Hoffman Ford

Our General Sales Manager, Billy [redacted] reached out to [redacted] as we still needed him to provide proof of address which is required for registrationWe received the necessary information August 9th and sent [redacted] a dealer plate through overnight mail so he would be able to drive his [redacted] until we could process his registration We are currently waiting for our 3rd party company that processes out of state registrations to complete the paperworkOnce we receive the paperwork from them we will mail it to [redacted] via overnight mailIn the meantime, Mr [redacted] is available if any questions or concerns arise

Our Body Shop Manager, [redacted] , wrote the initial estimate for repairs needed on Mr***’s vehicle and [redacted] *** handled the repairsMr*** spoke with *** a few times during the repair process and was allowed in the shop to see the progress [redacted] explained any necessary variations to the initial estimate and Mr*** agreed to the changes*** spoke to Mr [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlookedMr*** said due to the weather he would return and review and [redacted] assured all issues would be addressedMr [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of actionThe only outstanding issue was an interior armrest in the rear seat area*** told him it would be repaired and if it was not repairable, we would cover replacementAll parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company