Hoffman Audi of New London

Tell us why here...Hoffman Audi of New London’s service management spoke to [redacted] on 9/12/and advised him to bring his vehicle to an Audi dealership closer to him as to save him any travel time or expensesOn 10/20/ [redacted] spoke to Hoffman Audi management and informed them that the dealership he went to was attempting to charge him tear down costs to reach a final diagnosisHoffman Audi management spoke to the management at the dealership where the vehicle was located and advised [redacted] *hat if the repairs were covered by his warranty that Hoffman Audi would pay for the deductible as a courtesy to [redacted] On 1/15/ [redacted] advised Hoffman Audi management that his vehicle required a complete engine replacementThe extended warranty that was purchased by [redacted] covers up to the amount of $3,for any repairs made to the vehicleAs a courtesy to [redacted] , the Hoffman Audi service team offered to have his vehicle towed to our dealership and would purchase a used engine with similar mileage and install it in order to create no out of pocket expense [redacted] chose not to have his vehicle towed to our facility and has not made contact with Hoffman Audi New London since thenHoffman Audi will honor the offer made on 1/15/if [redacted] wishes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Tell us why here...Hoffman Audi of New London’s service management spoke to [redacted] on 9/12/16 and advised him to bring his vehicle to an Audi dealership closer to him as to save him any travel time or expenses. On 10/20/16 [redacted] spoke to Hoffman Audi management and informed them that the...

dealership he went to was attempting to charge him tear down costs to reach a final diagnosis. Hoffman Audi management spoke to the management at the dealership where the vehicle was located and advised [redacted]hat if the repairs were covered by his warranty that Hoffman Audi would pay for the deductible as a courtesy to [redacted]. On 1/15/17 [redacted] advised Hoffman Audi management that his vehicle required a complete engine replacement. The extended warranty that was purchased by [redacted] covers up to the amount of $3,000 for any repairs made to the vehicle. As a courtesy to [redacted], the Hoffman Audi service team offered to have his vehicle towed to our dealership and would purchase a used engine with similar mileage and install it in order to create no out of pocket expense. [redacted] chose not to have his vehicle towed to our facility and has not made contact with Hoffman Audi New London since then. Hoffman Audi will honor the offer made on 1/15/17 if [redacted] wishes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, as detailed below, is satisfactory to me. As per Hoffman Audi's response..: " the Hoffman Audi service team offered to have his vehicle towed to our dealership and would purchase a used engine with similar mileage and install it in order to create no out of pocket expense." Hoffman Audi will assume the charge for towing the [redacted]o the dealership in New London, CT.Hoffman Audi will install a proper engine with no expense to me, [redacted]Hoffman Audi will also include a warranty with the newly repaired engine that covers 12,000 miles or 1 year.Hoffman Audi will assume the charge for the [redacted]i diagnostic service. I, [redacted], have paid the initial bill of Broadway Gas, my local garage, for the amount of $390.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] was working with one of our sales associates, Clint R[redacted], since January 2016 on purchasing a brand new [redacted]. Our sales manager, Bob C[redacted], worked with [redacted] on the deal and appraised his [redacted] to be used as a credit towards the deal. [redacted] signed a Purchase...

Agreement that stated his deposit was non-refundable and agreed to order the vehicle.  After [redacted] left he called Bob C[redacted] requesting a refund of his deposit, as he had changed his mind. Our general sales manager, Joe T[redacted], reached out to [redacted] to obtain his information for the refund. In order to process a refund to the credit card used we need to have the full account number of the credit card, expiration date and three digit code. When [redacted] returned the call on April 8, 2106 he informed us that he was not happy with the appraisal on his [redacted] but was happy with the services we provided. We fully refunded his credit card that day and he mentioned that he is still interested in purchasing a vehicle with us and has no outstanding issue with Hoffman Audi of New London.   Sincerely,  Sara S[redacted]