Please see attached documentsThis individual came into Hoffman Lumber Coand ordered a 6-0x 6-door and a 3-0x 6-side panel before he had a rough opening to install it inHe did not consult with his contractor about the size of the opening required to install these itemsHe later asked his contractor, an individual Hoffman Lumber Cohas worked with many years, to remove a section of his wall and install the itemsHis contractor informed him that because of structural requirements he could not remove a section of the wall large enough to install both itemsHe was only able to install the 6-0x6-doorThe windows delivered to the individual were exactly what he orderedThese windows meet or exceed the requirements of the Texas Department of Insurance for the gulf coast of TexasWhen Mr [redacted] placed his order for the door and windows he was informed that Hoffman Lumber Codoes not stock doors and windows and that all orders for same are special order and not returnableWhen he brought the side panel back to Hoffman Lumber Co and asked for a refund he was reminded again of this policy.I informed Mr [redacted] that I would keep this item in my warehouse and if possible try to sell it to someone elseHowever at this time my offer to do this has been withdrawnRobert L***
Please see attached documents. This individual came into Hoffman Lumber Co. and ordered a 6-0x 6-8 door and a 3-0x 6-8 side panel before he had a rough opening to install it in. He did not consult with his contractor about the size of the opening required to install these items. He later asked...
his contractor, an individual Hoffman Lumber Co. has worked with many years, to remove a section of his wall and install the items. His contractor informed him that because of structural requirements he could not remove a section of the wall large enough to install both items. He was only able to install the 6-0x6-8 door. The windows delivered to the individual were exactly what he ordered. These windows meet or exceed the requirements of the Texas Department of Insurance for the gulf coast of Texas. When Mr. [redacted] placed his order for the door and windows he was informed that Hoffman Lumber Co. does not stock doors and windows and that all orders for same are special order and not returnable. When he brought the side panel back to Hoffman Lumber Co and asked for a refund he was reminded again of this policy.I informed Mr. [redacted] that I would keep this item in my warehouse and if possible try to sell it to someone else. However at this time my offer to do this has been withdrawn.
Robert L. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As stated before, my first encounter with Mr. [redacted]
was to inquire if Hoffman Lumber had a source for Simonton Storm Breaker
Windows
Specifically:
1 - 108” x 80”
3-Panel Patio Sliding Door (not the 6-0x
6-8 door and a 3-0x 6-8 as stated by Mr [redacted])
1 - 3’0 x 5’0” Double Hung Window
2 - 3’0” x 3’0” Double Hung Window
All were to be:
Simonton Storm Breaker Plus 300VL,
Meet Texas Windstorm Requirements
Be for New Construction (with
nailing fins)
Qualified for Energy Star Regions
- Southern.
M. [redacted] was given a list of items required and the specifications for each
item as per my engineering prints. To be clear, my house was already framed to accommodate
a 108”x 80” door. He called several days later and said he had a source for
Simonton products but that the 3-panel door no longer met Texas Windstorm requirements.
I later found out this was totally untrue. As stated in my first post, he suggested
that I buy a 72'x80" 2 panel door and a third panel the same size as the panels in the
2 panel door. The extra panel could be
framed alongside the door to give the appearance of the 3 panel door. The panels
in the 2 panel door are 36” x 76 ½” overall with the glass dimensions being 28”
x 68 1/2”. I was expecting a third panel the same size, What was received was a
picture window with the overall dimension of 35½” x 79½” and a glass service of 29 ½” x 73½”. The contractor Mr. [redacted]
refers to, who was involved in the building of my house for the original
owner and whom I’ve known over 20 years, came to me to inform me that the framing
needed to accommodate the original 3-panel door was plenty large enough in width,
but because of the large size (height) of the extra window, there was no way
the window could be installed as suggested by Mr. [redacted]. The first time Mr.
[redacted] informed me of his company’s
return policy for special order items was when I contacted Mr. [redacted] to the
fact that his suggestion about framing this extra panel could not be
accomplished, and also let him know my order was a window short.
As for all items purchased from Mr. [redacted] not being Certified for the Southern
Region, this does not refer to the Texas Windstorm rating but refers to their Energy Star
rating. The windows and doors sold to me by Mr. [redacted] were all certified North
West and North Central. The difference between what Mr. [redacted] delivered to me
and those windows and doors any other supplier in this area would have made sure I received is that windows and
doors certified for the North West and North Central are constructed to capture
and hold radiant heat inside a house where as windows and doors certified for the
South region are designed to reflect and prevent radiant heat from entering a
house. http://www.fsec.ucf.edu/en/consumer/buildings/basics/windows/how/solar_gain.htm<...⇄ />
“Not good for hot climates.[redacted]g> For sunbelt homes, the coatings
designed for cold climate heat loss prevention can be a disaster on windows in
hot climates—at least in terms of the discomfort they produce—due to localized
overheating and sun glare. When they face east or west directions and are
unshaded, these northern windows are also excellent for capturing the heat of
the early morning or late afternoon sun and trapping it inside, making air
conditioning bills soar. “
I’m not a contractor, but a homeowner who went to a business owner for
advice and help in ordering products that met regional, state, and best construction practices, but because of Mr [redacted]'s lack of; what ever his problem is, I'm now stuck with windows and doors that exempt me from any
Energy Star rebates and with nothing to look forward to but the enormous cost
to replace everything purchased from Mr [redacted] or years of outrages energy
bills.
