer has chosen to work directly with the hotel of their choice and will not be conducting business with Branson Tourism CenterAlthough we are saddened that the customer was not satisfied with our services, we sincerely hope that working with the hotel directly will alleviate any confusion or miscommunicationPlease let us know if this can be removed as a negative from our company and when that will happen
Thank you for all you do!
Sincerely,
***
Manager
Initial Business Response /* (1000, 9, 2016/06/14) */
"Thank you for your feedback. After thoroughly researching our reservation system, your order and the phone numbers you have previously provided our Managers, we were unable to find any record of your call requesting to cancel your order and...
reservations. We are able to track all incoming calls and would be happy to research any additional numbers that you may feel may have been used during the cancellation process.
We found your initial call to make the reservations on April 25th, where you spoke to one of our Vacation Specialists who reviewed our cancellation policy and options with you at that time. The details surrounding you order and the cancellation policy would have also been included in the confirmation that was sent to you on April 26th .
Branson Tourism Center was billed for a portion of your reservations due to non-cancellation and cannot, at this time, offer additional compensation. We did issue a refund for $140.85 to your credit card on May 20th for two of the three nights you originally reserved. Branson Tourism Center was billed for the remaining night as well as the show tickets that were on your order.
We would like to resolve this matter with you, however the phone numbers you have provided so far and the time frame you believe the call to cancel your reservation was made have not produced any information. If you have additional details that might help in researching the comments you submitted to the Revdex.com, please let us know immediately. We value each and every one of our customers and if there has been a misunderstanding surrounding your order with us, we want to address it right away."
Please let us know if we can be of further assistance.
Initial Consumer Rebuttal /* (3000, 11, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept it. I know I am old and getting forgetful but I do know that I made that call because my daughter was in the room and I told her that Thank God we were going to be able to use that trip money at a later date. There is only one other phone number that you could try. I never use it on purpose but sometimes my main line rolls over to it. XXX-XXX-XXXX See if that number matches up with anything. That is the only other number. Otherwise I will go another route. Someone told me to go to the police and get a list of all the 800 numbers that I called. And I will do that next.
Final Business Response /* (4000, 13, 2016/06/17) */
"Thank you for providing an additional phone number for us to research. With this new information, we were able to find the day and time that Mrs. Parrot called to place her cancellation request. We have contacted Mrs. Parrot and discussed this information with her. We apologize for any confusion surrounding her reservations and phone calls. We have issued a refund in the amount of $243.31 back to her credit card on file per her request. We value each of our customers and would welcome the opportunity to help her plan her next vacation to Branson."
Final Consumer Response /* (2000, 15, 2016/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because:
They are requiring credit card information for services they can't provide. In this day and age when everything is connected by computers they should be instantly tied into the data base of rooms they are...
selling and either book them right away or say that the rooms you are requesting are not available. They say that they have deleted my credit card information but I have no way to know if indeed it has been deleted or sold to some other person or group. I do not give out my credit card information on the internet lightly and would have NEVER gave it to this business if I knew they could not provide the service they were offering. The respondent makes it sound like it is no big deal and business as usual. They are not out anything but I am left with the burden of cancelling my credit card and having to supply new information to all of the responsible businesses that I deal with that need it.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2017/07/10) */
"Thank you for your feedback regarding your recent experience using Branson Tourism Center for your Branson vacation planning needs. We value our customers and appreciate them letting us know how we are doing. We want to earn your continued...
business and hope the conversations you had with our Director of Operations, [redacted] have resolved any concerns you had. Please be assured that we have taken the appropriate measures to ensure there were absolutely no charges to your credit card. As an advocate for each customer we interact with, our goal is for your experience using Branson Tourism Center to be a seamless and positive one. Your feedback allows us to adjust appropriately and we have used your comments in coaching
conversations with our Vacation Specialists, [redacted] and [redacted]. Thank
you again for sharing your experience with us. Sincerely, Branson
Tourism Center Management"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Here is our response to Complaint Case # XXXXXX. Please let us know if we can be of further assistance.
Thank you for your feedback regarding your recent trip to Branson. Branson Tourism Center is an advocate for each of our customers...
during their stay in our hometown. We extend our sincerest apologies if you felt in any way pressured to attend a timeshare presentation. Unlike other companies, our customers are never required to attend a timeshare presentation to use our service or receive our discounts. We do offer these presentations to our customers to allow them the opportunity of additional savings or cash back on what they have already purchased. And unfortunately, sometimes only the negative reviews make it online. We generally receive positive feedback from our customers and take very seriously what you have shared regarding your experience at [redacted] We would like to forward your comments to [redacted] They share our expectation of excellent customer service and we know they would appreciate an opportunity to use your feedback as a coaching conversation for their staff. Would it be alright if a representative from [redacted] contacted you directly regarding your experience?
We have also placed a note in your order so that you are not offered the [redacted] presentation again in the future.
