Sign in

Hoffman Ford, Inc.

Sharing is caring! Have something to share about Hoffman Ford, Inc.? Use RevDex to write a review
Reviews Hoffman Ford, Inc.

Hoffman Ford, Inc. Reviews (11)

Please note this complaint is posted for Hoffman ***, yet this is a Hoffman *** customer.
*** *** came in for an alignmentHis advisor, Robert H*** made notes in our pre-inspection report that the vehicle was extremely dirty and had many chips and scratchesAfter our service team completed the alignment and washed *** ***’s vehicle he pointed out a microscopic chip in the lower left side of the windshieldWe contacted Glass America and confirmed that they would fill in the chips on the windshield for freeFilling in the chips will prevent the crack from growing due to vibrationWe let *** *** know we would have that taken care of and it would be a quick repair because the chips were so small yet *** *** refused the repair and insisted on a brand new windshieldWe will be happy to repair as indicated but will not be replacing the windshield at dealership expense

Our Ford Service Manager, Jeff D*** reached out to *** *** and had his truck brought back inOur technicians have replaced three leaking seals on the vehicleTwo of the leaks were
related to the engine and covered under warranty while the third was replaced at no cost to the customerOur service department also addressed the following for *** *** at no charge to him: removed screw driver, repaired rear differential leak and pinion seal, flushed and changed coolant and replaced cooling fan clutchWe are finalizing the repairs of the oil leaks and have communicated with *** *** that his vehicle should be completed by Friday July

On July 25, 2014, *** *** visited Hoffman Ford to have a squealing noise associated with the air conditioning system evaluated and repaired. Our technician found the serpentine belt and tensioner required replacement, however was not covered under the *** warranty that *** ***
purchased on 10/22/2011. Attached is documentation showing the covered features for the Performance Plus Coverage he purchased for referenceThe warranty is in effect for 100K miles or months which have not been met yet, however the items in question are not covered by the warrantyIn an act of good faith due to repeated complaints by the customer, the belt and tensioner had been replaced once before on 9/17/However, the parts warranty for the installation at that time was months/12,miles, which has been exceeded, therefore no coverage is applicable by law
We replaced a bulb on July 24, 2014, however the signal light was not working correctly after *** *** left the dealershipOur service advisor requested *** *** return and we would take another lookThe bulb was replaced a second timeAs *** *** states, he asked for a refund and it was granted for the bulb replacement in order to compensate the customer for the frustrationAs in the past, we have offered *** *** a discount on the air conditioning repairs requiredHis request for additional repair work to be done at no cost is not within the scope of his warranty coverageThe parts are not covered under his warranty and will require payment should he choose to have the work completed~ *** ***a, Service Manager, Hoffman Ford

On July 25, 2014, *** *** visited Hoffman Ford to have a squealing noise associated with the air conditioning system
evaluated and repaired. Our technician found the serpentine belt and tensioner required replacement, however was not covered under the *** warranty that *** *** purchased on 10/22/2011. Attached is documentation showing the covered features for the Performance Plus Coverage he purchased for referenceThe warranty is in effect for 100K miles or months which have not been met yet, however the items in question are not covered by the warrantyIn an act of good faith due to repeated complaints by the customer, the belt and tensioner had been replaced once before on 9/17/However, the parts warranty for the installation at that time was months/12,miles, which has been exceeded, therefore no coverage is applicable by law
We replaced a bulb on July 24, 2014, however the signal light was not working correctly after *** *** left the dealershipOur service advisor requested *** *** return and we would take another lookThe bulb was replaced a second timeAs *** *** states, he asked for a refund and it was granted for the bulb replacement in order to compensate the customer for the frustrationAs in the past, we have offered *** *** a discount on the air conditioning repairs requiredHis request for additional repair work to be done at no cost is not within the scope of his warranty coverageThe parts are not covered under his warranty and will require payment should he choose to have the work completed~ *** ***a, Service Manager, Hoffman Ford

