Hoffman & Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I want nothing more than to resolve this issue and move forward, but the comments made in response to my complaint are not entirely accurate Each time I called [redacted] or Hoffman & Associates was because I received a call from them and a message was left asking that I return the call On 4/and 4/voicemails were left on my phone by [redacted] ***, each time telling me that they had documents to delivery to me and that the only address they have is my work address Again, this is a lie because from my very first conversation with Hoffman & Associates I provided them with my phone number and home address In one phone call the employee told me that they could garnish 25% of my pay Also, it was not until I notified them that I had received a phone call from [redacted] also claiming to be collecting on this same debt that it was suggested that I call [redacted] *** I never claimed that [redacted] inflated the account I told the [redacted] employee that I spoke to that [redacted] informed me that they had inflated the amount I had no record of the amount until I received the first call from Hoffman & Associates The debt was verified by [redacted] but [redacted] or Hoffman & Associates have provided me with nothing to prove they are authorized to collect this debt I continue to receive calls from [redacted] stating that they are the only ones authorized to collect I do not want to pay [redacted] only to later have another company claim they are legally the holder of this debt I received another message from a Mr [redacted] with [redacted] last week As I stated I do want to resolve this matter, but I will deal directly with [redacted] and would like everything documented so that I have something to provide to [redacted] when they contact me again regarding this debt I cannot afford to pay two collection agencies for the same debt I also do not want to deal with Hoffman & Associates Each time I have received a message from an employee or representative of their company I have been threatened with wage garnishment or told they would be delivering documents to my work address The very first call they made was not to me but to my employer where they left a message with HR notifying them that they needed to serve me papers I will return Mr [redacted] 's call tomorrow afternoon and see if we can resolve this issue Regards, [redacted] ***

Hello,
We are sorry to see you are displeased with our offer to handle this matter for youYou are more than welcome to deal with *** *** *** direct at ###-###-#### and you can ask for Mr*** and hopefully they can help you resolve this matter directI spoke to Mr*** today and per you notes there was to be a phone call initiated to him yesterday in accordance to your responseHe said he has not spoken to anyone regarding this account since 4/23/If this is something that is to be handled directly with *** please call them to keep an open dialogue so as to settle this matter prior to any escalation
We appreciate you allowing us the opportunity to handle this matter for you
If there are any further questions please do not hesitate to ask
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I want nothing more than to resolve this issue and move forward, but the comments made in response to my complaint are not entirely accurate.  Each time I called [redacted] or Hoffman & Associates was because I received a call from them and a message was left asking that I return the call.  On 4/3 and 4/23 voicemails were left on my phone by [redacted], each time telling me that they had documents to delivery to me and that the only address they have is my work address.  Again, this is a lie because from my very first conversation with Hoffman & Associates I provided them with my phone number and home address.  In one phone call the employee told me that they could garnish 25% of my pay.  Also, it was not until I notified them that I had received a phone call from [redacted] also claiming to be collecting on this same debt that it was suggested that I call [redacted].  I never claimed that [redacted] inflated the account I told the [redacted] employee that I spoke to that [redacted] informed me that they had inflated the amount.  I had no record of the amount until I received the first call from Hoffman & Associates.
 
The debt was verified by [redacted] but [redacted] or Hoffman & Associates have provided me with nothing to prove they are authorized to collect this debt.  I continue to receive calls from [redacted] stating that they are the only ones authorized to collect.  I do not want to pay [redacted] only to later have another company claim they are legally the holder of this debt.
 
I received another message from a Mr. [redacted] with [redacted] last week.  As I stated I do want to resolve this matter, but I will deal directly with [redacted] and would like everything documented so that I have something to provide to [redacted] when they contact me again regarding this debt.  I cannot afford to pay two collection agencies for the same debt.  I also do not want to deal with Hoffman & Associates.  Each time I have received a message from an employee or representative of their company I have been threatened with wage garnishment or told they would be delivering documents to my work address.  The very first call they made was not to me but to my employer where they left a message with HR notifying them that they needed to serve me papers.  I will return Mr. [redacted]'s call tomorrow afternoon and see if we can resolve this issue. 
Regards,
[redacted]

Hello [redacted],
 
I received your letter recently in response to complaint that was filed with Hoffman & Associates.  I went over all the info in this file and looks like there were a quite few times where the client called in to the office and was informed that this was a delinquent...

account she held with Wachovia Bank now [redacted]. We explained to the client in detail what this was pertaining to and also on a number of occasions referred the client to Speak to [redacted] in person by walking into a local branch and then calling us or our client [redacted] while at the branch to clarify any missed details.
 
