Hoffman replaced the zone damper on 12/15/at the [redacted] household In some cases, the motor of the zone damper can be replaced and yes, the zone damper motor is a part that is covered under the Gold service agreement A detailed explanation can be found below: Damper motor replacement vs entire damper replacement In this case it was a x inch zone damper that was replaced A damper this size will have numerous blades and linkages to fit into the duct opening Each of these blades and linkages will have at least two pivot points, vertically on the blades and horizontally on the linkages There could easily be individual blades on a x zone damper which would amount to or more pivot points, these are not serviceable in the field In the event of failure of these pivots or a blade becoming bent the damper will not travel freely In this case, the accepted trade practice is to replace the entire zone damper not just the motor since the excessive drag and friction will cause the small volt motor to overwork and burn out, this generally will result in a repeat service call I do apologize to [redacted] *or the unfortunate conversation she had with our service manager It sounds like it escalated needlessly Hoffman will absorb the labor charge for this service call and a credit in the amount of $170.16, including tax will be issued to the account I do hope that we can move on from this incident [redacted] have been good customers since they established their account almost years ago and we do hope to continue to service them for many years Thank you, Jill T [redacted] Customer Service Manager Hoffman Energy ###-###-####
A judgement was entered 6/11/for $for the oil that was delivered to [redacted] The $that was removed from [redacted] account was due to a bank execution that was filed thru the judicial systemWe have received a check from our marshal for this amount No exemption was filed with the courts that the funds withheld were related to social securityAs a good will gesture, we will refund the $to [redacted] in a form of a checkThe judgement does remain open and unsatisfiedThe oil was delivered and used and the suit was filed for only the oil deliveredWe have been in contact with [redacted] and will work out arrangements that are suitable to her situation in order to pay this judgementThank You
Hoffman replaced the zone damper on 12/15/at the [redacted] household In some cases, the motor of the zone damper can be replaced and yes, the zone damper motor is a part that is covered under the Gold service agreement A detailed explanation can be found below: Damper motor replacement vs entire damper replacement In this case it was a x inch zone damper that was replaced A damper this size will have numerous blades and linkages to fit into the duct opening Each of these blades and linkages will have at least two pivot points, vertically on the blades and horizontally on the linkages There could easily be individual blades on a x zone damper which would amount to or more pivot points, these are not serviceable in the field In the event of failure of these pivots or a blade becoming bent the damper will not travel freely In this case, the accepted trade practice is to replace the entire zone damper not just the motor since the excessive drag and friction will cause the small volt motor to overwork and burn out, this generally will result in a repeat service call I do apologize to [redacted] *or the unfortunate conversation she had with our service manager It sounds like it escalated needlessly Hoffman will absorb the labor charge for this service call and a credit in the amount of $170.16, including tax will be issued to the account I do hope that we can move on from this incident [redacted] have been good customers since they established their account almost years ago and we do hope to continue to service them for many years Thank you, Jill T [redacted] Customer Service Manager Hoffman Energy ###-###-####
A judgement was entered 6/11/for $for the oil that was delivered to [redacted] The $that was removed from [redacted] account was due to a bank execution that was filed thru the judicial systemWe have received a check from our marshal for this amount No exemption was filed with the courts that the funds withheld were related to social securityAs a good will gesture, we will refund the $to [redacted] in a form of a checkThe judgement does remain open and unsatisfiedThe oil was delivered and used and the suit was filed for only the oil deliveredWe have been in contact with [redacted] and will work out arrangements that are suitable to her situation in order to pay this judgementThank You