indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer came in with a check engine light. (Customer requested to replace timing chain, so it can pass emissions.) Diagnosed vehicle with an EGR code. First we attempted to update his computer system and test drove, check engine light came back on. We then tested the EGR valve and found it to...
be working accordingly, as well as the EGR solenoid. We then tested the PCM and found it not outputing correctly. (Customer did not have vehicle tags.) We ordered a PCM and programmed it to his vehicle and test drove until monitors cleared and got an emissions test for him, so he could register his vehicle. Customer was notified via telephone and given the estimate, when he was told the price he agreed. We have a recording of his authorization for the repairs of his vehicle.
To Whom It May Concern:I received the reply from you, from Hogan’s reply. This is all a lie. He did not give me a price for the air condition (that he did not fix) or how much the battery would cost. This man is a liar and I’ll never do business with him again. I have been taking the car to [redacted] and it only cost $100.00 for a tune up not the outrages amount Hogan told me. [redacted] said they should have done a tune up with that new engine. This will never be resolved because I will never do business with this man again. If he would have told me how much more he was going to charge me I would have pick up the car and said don’t put a new battery (outrages price) and don’t service the air condition because he knew how much money I had to work with I just want this complaint to be recorded with you at the Revdex.com so others won’t do business with him either.
Complaint: [redacted]I am rejecting this response because:Hogan's Automotive has price gouged me, charging me in excess for a service I never approved of. I never accepted or approved of any of the labor or parts Hogan's stated they replaced. Nor was I given an option to receive my "PCM". Hogan's never gave me an estimate for the "PCM", check engine light, or emissions testing . Instead I had to contact Hogan's Automotive to find out they replaced parts with out my authorization and proceeded to pass my car for emissions with out my approval . I would like them to show proof of this alleged "recording". I never requested to get my vehicle passed for emissions. My car was taken in because my check engine light was on. Hogan's was able to tamper with my vehicle to get my check engine light off. But a week later my check engine light turned on due to my vehicle needing a replacement EGR Valve, and remains on. I have a copy of the engine light EGR Valve code with time, date, and location site of the check engine light testing on my vehicle. I am requesting that I receive a refund for the waist of my time, effort, and money. Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We are so sorry that there were communication issues with our shop. The owner did call and leave a message stating that he would be out of the shop for about 2 weeks, therefore our ASE Certified master technicians would assist in diagnosing his vehicle. When our techs discovered that the...
customers vehicle had aftermarket parts such as a supercharger, upgraded computer, and several aftermarket parts they could not properly diagnose the vehicle with our factory General Motors Computer system. They suggested that this job could only be done by the owner because of its extreme complexity. When the owner finally got back to the shop he was able to make sense of the complex issues. He came in on the weekend and was able to get the supercharger working but the vehicle owner was not willing to give us more time to resolve the oxygen sensor circuit issues. The vehicle owner was given the opportunity to take his vehicle for more than an hour for test driving before he paid us. When the vehicle owner returned he was delighted that his truck had power and the supercharger worked! After talking to the customer about the repairs, he let us know that it had been to well known shops here in town and that they were not able to resolve his issues. We are so sorry that it took so long on the repairs. Our techs would have repaired his truck in no more than 1 to 2 days if it was a stalk system, but being it was altered with an aftermarket supercharger and various other aftermarket parts our certified techs could not properly diagnose the truck. The only person here in Albuquerque that is able to do the complex programming and diagnosis is Mr. H[redacted]. If the customer is having issues or wants more work done on his truck we would be more than happy to help him correct any issues he might be having. Mr. H[redacted] is willing to do what ever it takes to make a customer happy!!!!
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer came in with a check engine light. (Customer requested to replace timing chain, so it can pass emissions.) Diagnosed vehicle with an EGR code. First we attempted to update his computer system and test drove, check engine light came back on. We then tested the EGR valve and found it to...
be working accordingly, as well as the EGR solenoid. We then tested the PCM and found it not outputing correctly. (Customer did not have vehicle tags.) We ordered a PCM and programmed it to his vehicle and test drove until monitors cleared and got an emissions test for him, so he could register his vehicle. Customer was notified via telephone and given the estimate, when he was told the price he agreed. We have a recording of his authorization for the repairs of his vehicle.
To Whom It May Concern:I received the reply from you, from Hogan’s reply. This is all a lie. He did not give me a price for the air condition (that he did not fix) or how much the battery would cost. This man is a liar and I’ll never do business with him again. I have been taking the car to [redacted] and it only cost $100.00 for a tune up not the outrages amount Hogan told me. [redacted] said they should have done a tune up with that new engine. This will never be resolved because I will never do business with this man again. If he would have told me how much more he was going to charge me I would have pick up the car and said don’t put a new battery (outrages price) and don’t service the air condition because he knew how much money I had to work with I just want this complaint to be recorded with you at the Revdex.com so others won’t do business with him either.
Complaint: [redacted]I am rejecting this response because:Hogan's Automotive has price gouged me, charging me in excess for a service I never approved of. I never accepted or approved of any of the labor or parts Hogan's stated they replaced. Nor was I given an option to receive my "PCM". Hogan's never gave me an estimate for the "PCM", check engine light, or emissions testing . Instead I had to contact Hogan's Automotive to find out they replaced parts with out my authorization and proceeded to pass my car for emissions with out my approval . I would like them to show proof of this alleged "recording". I never requested to get my vehicle passed for emissions. My car was taken in because my check engine light was on. Hogan's was able to tamper with my vehicle to get my check engine light off. But a week later my check engine light turned on due to my vehicle needing a replacement EGR Valve, and remains on. I have a copy of the engine light EGR Valve code with time, date, and location site of the check engine light testing on my vehicle. I am requesting that I receive a refund for the waist of my time, effort, and money. Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We are so sorry that there were communication issues with our shop. The owner did call and leave a message stating that he would be out of the shop for about 2 weeks, therefore our ASE Certified master technicians would assist in diagnosing his vehicle. When our techs discovered that the...
customers vehicle had aftermarket parts such as a supercharger, upgraded computer, and several aftermarket parts they could not properly diagnose the vehicle with our factory General Motors Computer system. They suggested that this job could only be done by the owner because of its extreme complexity. When the owner finally got back to the shop he was able to make sense of the complex issues. He came in on the weekend and was able to get the supercharger working but the vehicle owner was not willing to give us more time to resolve the oxygen sensor circuit issues. The vehicle owner was given the opportunity to take his vehicle for more than an hour for test driving before he paid us. When the vehicle owner returned he was delighted that his truck had power and the supercharger worked! After talking to the customer about the repairs, he let us know that it had been to well known shops here in town and that they were not able to resolve his issues. We are so sorry that it took so long on the repairs. Our techs would have repaired his truck in no more than 1 to 2 days if it was a stalk system, but being it was altered with an aftermarket supercharger and various other aftermarket parts our certified techs could not properly diagnose the truck. The only person here in Albuquerque that is able to do the complex programming and diagnosis is Mr. H[redacted]. If the customer is having issues or wants more work done on his truck we would be more than happy to help him correct any issues he might be having. Mr. H[redacted] is willing to do what ever it takes to make a customer happy!!!!
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