On 4/10/14 Ms. [redacted] called our client [redacted] at 9:25am PST and stated she received a call from [redacted] and said [redacted] inflated the account versus [redacted] amount.
 
Ms. [redacted] was informed by [redacted] that they hold the legal title to the file and that she is instructed to speak to [redacted] Directly and they can tell her exactly the info she is requesting. Ms. [redacted] was also informed at that time that we do not know who [redacted] is and [redacted] is not a company that has ever worked with [redacted] or Wachovia files and that we would not discuss anything pertaining to them.
 
On 4/23/14 2:38pm PST Ms. [redacted] called in to Hoffman & Associates and at that point had additional questions and was direct out of office transfer to [redacted]. At that time Ms. [redacted] stated she spoke to [redacted] and they told her she had an over drafted account was transferred to United [redacted] Recovery. [redacted] asked her what did the conversation consist of when she spoke to United [redacted] Recovery, Ms. [redacted] said that they told her they would send her some documents and apparently never did. We called United [redacted] Recovery to see if the client called, they said that if a client from [redacted] call them and they do not hold file (in this case they transferred it to [redacted]) they would be referred to speak with them and would never send any doc’s directly to client as they do not hold title any longer.  [redacted] asked Ms. [redacted] to call UCR again and call [redacted] right back
 
So the story did not match up from Ms. [redacted]. We have tried and been extremely patient with the client and gave Ms. [redacted] every opportunity to conduct her due diligence and she still remains to the point of filing a complaint after she got every answer to all her questions. Account was VERIFIED by [redacted] to be a legitimate account and [redacted] is the legal title holder of this file.
 
 
 
Should you have any questions, feel free to contact me at ###-###-####
Sincerely,
[redacted]
Resolution Administrator

Review: On 3/26/14 this company called the HR department of my place of employment and informed them that they need to serve me a summons for me to appear in court and the only address they have for me is my place of employment. I was called to the HR office and given this information. I called and spoke to a Ms. [redacted] and she proceed to tell me their firm is collect for [redacted] and they have a summons for me to appear in court and they will are delivering it to my place of business. She went on to say that they were going to garnish my wages and that would be 25% of my pay unitl this debt was paid off. She called again on 4/3/14 and this time left a message on my cell phone when she previously claimed the only detail they had for me was my place of employment. This time the message said that since I have not responded they have someone scheduled to serve me with the summons at my place of employment. I called her back and notified her that I am questioning that they are a legimate company because I was contacted by another company claiming to collect the same debt and the amount they gave me was lower. I looked up Hoffman & Associates and cannot find any information about them online and when I looked up their address I found that it is for the local Post Office. She told me to contact [redacted] and they will verify that her company is authorized to collect this debt but in the meantime they cannot hold up proceedings for more than a day and after that I will be served the summons at my place of work.Desired Settlement: I would like all calls to my place of employment to stop. I am not a full time employee and they have jeopardized my chances of remaining employed there. If they are a real company truly authorized to collect a debt I have, I would like proof of that and the amount they say is owed.

Business

Response:

Hello [redacted],

I received your letter recently in response to complaint that was filed with Hoffman & Associates. I went over all the info in this file and looks like there were a quite few times where the client called in to the office and was informed that this was a delinquent account she held with Wachovia Bank now [redacted]. We explained to the client in detail what this was pertaining to and also on a number of occasions referred the client to Speak to [redacted] in person by walking into a local branch and then calling us or our client [redacted] while at the branch to clarify any missed details.