Regards,
[redacted]
Please see attached documentsThis individual came into Hoffman Lumber Coand ordered a 6-0x 6-door and a 3-0x 6-side panel before he had a rough opening to install it inHe did not consult with his contractor about the size of the opening required to install these itemsHe later asked his contractor, an individual Hoffman Lumber Cohas worked with many years, to remove a section of his wall and install the itemsHis contractor informed him that because of structural requirements he could not remove a section of the wall large enough to install both itemsHe was only able to install the 6-0x6-doorThe windows delivered to the individual were exactly what he orderedThese windows meet or exceed the requirements of the Texas Department of Insurance for the gulf coast of TexasWhen Mr [redacted] placed his order for the door and windows he was informed that Hoffman Lumber Codoes not stock doors and windows and that all orders for same are special order and not returnableWhen he brought the side panel back to Hoffman Lumber Co and asked for a refund he was reminded again of this policy.I informed Mr [redacted] that I would keep this item in my warehouse and if possible try to sell it to someone elseHowever at this time my offer to do this has been withdrawnRobert L***
Please see attached documents. This individual came into Hoffman Lumber Co. and ordered a 6-0x 6-8 door and a 3-0x 6-8 side panel before he had a rough opening to install it in. He did not consult with his contractor about the size of the opening required to install these items. He later asked...
his contractor, an individual Hoffman Lumber Co. has worked with many years, to remove a section of his wall and install the items. His contractor informed him that because of structural requirements he could not remove a section of the wall large enough to install both items. He was only able to install the 6-0x6-8 door. The windows delivered to the individual were exactly what he ordered. These windows meet or exceed the requirements of the Texas Department of Insurance for the gulf coast of Texas. When Mr. [redacted] placed his order for the door and windows he was informed that Hoffman Lumber Co. does not stock doors and windows and that all orders for same are special order and not returnable. When he brought the side panel back to Hoffman Lumber Co and asked for a refund he was reminded again of this policy.I informed Mr. [redacted] that I would keep this item in my warehouse and if possible try to sell it to someone else. However at this time my offer to do this has been withdrawn.
Robert L. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As stated before, my first encounter with Mr. [redacted]
was to inquire if Hoffman Lumber had a source for Simonton Storm Breaker
Windows
Specifically:
1 - 108” x 80”
3-Panel Patio Sliding Door (not the 6-0x
6-8 door and a 3-0x 6-8 as stated by Mr [redacted])
1 - 3’0 x 5’0” Double Hung Window
2 - 3’0” x 3’0” Double Hung Window
All were to be:
Simonton Storm Breaker Plus 300VL,
Meet Texas Windstorm Requirements
Be for New Construction (with
nailing fins)
Qualified for Energy Star Regions
- Southern.
M. [redacted] was given a list of items required and the specifications for each
item as per my engineering prints. To be clear, my house was already framed to accommodate
a 108”x 80” door. He called several days later and said he had a source for
Simonton products but that the 3-panel door no longer met Texas Windstorm requirements.
I later found out this was totally untrue. As stated in my first post, he suggested
that I buy a 72'x80" 2 panel door and a third panel the same size as the panels in the
2 panel door. The extra panel could be
framed alongside the door to give the appearance of the 3 panel door. The panels
in the 2 panel door are 36” x 76 ½” overall with the glass dimensions being 28”
x 68 1/2”. I was expecting a third panel the same size, What was received was a
picture window with the overall dimension of 35½” x 79½” and a glass service of 29 ½” x 73½”. The contractor Mr. [redacted]
refers to, who was involved in the building of my house for the original
owner and whom I’ve known over 20 years, came to me to inform me that the framing
needed to accommodate the original 3-panel door was plenty large enough in width,
but because of the large size (height) of the extra window, there was no way
the window could be installed as suggested by Mr. [redacted]. The first time Mr.
[redacted] informed me of his company’s
return policy for special order items was when I contacted Mr. [redacted] to the
fact that his suggestion about framing this extra panel could not be
accomplished, and also let him know my order was a window short.
As for all items purchased from Mr. [redacted] not being Certified for the Southern
Region, this does not refer to the Texas Windstorm rating but refers to their Energy Star
rating. The windows and doors sold to me by Mr. [redacted] were all certified North
West and North Central. The difference between what Mr. [redacted] delivered to me
and those windows and doors any other supplier in this area would have made sure I received is that windows and
doors certified for the North West and North Central are constructed to capture
and hold radiant heat inside a house where as windows and doors certified for the
South region are designed to reflect and prevent radiant heat from entering a
house. http://www.fsec.ucf.edu/en/consumer/buildings/basics/windows/how/solar_gain.htm<...⇄ /> “Not good for hot climates.[redacted]g> For sunbelt homes, the coatings
designed for cold climate heat loss prevention can be a disaster on windows in
hot climates—at least in terms of the discomfort they produce—due to localized
overheating and sun glare. When they face east or west directions and are
unshaded, these northern windows are also excellent for capturing the heat of
the early morning or late afternoon sun and trapping it inside, making air
conditioning bills soar. “
I’m not a contractor, but a homeowner who went to a business owner for
advice and help in ordering products that met regional, state, and best construction practices, but because of Mr [redacted]'s lack of; what ever his problem is, I'm now stuck with windows and doors that exempt me from any
Energy Star rebates and with nothing to look forward to but the enormous cost
to replace everything purchased from Mr [redacted] or years of outrages energy
bills.
Regards,
[redacted]