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Hoffman Cooling

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Hoffman Cooling Reviews (4)

In April 2014 Hoffman inspected 2 HVAC units at my new home. The larger unit needed a part, which was promptly installed. Great job. The smaller unit which is strictly used to cool a large sun room was diagnosed as working properly. Within days the sun room unit stopped blowing cold air so I called Hoffman. [redacted], the same tech as before diagnosed that the motor had seized up and he couldn't determine what the motor part number was. He said he's call the manufacturer and then give me an estimate.
[redacted] called within 2 days and the estimate was $540. Since my home is still under warrantee, I requested the diagnosis and estimated repair cost in writing, along with the part number of the motor.
This is where the problems began:
The woman who answers the phone at Hoffman Cooling at phone numbers ###-###-#### and ###-###-#### promised to send me the 3 things I requested on 8/4/14 & 8/20/14. On 8/20 she stated I would have the paperwork by the following Monday, 8/25/14. I never received the paperwork and on Thursday 9/4/14 I called Hoffman and she answered the phone as she always does. I told her I was over it and I wanted to speak to her boss. She then said she mailed the paperwork and then immediately switched her story and said I never gave her my information! I cussed and called her a liar and she used my cursing as an excuse to terminate my business relationship with Hoffman Cooling. That is not her call to make, especially when it cost the company a $540 ticket. I always intended to use Hoffman to repair my sunroom unit. I intended to pay them up front and then see if I could collect a reimbursement from my warrantee company. The woman who answers their phone is giggly, plays nice but she practices zero follow through and she is a liar, probably to cover up that she's over her head on this job as far as her lack of organizational skills and her lack of taking the job seriously.

We just had Hoffman install a new A/C and they were awesome to work with. We had major problems with our home warranty and Hoffman was our warranty contractor. After 6 days in August heat in [redacted] of the warranty co. not following thru, I called Hoffman and talked to Jessica. We had our new A/C in less than 24 hrs. Keith and Gary were the installers and were great to talk to and work with. Hats off to Jessica as she followed up on EVERYTHING and her communication could not have been any better. I highly recommend Hoffman Cooling for your heat and cool needs. From a very satisfied customer, [redacted] and [redacted]

We have used Hoffman Cooling LLC a few times over the last 4 years. Everytime we call, we are treated with the upmost respect and professionalism. They understand your frustration when it is 120 degrees and the air conditioning is not working. They're always on time, and work to get you scheduled as quickly as they can. We have had very high electric bills and Hoffman Cooling was more than willing to make suggestions for improvements. They use quality products and take their time to ensure the job is completed correctly, the first time. I would highly recommend this company to anyone!

had an ac problem I had no problem with the service tech. My problem is with their billing.

they marked up their bill by approx. 1000% a $35 and $30 part was billed at $245 and $235 this is a total gouge I expected a 100% markup but a 1000% markup is a ridiculousEhe

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Description: Air Conditioning Repair, Air Conditioning Systems - Cleaning, Evaporating Apparatus, Air Conditioning Contractors & Systems, Heating & Air Conditioning, Water Coolers

Address: Coolidge, Arizona, United States, 85128-3900

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Shady, yet now dead: once upon a time this website was reported to be associated with Hoffman Cooling, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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