Our records show that Mr*** recently became a customer and has visited us twiceHis first visit on June
for a diagnostic of his *** *** **
revealed that the steering rack needed
replacementWe show the mileage of his vehicle being 136,at that timeMr
*** was provided a loaner vehicle at no cost during the time we replaced the
steering rackWhen he picked up his vehicle on Saturday, June 13, the cost of
repairs was $He pointed out a rock chip area on the hood, a point of
impact on the fuel door and another small chip by the wheelNone of these
areas of damage were a result of our workmanshipWe noticed his vehicle had
several areas of nicks and chips along with a point of impact on the right
front of the vehicle in addition to the areas he claims to be a result of our
workWe offered to provide him with a complementary tube of touchup paint to
improve the appearance of his Audi as an act of goodwill as we would do for all
of our customersOur Service Manager has offered his assistance if the
customer would like to schedule an appointment for the touch up paint

Our General Sales Manager, Billy [redacted] reached out to [redacted] as we still needed him to provide proof of address which is required for registration. We received the necessary...

information August 9th and sent [redacted] a dealer plate through overnight mail so he would be able to drive his [redacted] until we could process his registration.  We are currently waiting for our 3rd party company that processes out of state registrations to complete the paperwork. Once we receive the paperwork from them we will mail it to [redacted] via overnight mail. In the meantime, Mr. [redacted] is available if any questions or concerns arise.

Our Body Shop Manager, [redacted], wrote the initial estimate for repairs needed on Mr. [redacted]’s vehicle and [redacted] handled the repairs. Mr. [redacted] spoke with [redacted] a...

few times during the repair process and was allowed in the shop to see the progress. [redacted] explained any necessary variations to the initial estimate and Mr. [redacted] agreed to the changes. [redacted] spoke to Mr. [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlooked. Mr. [redacted] said due to the weather he would return and review and [redacted] assured all issues would be addressed. Mr. [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of action. The only outstanding issue was an interior armrest in the rear seat area. [redacted] told him it would be repaired and if it was not repairable, we would cover replacement. All parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company.

Review: Purchased 2008 Audi S4 with CPO warranty less than 2 years ago. Hoffman Audi will NOT honor warranty for engine replacement due to unrelated aftermarket parts installed on the vehicle. Dealership refuses to provide documentation describing how these unrelated aftermarket components have damaged the engine (scored cylinder walls). When contacting Audi of North America, they still could not provide the documentation that I requested, or is required by consumer protection laws.

Product_Or_Service: CPO Warranty

Account_Number: P1531

Desired Settlement: DesiredSettlementID: Replacement

I would like my engine replacement to be covered under the CPO warranty. Since the majority of the same vehicles with the same engine issues are in stock condition, I feel as though Audi is simply using the aftermarket parts as an excuse not to address the issue any further.

Business

Response:

Business Response /* (1000, 5, 2013/07/22) */

Both Hoffman Audi and Audi USA headquarters have issued Mr. [redacted] a copy of the warranty. It clearly states that "modification of the vehicle that alters the original engineering and/or operating specifications such as tuning, alarm systems, or communication equipment is not covered under any circumstance." Because Mr. [redacted] tuned his vehicle, he altered how his S4 was engineered to run, thus altering and putting all of the powertrain at risk. Due to tuning his engine and altering how the Audi was designed to perform, the repair of his vehicle will not covered under any circumstance by either Hoffman Audi or our superior, Audi USA.

Consumer Response /* (3000, 7, 2013/07/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The law clearly states that supporting evidence must be provided when voiding a warranty for aftermarket parts that do not in any way affect the damaged component. (tuned ECU scoring cylinder walls of engine??)

Consumer Response /* (-5, 8, 2013/07/24) */

Magnuson-Moss Warranty Act of 1975.

