Customer was here on 1-17-we replaced a purge valveOn 2-1-they returned for check engine light, we could not test evap system at that time because the gas tank was too full We cleared the code and advised the customer not to overfill tank because it would get into the charcoal canister and cause the check engine light to come back onThe customer returned on 2-with the check engine light back on, we found the purge valve was faulty again and we were going to replace it but the customer demanded his money back and said he was going somewhere else and would never be back We refunded the customer $which was the total amount of the service charge for the repair done on 1-17-We apologized to the customer at the time we refunded the moneyAs for the double charges on the credit card, our cashier caught the mistakes and credited the card immediately and called the customer to inform them what happenedWe feel we have satisfied our obligation to the customer
THERE WAS A MISCOMMUNICATION BETWEEN THE INSURANCE COMPANY, THE CUSTOMER, AND DUTROS IT HAS SINCE BEEN RECTIFIED AND MRS [redacted] VEHICLE WILL BE DONE BY TUESDAY OF NEXT WEEK
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I think they should have paid it all but rather than continue this we will acceptIf there is any charge to the Revdex.com Dutro should take care of that tooWe appreciate your helpThank you
There was no miscommunication with what I was requestingThere was also additional damage done to my vehicle while it
was in their possession, I do have before and after photosI picked up my vehicle late Wednesday, I drove it last night and noticed that the bumper is now popped out and looks looseI also have pictures of thisI have contacted my insurance adjuster and he advised to me contact dutro's to get it taken care ofI have forwarded an email to Steve at Dutros
Regards,
*** ***
Customer was here on 1-17-18 we replaced a purge valve. On 2-1-18 they returned for check engine light, we could not test evap system at that time because the gas tank was too full. We cleared the code and advised the customer not to overfill tank because it would get into the charcoal...
canister and cause the check engine light to come back on. The customer returned on 2-21 with the check engine light back on, we found the purge valve was faulty again and we were going to replace it but the customer demanded his money back and said he was going somewhere else and would never be back. We refunded the customer $374.64 which was the total amount of the service charge for the repair done on 1-17-18. We apologized to the customer at the time we refunded the money. As for the double charges on the credit card, our cashier caught the mistakes and credited the card immediately and called the customer to inform them what happened. We feel we have satisfied our obligation to the customer.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I think they should have paid it all but rather than continue this we will accept. If there is any charge to the Revdex.com Dutro should take care of that too. We appreciate your help. Thank you
WE PULLED THE SERVICE HISTORY ON MR FABIANS VEHICLE. IT WAS DIAGNOSED WITH NEEDING A THROTTLE BODY. MR FABIAN DECLINED PAYING FOR IT TO BE PUT ON. WE DID NOT CHARGE HIM FOR ANYTHING. IN REFERENCE TO THE 30 DAY OR 1000 MILE POWERTRAIN COVERAGE. THE THROTTLE BODY WOULD NOT HAVE...
BEEN COVERED UNDER THE POWERTRAIN REGARDLESS OF TIME AND MILES. WE WOULD NEED FURTHER INFO ON WHAT WAS "UNPLUGGED" IN REGARDS TO THE HEATER. THE ONLY THING OUR SERVICE MANAGER SAID WOULD PLUG IN OR UNPLUG WOULD BE THE BLOWER MOTOR OR HEATER CONTROL SWITCH WHICH DOES NOT REQUIRE TAKING APART THE DASH. WE DID NOT SPRAY OR DO ANYTHING ELSE TO HIS VEHICLE OTHER THAN DIAGNOSE IT FOR A THROTTLE BODY. WE HAVEN'T HEARD FROM MR FABIAN SINCE HE HAD HIS VEHICLE IN AT THE END OF MAY.
We don't like to hear any of our customers are unhappy therefore out of good will we will offer to pay half of Mr Fabians bill in the amount of 347.33.
THERE WAS A MISCOMMUNICATION BETWEEN THE INSURANCE COMPANY, THE CUSTOMER, AND DUTROS. IT HAS SINCE BEEN RECTIFIED AND MRS [redacted] VEHICLE WILL BE DONE BY TUESDAY OF NEXT WEEK.
