Hog Wild Barbeque Inc

Business was contacted on 6/4/for central a c which was not cooling enough.A technician came next day looked at a c and gave estimate.After that he demanded do oases as fee.I told him that neither business nor he told us about the fee and we were thinking that this was free estimate service.He
said it is unadjustable and unrefundable charge which we have to pay.To avoid untoward situation I agreed to payWhen I brought cash he gave $discount so I paid $and told him this is unfair practice.Then I submitted an honest review for the benefit of consumers.On June business response sent to me for additional response.I explained that their reply is not true neither me nor my husband were told beforehand about this feeFan was working,circulation was their but without much cooling and that was low on Refrigientfor giving estimate the charge of fee in this way is unethical and unfair.BBC help is needed for the refund

In response to Mrs*** *** complaint, Ray was called out on a service call on February10, to a no heat situation*** stated that her furnace breaks down constantlyShe also stated that if the furnace needed parts, she would sooner replace the furnace because she needed a furnace
that she could depend upon*** was given an estimate, which she agreed upon, and the furnace wasreplaced on February 12, 2016.*** purchased an 80% Rheem 75,BTU furnaceThere was not a chimney liner installed.Rheem refers you to local codes for venting into a chimney Nfpa and these codes were followedTheTown of *** inspected the furnace and it did pass inspection without a chimney liner.When the furnace was being replaced, we found that the poorly installed air conditioner from aprevious contractor had a blocked off air coil, which would cause the furnace to overheat and not haveadequate air conditioningThe coil had to be replaced*** was shown the coil, told the problem, andshe agreed to a new coilIt was explained to her that the coil was a 410A system and the rest of the airconditioning unit would have to be replaced in the spring if she was to purchase this coilThe customersigned and paid for the coilThe air conditioner unit proposal was given to the customer so she coulddecide if she wanted to purchase it from our company at a later date.On March 9, 2016, *** called regarding her dissatisfaction of the current situation and statedthat she wanted her air conditioner reconnected and did not want to pay for thisOn March 14, 2016both myself and Ray went out to ***'s residence and explained to her that the coil that was put oncannot be connected to her old air conditionerSince she was not happy, we offered to put a differentcoil on and reconnect itShe was told that there would be an additional cost of $1,for labor to havethis done, which she did not want to pay for.On March 30, we received a call from the building inspectorIt was decided that due tothis customers' unhappiness, that we would resolve this issue by going back to do the work that thecustomer requested with no additional cost to the customerThe work for this was done on April1,2016, by two technicians for a full day's workThe air conditioner was tested and everything operated according to the specifications.Upon following up with the building inspector, he stated that the customer is completelysatisfied with the outcomeWe plan to follin May with a staof the air conditioner, and shecontinues to use our services for the maintenance of her furnace and air conditioner.Sincerely Yours,Maurice ***, President

Business was contacted on 6/4/for central a c which was not cooling enough.A technician came next day looked at a c and gave estimate.After that he demanded do oases as fee.I told him that neither business nor he told us about the fee and we were thinking that this was free estimate service.He
said it is unadjustable and unrefundable charge which we have to pay.To avoid untoward situation I agreed to payWhen I brought cash he gave $discount so I paid $and told him this is unfair practice.Then I submitted an honest review for the benefit of consumers.On June business response sent to me for additional response.I explained that their reply is not true neither me nor my husband were told beforehand about this feeFan was working,circulation was their but without much cooling and that was low on Refrigientfor giving estimate the charge of fee in this way is unethical and unfair.BBC help is needed for the refund