Business Response /* (4000, 14, 2013/08/21) */

We think changing how the entire engine operates and then a piece of that engine (scored cylinder walls) developing because the engine is no longer performing how the engineering was intended for the machinery to work is very self explanatory to why this would cause the termination of a warranty. The entire issue however, is with Audi of America and not Hoffman Audi. The warranty is from Audi of America, not Hoffman. Audi tells us that the warranty is void and we abide by those directions. If the issue of the warranty coverage is needed, this needs to be addressed with Audi of America. Hoffman Audi has no authority to cover the repair charges under a warranty that they have no ownership of. We are just a franchise, not the originator of the contracts. We are more than happy to provide 5 star service and perform for Mr. [redacted] in any repair needs he has. As to how those repairs get paid are out of Hoffman's hands and we apologize that we can not be of further assistance.

Review: There was damage that was done to the paint of my car when I had a repair done at this dealership. Chips out of the paint and paint completely torn off when I picked up my very expensive [redacted]. I have put thousands of dollars into maintenance and repairs at this shop and spent my hard earned military disability retirement on a nice vehicle and was expecting a respectful manager to come out to me and offer a way to clear up any complaint that a loyal customer may have.

The manager came out and looked at my car, looked at me, and said, my shop didn't do this, im not reconditioning your paint, I don't buy it, and threw his hands up in the air and turned his back to me and walked away before I even finished explaining the damage that was done by his dealership.

This was the head manager, Elliot M[redacted]..... When I stopped him from walking back into his office and blatantly disrespecting me with "I don't buy it im done here im not reconditioning your paint" he turned around and stopped again and said "I owe you nothing, im not fixing anything, your car was repaired, I owe you nothing, I don't buy it"

And walked away from me AGAIN.

when I stopped him AGAIN, and said you know sir you could at least show me some

Respect after I put thousands and thousands of dollars into your business, and say "hey maybe this or that happened" and calmly explain to me an even possible understanding we could come to, I wouldn't be as angry, but you throw your hands in the air and turn your back to me when I show you damage your dealership did after I dump hundreds of dollars into a repair!? He says "I don't need to come to an understanding with you I owe you nothing"

I said oh because im a young kid coming in here with a serious complaint you think you can just walk away from me, after I spend thousands and thousands at this dealership I expect you to respect me and speak to me like a respected customer...... He says "your wrong I can do what I want", and I said "the customer is ALWAYS right SIR! And your disrespecting me and walking away from me after YOU damaged MY car when I dumped 450 bucks plus tax into your business!"

I said you should at least talk to me, you think because im a young kid you can throw your hands up say I don't buy it and walk away huh? I expect you to respect me as a customer and at least sit me down, APOLOGIZE for my aggravation, and offer something to come to an understanding.

He says, "I owe you nothing, your car was repaired" and went on to tell me that how dare I disrespect him by raising my voice!

I said I give what I get! I am THE CUSTOMER and I was disrespected by the head manager of this service facility then you turn around and lecture me about how I should be showing you respect!?!?

I said give me your card now, I will be in touch with the Revdex.com and with your ownership, and he said "you can't do anything" and handed me his card, told me to leave, and closed the door on me.

If you have a vehicle to put lots of money into an expensive repair or maintenance, and it comes out damaged, you can expect to be called a liar, have your back turned to you by management before you even finish explaining your aggravation, and be yelled at and then lectured on respect to them when you came in with a vehicle that was damaged by them.

I gave this dealership one star because ZERO stars is not an available rating. The best I could do here was get the manager to say "yes, the customer is always right, but your still wrong" and walk away from me.

After filing complaints with several dealer reviews, the best offer I was given was an online offer to make an appointment to be given "complimentary tube of touch up paint." The dealer also claims that there was prior damage that I know they have caused. There was paint damage on the front bumper near the daytime running light (I even personally pointed this out to the dealer when pulling the vehicle in) but then explained that there was NEW paint damage around the two front fenders (where they were working on the rack and looking around at the CV joints), and that is when their blatant disrespect began. I originally picked the car up on Friday at close and said im not pulling it off the lot with this damage to it, and showed it didn't have it before....... They said no problem, we'll take care of it monday, come on in and talk to the manager....... I drove away happy and then this all happened to me Monday, and was only offered an apology and a possible "tube of touch up paint" after writing negative reviews online.Desired Settlement: I would like to the paint damage that the dealer caused (I have photo evidence of new paint actually falling off the vehicle and into my hand when I touched it to show the dealer the damage I noticed) to be fixed. There are three very small areas that paint damage was caused. A small portion of the paint was chipped off of one fender, a sliver size piece of paint (that is the piece of paint that I noticed actually coming off of the car while the dealership was driving the vehicle to me for return) and a small piece of paint missing from the gas tank. I asked for these repairs twice, but was told to come back once, and the second time I wasnt even able to finish explaining to the dealer what happened before he threw his hands in the air and told me that he is done with me before walking away from me.