We have great relationships with many properties in Branson including Super 8. We are a marketing partner with Super 8 and work alongside them regarding discounts on their rates. When made aware that additional discounts have been extended by the property, we can match those discounts for our mutual customers prior to their arrival. Again, we apologize if we did not communicate clearly or you were made to feel anything other than very important to us here at Branson Tourism Center. Thank you for taking the time to let us know about your experience using our service.
Sincerely,
[redacted]
Manager
Branson Tourism Center
Sincerely,
[redacted]
Manager
Ph: (XXX) XXX-XXXX Ext:181
Fax: (XXX) XXX-XXXX
[redacted]
Branson, MO XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My bad experience with the business endorsed by the Branson Tourism Center has left an indelible negative impression upon my wife and I. I have no desire to be further contacted by the business you have endorsed. For future visits at Branson my plans will be to consider alternative sources for booking tickets and lodging.
Initial Business Response / [redacted] (1000, 6, 2017/07/10) */ "Thank you for your feedback regarding your recent experience using Branson Tourism Center for your Branson vacation planning needsWe value our customers and appreciate them letting us know how we are doingWe want to earn your continued business and hope the conversations you had with our Director of Operations, [redacted] have resolved any concerns you hadPlease be assured that we have taken the appropriate measures to ensure there were absolutely no charges to your credit cardAs an advocate for each customer we interact with, our goal is for your experience using Branson Tourism Center to be a seamless and positive oneYour feedback allows us to adjust appropriately and we have used your comments in coaching conversations with our Vacation Specialists, [redacted] and ***Thank you again for sharing your experience with usSincerely, Branson Tourism Center Management"
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/03/07) */
Thank you for your feedback regarding your recent trip to BransonBranson Tourism Center is an advocate for each of our customers during their stay in our hometownWe extend our sincerest apologies if you felt in any way pressured to attend
a timeshare presentationUnlike other companies, our customers are never required to attend a timeshare presentation to use our service or receive our discountsWe do offer these presentations to our customers to allow them the opportunity of additional savings or cash back on what they have already purchased
We appreciate you accepting the phone call from our Manager, who was able to process the $refund per your requestWe also hope you are able to enjoy the complimentary gift basket we have sent to your hotelWe are also sending a gift card as a good faith gesture, which you can use towards your next Branson vacation
Again, we apologize if we did not communicate clearly or you were made to feel anything other than very important to us here at Branson Tourism CenterPlease know we take feedback seriously and have used your comments about your experience as a coaching opportunity for the front counter agent who assisted you at check inThank you for taking the time to let us know about your experience using our service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did speak to Kathy from the Management TeamShe was so understanding and did offer that $refund for meThank you so much! However, I have yet to see it on my bank account, but I'm assuming that takes a few daysAlso, the basket was very kindmy daughter was very excited about it after being sick her few first days of vacation! Thank you for thatThe experience has gotten better from all this stress, and we are very happy with this trip now! Thank you
Thank you for the response from Mr***. Again, I can reassure that his credit card data has been completely removed from our system and that the privacy of our customer's information is of the utmost importance. We would have been more than happy to help Mr*** with reservations at a comparable lodging facility due to the fact that his first request was unavailable, but he declined any assistance from our Manager. We are unclear of what type of resolution Mr*** is seeking at this time so we trust the Revdex.com to look at our past history in these types of matters to help us determine an honorable and fair outcome
Initial Business Response /* (1000, 5, 2017/03/13) */
Contact Name and Title: ***, Manager
Contact Phone: ***
Contact Email:***
We are in communication with this consumer regarding her Family Reunion, trying to explain what the hotel rates
mean and how those rates apply according to the industry standard when referencing: Single, Double, Triple and Quad ratesWe are working with her to resolve this matter
Final Business Response /* (4000, 9, 2017/03/21) */
I am following up with you to ensure we are on the right path and we can close this issueThe customer has chosen to work directly with the hotel of their choice and will not be conducting business with Branson Tourism CenterAlthough we are saddened that the customer was not satisfied with our services, we sincerely hope that working with the hotel directly will alleviate any confusion or miscommunicationPlease let us know if this can be removed as a negative from our company and when that will happen
Thank you for all you do!
Sincerely,
***
Manager
Initial Business Response /* (1000, 9, 2016/06/14) */
"Thank you for your feedback. After thoroughly researching our reservation system, your order and the phone numbers you have previously provided our Managers, we were unable to find any record of your call requesting to cancel your order and...
reservations. We are able to track all incoming calls and would be happy to research any additional numbers that you may feel may have been used during the cancellation process.
We found your initial call to make the reservations on April 25th, where you spoke to one of our Vacation Specialists who reviewed our cancellation policy and options with you at that time. The details surrounding you order and the cancellation policy would have also been included in the confirmation that was sent to you on April 26th .