The heating system you purchased is a Heat PumpIt extracts heat from outdoors and pumps it indoors in the winter monthsListed below is the manufacturers capacity Heating Performance: At indoor thermostat set point of degrees Fahrenheit: degrees, 24,BTU -degrees 20,BTU -
degrees 16,BTU -degrees 13,BTU If outdoor temperature gets below -degrees F, the heating unit will shut offInstallation and service history: January 24, Original Installation Date December 13, First service callEquipment gave no codeShowed customer how to use remote control thermostatJanuary 4, Second service callUnable to make diagnosisEquipment workingJanuary 6, Third service callSystem had low refrigerantAdded refrigerantUnable to repair because of low outdoor ambient temperatureFebruary 26, Fourth service callFound leak in heat pump system on a 5/8” brass flare connectionScheduled date to do final repair. February 29, Final repair completedPressure test system and added proper amount of refrigerant. When system was first installed and for the next approximate months, system worked properlyIt operated through the first winter with no problemHeat Pumps need a certain amount of refrigerant to operate correctlyAs the refrigerant leaked out, it caused system to be unreliable and not work properlyNow that the problem is resolved, your system will work per manufacturer specificationsBecause heat pumps don’t work at full capacity when it is extremely cold and windy, It was recommended when you purchased the heat pump that you keep your existing garage heater for back up heat for colder daysYou said that you would probably be closed on colder days anyways and that would be okThe backup garage heater was disconnected at a later date by someone else because of a gas leak. The options for the day care was limitedYou didn’t like your old garage heater because it was noisyYou also didn’t want a conventional gas heater at the base of the floor because you didn’t want anything that was too hot that the children could get hurt by touching it. Heat Pumps are very popular in Europe and a good alternative to conventional heatingThe heat pump is very quiet and out of reach from the children which seemed like a preferred choiceThe air conditioning feature was appealing compared to the old window air conditionerIt is much safer as far as security from someone pushing the air conditioner through the window to break in, and the new system is much quieter with lower energy bills. The heat pump is not intended to operate at 80-degrees for heatingThe manufacturer calls for degreesThe exterior man door should be kept closed and not left open in the summer and winter. Our company stood behind the product that you purchasedWe responded in a timely fashion whenever you had a problemMechanical equipment can break; old or newThat is a reality We usually find that if customers are going to have a problem, the most occur in the first year and and the end of the product life Proper installation is importantWe are here to stand behind your heat pumpNow that the problem is fixed, it should give you trouble free operationBest Regards, Maurice *** President Central Heating & Cooling, Inc *** *** ***
*** ** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, I have to say that facts given by business are not true becauone told us about the charges My husband also confirms that no one talked with him So for us it was free estimate visit and after writing estimates he asked about charges/ fee.To avoid unnessary argument I paid dollars and told him that it is unfair and unethical on their part Discount was given when I told him that I am giving cash and before that he was demanding full amount..It was me who told him that fan is working, air is circulating but cooling is not enough so looks like it is low on RefrigientforSo their saying of fan not working is false.If that was the situation he can not say it is low on Refrigientfor In that situation their may be multiple other issues like condenser failure,leakage,connection problem of box fuses ,capacitor fault and so on.So to me it is clear indication of statement.Above is the true account of the scenario and I request for the needed help for getting my money back from them
*** ***

The complaint is not resolved but you can close the fileI am not pursuing it any longerRight now my humidifier problem was fixed by another company who diagnosed the problem right away with one service call and charged me $As far as I am concerned if this is the reputation that Central Air and Heating wants then I am content to let it go at thatThanks for your efforts on my behalf
Sincerely,
*** ** ***

This letter is in response to*** *** complaint*** called our company on June 4th around 8:pmThis was after hours so the call was rerouted to our answering service, who then texted our technician who was on callThe message received was "air conditioner not working." Our technician then called the customer,spoke to her husbandHe informed the customer that he could come out that night but the late evening service call rate would be $The other option would be to wait until the next day, and pay an $service call rate instead.The customer agreed to wait until the next dayThe tech arrived at the customer house the next day as scheduledThe customer informed our technician that they had gone on the internet and they thought the problem was the fanUpon further investigation,it was determined that is was not the fan, but that the air conditioning unit needed refrigerant added insteadThe tech told the customer before he started looking at the equipment that there would be a service charge of$The technician also offered a coupon to this customer since they were a first-time customerThe tech also wrote up estimates of what the cost would be if he did the repair, and the other of what it would cost if they wanted to replace their A/CThe customer did agree to the service call,and payment was given to him before he leftIt is customary for us to charge a service call when a diagnostic is done, and the customer was told about the fee before any service was provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The customer (*** ***)? wasn't informed that that a secondary heating option was needed once the temperature droppedThe unit is damaged and leaking and it has taken numerous attempts to have this problem resolvedThe customer has only had the unit 1/yearsIt began to show signs of failure in December 2017.The customer was not handed the handbook until after the unit was installed
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, I have to say that facts given by business are not true because-no one told us about the charges My husband also confirms that no one talked with him So for us it was free estimate visit and after writing estimates he asked about charges/ fee.To avoid unnessary argument I paid 75 dollars and told him that it is unfair and unethical on their part Discount was given when I told him that I am giving cash and before that he was demanding full amount..It was me who told him that fan is working, air is circulating but cooling is not enough so looks like it is low on Refrigientfor. So their saying of fan not working is false.If that was the situation he can not say it is low on Refrigientfor . In that situation their may be multiple other issues like condenser failure,leakage,connection problem of box fuses ,capacitor fault and so on.So to me it is clear indication of false statement.Above is the true account of the scenario and I request for the needed help for getting my money back from them
[redacted]