Business

Response:

Our records show that Mr. [redacted] recently became a customer and has visited us twice. His first visit on June 9

for a diagnostic of his [redacted] revealed that the steering rack needed

replacement. We show the mileage of his vehicle being 136,432 at that time. Mr.

[redacted] was provided a loaner vehicle at no cost during the time we replaced the

steering rack. When he picked up his vehicle on Saturday, June 13, the cost of

repairs was $450. He pointed out a rock chip area on the hood, a point of

impact on the fuel door and another small chip by the wheel. None of these

areas of damage were a result of our workmanship. We noticed his vehicle had

several areas of nicks and chips along with a point of impact on the right

front of the vehicle in addition to the areas he claims to be a result of our

work. We offered to provide him with a complementary tube of touchup paint to

improve the appearance of his Audi as an act of goodwill as we would do for all

of our customers. Our Service Manager has offered his assistance if the

customer would like to schedule an appointment for the touch up paint.

Review: On July 25, 2014, I , [redacted], went to Hoffman Ford / Saab to have my 2011 Saab 9-5 which I purchased from them repaired. I also purchased a extended [redacted] Warranty from them back in 2011. There are a noise coming from a belt and pulley which Hoffman fixed a year age and a rear signal light out. After waiting for two hours for my schedule repair, Hoffman service told me that the belt and pulley was no longer under warranty even though it was the same one that the previous fixed, but that they did replace the signal light. I told them that was not fair and paid for the service of the signal light. I drove off to the end of the street and used the turn signal and the car alerted me that the light was still out. I return right back to the service dept to inform them. At that time they took no accountability for the fraud on the paper work saying that the light was fixed and having me pay for parts and labor. They told me I could wait back in the waiting room and someone would get to it. I then ask to speak to a manager but they said none was available. I asked for a refund which was given. I then called the head manager of Hoffman service dept for a explanation and resolution. He called me back and did nothing but tell me he would look into it. I had nothing but problems with Hoffman Ford and I had purchase two cars from them which the first car was traded back in due to a number of mechanical problems within the first year. Also every time I have a problem with my vehicle they say it is not covered under my extended warranty, which I don't understand because when I purchased the the vehicle and warranty they said it will cover everything bumper to bumper (except for wear and tear) but all of the things wrong are not wear and tear. Such as my radio and navigation which does not work but they will not fix and is under warranty. I paid for service but they refuse to complete their part and dismiss me offDesired Settlement: For Hoffman to pay for the repairs and actually complete the repair to my vehicle, which I am entitled to since I have a extended warranty which I purchased though them.

Business

Response:

On July 25, 2014, [redacted] visited Hoffman Ford to have a squealing noise associated with the air conditioning system evaluated and repaired. Our technician found the serpentine belt and tensioner required replacement, however was not covered under the [redacted] warranty that [redacted] purchased on 10/22/2011. Attached is documentation showing the covered features for the Performance Plus Coverage he purchased for reference. The warranty is in effect for 100K miles or 60 months which have not been met yet, however the items in question are not covered by the warranty. In an act of good faith due to repeated complaints by the customer, the belt and tensioner had been replaced once before on 9/17/2012. However, the parts warranty for the installation at that time was 12 months/12,000 miles, which has been exceeded, therefore no coverage is applicable by law.