Branson Tourism Center was billed for a portion of your reservations due to non-cancellation and cannot, at this time, offer additional compensation. We did issue a refund for $140.85 to your credit card on May 20th for two of the three nights you originally reserved. Branson Tourism Center was billed for the remaining night as well as the show tickets that were on your order.
We would like to resolve this matter with you, however the phone numbers you have provided so far and the time frame you believe the call to cancel your reservation was made have not produced any information. If you have additional details that might help in researching the comments you submitted to the Revdex.com, please let us know immediately. We value each and every one of our customers and if there has been a misunderstanding surrounding your order with us, we want to address it right away."
Please let us know if we can be of further assistance.
Initial Consumer Rebuttal /* (3000, 11, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't accept it. I know I am old and getting forgetful but I do know that I made that call because my daughter was in the room and I told her that Thank God we were going to be able to use that trip money at a later date. There is only one other phone number that you could try. I never use it on purpose but sometimes my main line rolls over to it. XXX-XXX-XXXX See if that number matches up with anything. That is the only other number. Otherwise I will go another route. Someone told me to go to the police and get a list of all the 800 numbers that I called. And I will do that next.
Final Business Response /* (4000, 13, 2016/06/17) */
"Thank you for providing an additional phone number for us to research. With this new information, we were able to find the day and time that Mrs. Parrot called to place her cancellation request. We have contacted Mrs. Parrot and discussed this information with her. We apologize for any confusion surrounding her reservations and phone calls. We have issued a refund in the amount of $243.31 back to her credit card on file per her request. We value each of our customers and would welcome the opportunity to help her plan her next vacation to Branson."
Final Consumer Response /* (2000, 15, 2016/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]
I am rejecting this response because:
They are requiring credit card information for services they can't provide. In this day and age when everything is connected by computers they should be instantly tied into the data base of rooms they are...
selling and either book them right away or say that the rooms you are requesting are not available. They say that they have deleted my credit card information but I have no way to know if indeed it has been deleted or sold to some other person or group. I do not give out my credit card information on the internet lightly and would have NEVER gave it to this business if I knew they could not provide the service they were offering. The respondent makes it sound like it is no big deal and business as usual. They are not out anything but I am left with the burden of cancelling my credit card and having to supply new information to all of the responsible businesses that I deal with that need it.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2017/07/10) */
"Thank you for your feedback regarding your recent experience using Branson Tourism Center for your Branson vacation planning needs. We value our customers and appreciate them letting us know how we are doing. We want to earn your continued...
business and hope the conversations you had with our Director of Operations, [redacted] have resolved any concerns you had. Please be assured that we have taken the appropriate measures to ensure there were absolutely no charges to your credit card. As an advocate for each customer we interact with, our goal is for your experience using Branson Tourism Center to be a seamless and positive one. Your feedback allows us to adjust appropriately and we have used your comments in coaching
conversations with our Vacation Specialists, [redacted] and [redacted]. Thank
you again for sharing your experience with us. Sincerely, Branson
Tourism Center Management"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Here is our response to Complaint Case # XXXXXX. Please let us know if we can be of further assistance.
Thank you for your feedback regarding your recent trip to Branson. Branson Tourism Center is an advocate for each of our customers...
during their stay in our hometown. We extend our sincerest apologies if you felt in any way pressured to attend a timeshare presentation. Unlike other companies, our customers are never required to attend a timeshare presentation to use our service or receive our discounts. We do offer these presentations to our customers to allow them the opportunity of additional savings or cash back on what they have already purchased. And unfortunately, sometimes only the negative reviews make it online. We generally receive positive feedback from our customers and take very seriously what you have shared regarding your experience at [redacted] We would like to forward your comments to [redacted] They share our expectation of excellent customer service and we know they would appreciate an opportunity to use your feedback as a coaching conversation for their staff. Would it be alright if a representative from [redacted] contacted you directly regarding your experience?
We have also placed a note in your order so that you are not offered the [redacted] presentation again in the future.
We have great relationships with many properties in Branson including Super 8. We are a marketing partner with Super 8 and work alongside them regarding discounts on their rates. When made aware that additional discounts have been extended by the property, we can match those discounts for our mutual customers prior to their arrival. Again, we apologize if we did not communicate clearly or you were made to feel anything other than very important to us here at Branson Tourism Center. Thank you for taking the time to let us know about your experience using our service.
Sincerely,
[redacted]
Manager
Branson Tourism Center
Sincerely,
[redacted]
Manager
Ph: (XXX) XXX-XXXX Ext:181
Fax: (XXX) XXX-XXXX
[redacted]
Branson, MO XXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My bad experience with the business endorsed by the Branson Tourism Center has left an indelible negative impression upon my wife and I. I have no desire to be further contacted by the business you have endorsed. For future visits at Branson my plans will be to consider alternative sources for booking tickets and lodging.
See attached.