March 12,2013
Revdex.com
100 Bryant Woods
South Amherst, NY 14228
Re: [redacted]
Compliant # [redacted]
As stated in the previous response to the complaint # [redacted] from [redacted], the second service call was for time spent on repairing his furnace. As a qualified service technician, I explained to the customer what was happening with the furnace and what was needed to resolve the problem. If this situation was let go the customer would have been without heat. The customer agreed to the repair, which was done promptly and courteously.
Regards,
[redacted]

This letter is in response to[redacted] complaint. [redacted] called our company on June 4th around 8:45 pm. This was after hours so the call was rerouted to our answering service, who then texted our technician who was on call. The message received was "air conditioner not working." Our technician then called the customer,spoke to her husband. He informed the customer that he could come out that night but the late evening service call rate would be $160. The other option would be to wait until the next day, and pay an $89 service call rate instead.The customer agreed to wait until the next day. The tech arrived at the customer house the next day as scheduled. The customer informed our technician that they had gone on the internet and they thought the problem was the fan. Upon further investigation,it was determined that is was not the fan, but that the air conditioning unit needed refrigerant added instead. The tech told the customer before he started looking at the equipment that there would be a service charge of$89. The technician also offered a coupon to this customer since they were a first-time customer. The tech also wrote up 2 estimates of what the cost would be if he did the repair, and the other of what it would cost if they wanted to replace their A/C. The customer did agree to the service call,and payment was given to him before he left. It is customary for us to charge a service call when a diagnostic is done, and the customer was told about the fee before any service was provided.

Consumer called Revdex.com and advised this matter was not resolved.However the consumer was able to call another company which came out and replaced the cellinode in two service visit for a total cost of  $75 and matter is now fixed thanks to the other company.

2210 William Street, Cheektowaga, NY 14206
#17365d;">                                 �...⇄ Phone:  ###-###-####/Fax: ###-###-#####    
 
 
 
Compliant # [redacted]
 
The original steam boiler installation was done on February 20, 2007. The boiler was piped correctly.  We followed manufacturer guidelines on piping arrangement.  Near boiler piping is critical to proper operation and maintenance of a steam boiler.  The boiler was originally set up with hose bib connections for the convenience of hooking a garden hose during maintenance, so that you can perform a blow down of boiler. This was the only variance from the manufacturer guidelines.  The problem is that the hose bib connectors can get clogged with sediment when performing a blow down.  We recognized this problem and the hose bib connectors could be easily swapped out with full flow gate valves at a cost of around $15 each with a total of around $30.  The only thing that was altered from manufacturer guidelines was the hose bib valves, and that was installed so that you would have the convenience of hooking up a garden hose; you cannot connect a garden hose to a full flow gate valve, so boiler maintenance can be otherwise a messy process.
 
The boiler was installed in a residential application.  The homeowner requested years later to have the boiler set up with a manual reset limit low water cut off in addition to the automatic low water cut off that was already installed on the boiler. This manual reset limit is normally found on commercial and multifamily applications.  Although this is not required in a residential application, we gave an estimate at the customers request years after the original installation to install this additional safety feature. This would involve major rework of the near boiler piping, hence a couple thousand dollars.
 
