Complaint: [redacted] I am rejecting this response because: Hoff are crooks They finally came out to install the proper thermostats after a year and was not told of the bill until after installation Instead of making a seen I just paid the tech and tried to take it up with the office Yes, it did cost me an extra $ Now they have called me a liar I can compare first winter to second winter and that's the difference Should never have done business with them Even before decided on geothermal the sales rep was a smart as when I would ask questions They treat you like you are too dumb to understand Never do business with this company again For the amount of money we paid for this type of service is unacceptable Sincerely, [redacted]
We have contacted Mr [redacted] concerning his complaint and have yet to receive a response The actual component that needs replacing is the indoor evaporator coil that has a very small leak in the coil that our technician detected on a recent maintenance visit It is not looking at the outside air conditioner coil or anywhere around any connections as he states The indoor evaporator coil carried a year warranty as is clearly stated on his signed proposal that is attached The coil is years old and years outside of the manufacturer's warranty Mr [redacted] has contacted our service manager several times to discuss this situation Each discussion has been one way with Mr [redacted] as his attitude & language has not allowed for any meaningful dialogue We understand Mr***s is going through a tough personal time with his mother and have offered to do what we can to help However, to this point we have yet to hear a response from Mr [redacted] following our attempt to contact him again this past Wednesday Mr***'s repair needed is strictly a mechanical problem with an evaporator coil that is years out of warrantyNonetheless, we have offered to install the coil for just the approximate cost of the coil to help him out This would represent a huge discount and is only being offered because he has been a good customer over the years and we do want to help him out during these rough times for him.The air conditioner is cooling now as it has been charged up It is possible that we have not received a response from Mr [redacted] because he has been busy attending to personal matters at this time However, what we have offered is above and beyond what is reasonable as the evaporator coil that needs to be replaced is out of warranty and is 100% strictly a mechanical breakdown If and when Mr***s can discuss this repair in a reasonable calm manner, we will try again to work with him as offered
Complaint: [redacted] I am rejecting this response because: Hoff are crooks They finally came out to install the proper thermostats after a year and was not told of the bill until after installation Instead of making a seen I just paid the tech and tried to take it up with the office Yes, it did cost me an extra $ Now they have called me a liar I can compare first winter to second winter and that's the difference Should never have done business with them Even before decided on geothermal the sales rep was a smart a
s when I would ask questions They treat you like you are too dumb to understand Never do business with this company again For the amount of money we paid for this type of service is unacceptable Sincerely, [redacted]
We have contacted Mr [redacted] concerning his complaint and have yet to receive a response The actual component that needs replacing is the indoor evaporator coil that has a very small leak in the coil that our technician detected on a recent maintenance visit It is not looking at the outside air conditioner coil or anywhere around any connections as he states The indoor evaporator coil carried a year warranty as is clearly stated on his signed proposal that is attached The coil is years old and years outside of the manufacturer's warranty Mr [redacted] has contacted our service manager several times to discuss this situation Each discussion has been one way with Mr [redacted] as his attitude & language has not allowed for any meaningful dialogue We understand Mr***s is going through a tough personal time with his mother and have offered to do what we can to help However, to this point we have yet to hear a response from Mr [redacted] following our attempt to contact him again this past Wednesday Mr***'s repair needed is strictly a mechanical problem with an evaporator coil that is years out of warrantyNonetheless, we have offered to install the coil for just the approximate cost of the coil to help him out This would represent a huge discount and is only being offered because he has been a good customer over the years and we do want to help him out during these rough times for him.The air conditioner is cooling now as it has been charged up It is possible that we have not received a response from Mr [redacted] because he has been busy attending to personal matters at this time However, what we have offered is above and beyond what is reasonable as the evaporator coil that needs to be replaced is out of warranty and is 100% strictly a mechanical breakdown If and when Mr***s can discuss this repair in a reasonable calm manner, we will try again to work with him as offered