Hoffman Engineering Inc

please have the owner / customer contact me reagarding this mistake made in the concrete walkway? ? I would like to get little more information from him? ? so that I can understand .and what we can do to resolve this situation? ? to clear complaint from Revdex.com website and
maintain a perfect quality rating? I realize hat this occurred in ( I was not aware until now )? ? thank you ,Alfred j k[redacted]