The babysitter did request a service call because hot water tank was not working. Our service technician upon arrival found that the pilot was out causing a no hot water condition. At that point our service technician hit the reset button and proceeded to follow the process of relighting the hot water tank. When he turned the burner “on” the main flame extinguished because of excessive condensation occurring inside hot water tank.  The technician hit the reset button again, lit the pilot, but condensation continued to drip on the burner. He then set the gas valve on vacation mode so the burner would not shut down and recommended to replace hot water tank
 
As a courtesy, we will refund $85.91

In response to Mrs. [redacted] complaint, Ray was called out on a service call on February10, 2016 to a no heat situation. [redacted] stated that her furnace breaks down constantly. She also stated that if the furnace needed parts, she would sooner replace the furnace because she needed a furnace...

that she could depend upon. [redacted] was given an estimate, which she agreed upon, and the furnace wasreplaced on February 12, 2016.[redacted] purchased an 80% Rheem 75,000 BTU furnace. There was not a chimney liner installed.Rheem refers you to local codes for venting into a chimney Nfpa 54 and these codes were followed. TheTown of [redacted] inspected the furnace and it did pass inspection without a chimney liner.When the furnace was being replaced, we found that the poorly installed air conditioner from aprevious contractor had a blocked off air coil, which would cause the furnace to overheat and not haveadequate air conditioning. The coil had to be replaced. [redacted] was shown the coil, told the problem, andshe agreed to a new coil. It was explained to her that the coil was a 410A system and the rest of the airconditioning unit would have to be replaced in the spring if she was to purchase this coil. The customersigned and paid for the coil. The air conditioner unit proposal was given to the customer so she coulddecide if she wanted to purchase it from our company at a later date.On March 9, 2016, [redacted] called regarding her dissatisfaction of the current situation and statedthat she wanted her air conditioner reconnected and did not want to pay for this. On March 14, 2016both myself and Ray went out to [redacted]'s residence and explained to her that the coil that was put oncannot be connected to her old air conditioner. Since she was not happy, we offered to put a differentcoil on and reconnect it. She was told that there would be an additional cost of $1,100 for labor to havethis done, which she did not want to pay for.On March 30, 2016 we received a call from the building inspector. It was decided that due tothis customers' unhappiness, that we would resolve this issue by going back to do the work that thecustomer requested with no additional cost to the customer. The work for this was done on April1,2016, by two technicians for a full day's work. The air conditioner was tested and everything operated according to the specifications.Upon following up with the building inspector, he stated that the customer is completelysatisfied with the outcome. We plan to follow-up in May with a start-up of the air conditioner, and shecontinues to use our services for the maintenance of her furnace and air conditioner.Sincerely Yours,Maurice [redacted], President

February 13, 2014
Revdex.com
100 Bryant Woods
South Amherst, NY 14228
Re: [redacted]
Compliant # [redacted]
In response to the complaint submitted on 2/10/2014 to the Revdex.com, in regards to service on the...

[redacted] On the original service call of 12-31-2013, I diagnosed the humidifier to have a bad solenoid
valve. There was voltage to the valve but it was not opening to let water into panel. I notified the customer and explained that I would have to pick up a valve and return to replace it. Time spent on the first call with the diagnosis was about one hour.
Returning on 1/10/2014, I replaced the valve and still it didn't work. While in the basement I noticed the furnace was short cycling and not running properly. It was constantly start up, run and shut down. Because the furnace was
heating the home they felt everything was ok. I notified the customer of the problem that was occurring. If it wasn't addressed that the furnace would have stopped operating shortly. I completed a diagnostic with the furnace and found water in the inducer motor and in the exhaust pipes. I proceeded by removing the inducer motor draining the water from it and lowered the exhaust pipes to drain them. This corrected the problem so the furnace could operate properly. This process took about 2 hours to complete. I informed the customer that the exhaust pipe was not pitched properly going to the outside and the problem could reoccur.
After correcting the furnace, I diagnosed the humidifier. There was a short somewhere in the system causing the stray voltage. The wiring ran inside the duct work, so I had to remove the controls to get to the wiring. Further examination found the humidifier control to be inoperable. This process took another hour. 
Our normal hourly rate is $ 79.00 for a service call for the first half hour and $ 30.00 per quarter hour after the first half hour.
I notified the customer of the results, his decision was to leave the  humidifier alone and not to fix it. Total time spent was 4 hours. The charge of $141.29 was a necessary charge to cover time spent on a problem that would have
left the customer with no heat. This is below our normal service rates.
Regards
[redacted]