Customer was here on 1-17-we replaced a purge valveOn 2-1-they returned for check engine light, we could not test evap system at that time because the gas tank was too full We cleared the code and advised the customer not to overfill tank because it would get into the charcoal canister and cause the check engine light to come back onThe customer returned on 2-with the check engine light back on, we found the purge valve was faulty again and we were going to replace it but the customer demanded his money back and said he was going somewhere else and would never be back We refunded the customer $which was the total amount of the service charge for the repair done on 1-17-We apologized to the customer at the time we refunded the moneyAs for the double charges on the credit card, our cashier caught the mistakes and credited the card immediately and called the customer to inform them what happenedWe feel we have satisfied our obligation to the customer
THERE WAS A MISCOMMUNICATION BETWEEN THE INSURANCE COMPANY, THE CUSTOMER, AND DUTROS IT HAS SINCE BEEN RECTIFIED AND MRS [redacted] VEHICLE WILL BE DONE BY TUESDAY OF NEXT WEEK
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I think they should have paid it all but rather than continue this we will acceptIf there is any charge to the Revdex.com Dutro should take care of that tooWe appreciate your helpThank you
There was no miscommunication with what I was requestingThere was also additional damage done to my vehicle while it
was in their possession, I do have before and after photosI picked up my vehicle late Wednesday, I drove it last night and noticed that the bumper is now popped out and looks looseI also have pictures of thisI have contacted my insurance adjuster and he advised to me contact dutro's to get it taken care ofI have forwarded an email to Steve at Dutros
Regards,
*** ***
we have been in contact with customer and a new bumper retainer is on order
Customer was here on 1-17-18 we replaced a purge valve. On 2-1-18 they returned for check engine light, we could not test evap system at that time because the gas tank was too full. We cleared the code and advised the customer not to overfill tank because it would get into the charcoal...
canister and cause the check engine light to come back on. The customer returned on 2-21 with the check engine light back on, we found the purge valve was faulty again and we were going to replace it but the customer demanded his money back and said he was going somewhere else and would never be back. We refunded the customer $374.64 which was the total amount of the service charge for the repair done on 1-17-18. We apologized to the customer at the time we refunded the money. As for the double charges on the credit card, our cashier caught the mistakes and credited the card immediately and called the customer to inform them what happened. We feel we have satisfied our obligation to the customer.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I think they should have paid it all but rather than continue this we will accept. If there is any charge to the Revdex.com Dutro should take care of that too. We appreciate your help. Thank you
WE PULLED THE SERVICE HISTORY ON MR FABIANS VEHICLE. IT WAS DIAGNOSED WITH NEEDING A THROTTLE BODY. MR FABIAN DECLINED PAYING FOR IT TO BE PUT ON. WE DID NOT CHARGE HIM FOR ANYTHING. IN REFERENCE TO THE 30 DAY OR 1000 MILE POWERTRAIN COVERAGE. THE THROTTLE BODY WOULD NOT HAVE...
BEEN COVERED UNDER THE POWERTRAIN REGARDLESS OF TIME AND MILES. WE WOULD NEED FURTHER INFO ON WHAT WAS "UNPLUGGED" IN REGARDS TO THE HEATER. THE ONLY THING OUR SERVICE MANAGER SAID WOULD PLUG IN OR UNPLUG WOULD BE THE BLOWER MOTOR OR HEATER CONTROL SWITCH WHICH DOES NOT REQUIRE TAKING APART THE DASH. WE DID NOT SPRAY OR DO ANYTHING ELSE TO HIS VEHICLE OTHER THAN DIAGNOSE IT FOR A THROTTLE BODY. WE HAVEN'T HEARD FROM MR FABIAN SINCE HE HAD HIS VEHICLE IN AT THE END OF MAY.
We don't like to hear any of our customers are unhappy therefore out of good will we will offer to pay half of Mr Fabians bill in the amount of 347.33.
THERE WAS A MISCOMMUNICATION BETWEEN THE INSURANCE COMPANY, THE CUSTOMER, AND DUTROS. IT HAS SINCE BEEN RECTIFIED AND MRS [redacted] VEHICLE WILL BE DONE BY TUESDAY OF NEXT WEEK.