On 4/10/14 Ms. [redacted] called our client [redacted] at 9:25am PST and stated she received a call from [redacted] and said [redacted] inflated the account versus [redacted] amount.

Ms. [redacted] was informed by [redacted] that they hold the legal title to the file and that she is instructed to speak to [redacted] Directly and they can tell her exactly the info she is requesting. Ms. [redacted] was also informed at that time that we do not know who [redacted] is and [redacted] is not a company that has ever worked with [redacted] or Wachovia files and that we would not discuss anything pertaining to them.

On 4/23/14 2:38pm PST Ms. [redacted] called in to Hoffman & Associates and at that point had additional questions and was direct out of office transfer to [redacted]. At that time Ms. [redacted] stated she spoke to [redacted] and they told her she had an over drafted account was transferred to United [redacted] Recovery. [redacted] asked her what did the conversation consist of when she spoke to United [redacted] Recovery, Ms. [redacted] said that they told her they would send her some documents and apparently never did. We called United [redacted] Recovery to see if the client called, they said that if a client from [redacted] call them and they do not hold file (in this case they transferred it to [redacted]) they would be referred to speak with them and would never send any doc’s directly to client as they do not hold title any longer. [redacted] asked Ms. [redacted] to call UCR again and call [redacted] right back

So the story did not match up from Ms. [redacted]. We have tried and been extremely patient with the client and gave Ms. [redacted] every opportunity to conduct her due diligence and she still remains to the point of filing a complaint after she got every answer to all her questions. Account was VERIFIED by [redacted] to be a legitimate account and [redacted] is the legal title holder of this file.

Should you have any questions, feel free to contact me at ###-###-####

Sincerely,

Resolution Administrator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I want nothing more than to resolve this issue and move forward, but the comments made in response to my complaint are not entirely accurate. Each time I called [redacted] or Hoffman & Associates was because I received a call from them and a message was left asking that I return the call. On 4/3 and 4/23 voicemails were left on my phone by [redacted], each time telling me that they had documents to delivery to me and that the only address they have is my work address. Again, this is a lie because from my very first conversation with Hoffman & Associates I provided them with my phone number and home address. In one phone call the employee told me that they could garnish 25% of my pay. Also, it was not until I notified them that I had received a phone call from [redacted] also claiming to be collecting on this same debt that it was suggested that I call [redacted]. I never claimed that [redacted] inflated the account I told the [redacted] employee that I spoke to that [redacted] informed me that they had inflated the amount. I had no record of the amount until I received the first call from Hoffman & Associates.

The debt was verified by [redacted] but [redacted] or Hoffman & Associates have provided me with nothing to prove they are authorized to collect this debt. I continue to receive calls from [redacted] stating that they are the only ones authorized to collect. I do not want to pay [redacted] only to later have another company claim they are legally the holder of this debt.

I received another message from a Mr. [redacted] with [redacted] last week. As I stated I do want to resolve this matter, but I will deal directly with [redacted] and would like everything documented so that I have something to provide to [redacted] when they contact me again regarding this debt. I cannot afford to pay two collection agencies for the same debt. I also do not want to deal with Hoffman & Associates. Each time I have received a message from an employee or representative of their company I have been threatened with wage garnishment or told they would be delivering documents to my work address. The very first call they made was not to me but to my employer where they left a message with HR notifying them that they needed to serve me papers. I will return Mr. [redacted]'s call tomorrow afternoon and see if we can resolve this issue.

Regards,

Business

Response:

Hello,

We are sorry to see you are displeased with our offer to handle this matter for you. You are more than welcome to deal with [redacted] direct at ###-###-#### and you can ask for Mr. [redacted] and hopefully they can help you resolve this matter direct. I spoke to Mr. [redacted] today and per you notes there was to be a phone call initiated to him yesterday in accordance to your response. He said he has not spoken to anyone regarding this account since 4/23/14. If this is something that is to be handled directly with [redacted] please call them to keep an open dialogue so as to settle this matter prior to any escalation.

We appreciate you allowing us the opportunity to handle this matter for you.

If there are any further questions please do not hesitate to ask.

Sincerely,