We replaced a bulb on July 24, 2014, however the signal light was not working correctly after [redacted] left the dealership. Our service advisor requested [redacted] return and we would take another look. The bulb was replaced a second time. As [redacted] states, he asked for a refund and it was granted for the bulb replacement in order to compensate the customer for the frustration. As in the past, we have offered [redacted] a discount on the air conditioning repairs required. His request for additional repair work to be done at no cost is not within the scope of his warranty coverage. The parts are not covered under his warranty and will require payment should he choose to have the work completed. ~ [redacted]a, Service Manager, Hoffman Ford

Review: I delivered my car to Hoffman Auto body on November 21, 2014 for repair of the rear bumper, left quarter panel and left rear rim.The appraisers [redacted] and [redacted] documented that they would remove and replace the following items on repair order # [redacted].Quarter Panel WheelsLine item 8: LT Protector Line item 29: LT/Rear wheel, alloy 19 20 spokeLine item 9: LT Wheelhouse Liner Line item 50 Mount & balance wheelLine item 13: LT Wheel opng mldgRear BumperLine item 21: Bumper cover w/o sport pkg Line item 23: LT Side supportLine item 24: LT Lower retainerLine item 25: LT Lower retainer appear to be same item as # 24Line item 26: LT Bumper cover spacerAll of the above parts are the original parts that the repair shop repaired but billed as new parts.I gave Hoffman Auto Body extensive time to make all of the necessary repairs (33 days in all) and when the vehicle was first returned to me I noticed several things wrong. First, I noticed some interior damage which appears to be the result of having parts and equipment stored inside the vehicle including a rip in the overhead panel above the driver seat, damage to the leather in the back seat and issues with the rear speakers which were never present before the repairs. When I looked under the hood I noticed several rivets were missing or not correctly replaced and the trunk lid appeared to have several scratches. The left rear panel was not completely attached to the car. The above items were witnessed by one of the appraisers, Mr. [redacted].The worse issues were with the actual work claimed to have been completed however. Based on my inspection, it appears that all of the items invoiced as new OEM replacement parts (See above Item # 8,9, 13, 21, 23-26 and 29) appear to have been repaired versions of the parts that were originally damaged. Attached to this complaint is a copy of repair order #[redacted] as well as pre-repair pictures from the insurance claim and after-repair pictures showing what I feel to be inferior work and what appears to be repaired original parts as opposed to the replacement parts I was billed for.See attached copy of the repair order # [redacted].Desired Settlement: Settlement request/required from Hoffman Auto Body.1.Provide all new parts as quoted on the repair order to me or $ 2,802 to have repairs performed.2.Labor Charge of $1,882.40 dollars to have the car repaired.3.Reimburse charge of $159.95 for mount & wheel balance. Hoffman was informed that wheel was unbalance after they quote it was repaired (corrected).4.I am also seeking repair cost for the interior and exterior damages cause by the repair shop while the car was in their possession5.I am requesting my portion of the car rental expense $ 202.00.

Business

Response:

Our Body Shop Manager, [redacted], wrote the initial estimate for repairs needed on Mr. [redacted]’s vehicle and [redacted] handled the repairs. Mr. [redacted] spoke with [redacted] a few times during the repair process and was allowed in the shop to see the progress. [redacted] explained any necessary variations to the initial estimate and Mr. [redacted] agreed to the changes. [redacted] spoke to Mr. [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlooked. Mr. [redacted] said due to the weather he would return and review and [redacted] assured all issues would be addressed. Mr. [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of action. The only outstanding issue was an interior armrest in the rear seat area. [redacted] told him it would be repaired and if it was not repairable, we would cover replacement. All parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company.

Check fields!

Write a review of Hoffman Ford, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hoffman Ford, Inc. Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Auto Repair & Service, New Car Dealers (NAICS: 441110)

Address: 600 Connecticut Blvd, East Hartford, Connecticut, United States, 06108

Phone:

Show more...

Web:

This website was reported to be associated with Hoffman Ford, Inc..



Add contact information for Hoffman Ford, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated