Complaint: [redacted]
I am rejecting this response because all items that are outstanding were on the original walk thru of the home before closing on the home on July 1, 2014. In August, an email was sent to [redacted]. asking when the repairs on the home were going to happen. As for referring to the owners warranty manual, maybe you should not tell your homeowners they must wait 45 days before submitting request. Those request should be new items after moving in not issues that were original issues (dining room ceiling repair, living room ceiling repair, doors sticking, etc.) We were directed by [redacted] the superintendent at that time that he would handle things, which fell thru each time, we were asked to take time off of our employment continuously only for contractors of Hogan Homes not to show up as scheduled. The only thing that was not submitted was the fence recently in which Hogan Homes contractors who were leveling lot 19 before sod was laid last month (7/15) ran their bucket on the front of their tractor all along our fence and damaged it. That is not a warranty issue, that is a contractor issue. The repairs that have been attempted are unsatisfactory and do not match the original and therefore it should be properly done and not still in waiting a year later. Expansion joints should not have to be placed in a brand new home within six months of final building, they should have originally been placed if necessary. Yes a meeting has taken place and within 48 hours we received an email not even a formal letter with information that was partially incorrect t. Once again, Hogan Homes is attempting to lay blame on the homeowner for quote "submitting claims through warranty" when the blame for POOR SERVICE, POOR QUALITY and POOR COMMUNCIATION is on their behalf.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because all items that are outstanding were on the original walk thru of the home before closing on the home on July 1, 2014. In August, an email was sent to [redacted]. asking when the repairs on the home were going to happen. As for referring to the owners warranty manual, maybe you should not tell your homeowners they must wait 45 days before submitting request. Those request should be new items after moving in not issues that were original issues (dining room ceiling repair, living room ceiling repair, doors sticking, etc.) We were directed by [redacted] the superintendent at that time that he would handle things, which fell thru each time, we were asked to take time off of our employment continuously only for contractors of Hogan Homes not to show up as scheduled. The only thing that was not submitted was the fence recently in which Hogan Homes contractors who were leveling lot 19 before sod was laid last month (7/15) ran their bucket on the front of their tractor all along our fence and damaged it. That is not a warranty issue, that is a contractor issue. The repairs that have been attempted are unsatisfactory and do not match the original and therefore it should be properly done and not still in waiting a year later. Expansion joints should not have to be placed in a brand new home within six months of final building, they should have originally been placed if necessary. Yes a meeting has taken place and within 48 hours we received an email not even a formal letter with information that was partially incorrect t. Once again, Hogan Homes is attempting to lay blame on the homeowner for quote "submitting claims through warranty" when the blame for POOR SERVICE, POOR QUALITY and POOR COMMUNCIATION is on their behalf.
Regards,
[redacted]