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Hogenson Construction Company

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Reviews Hogenson Construction Company

Hogenson Construction Company Reviews (2)

MrM*** called our shop & spoke with Ruth to let us know he has a transmission leak but nothing else is wrong with the vehicleMrM*** called a couple of days later and spoke with the owner Paul & told him the vehicle had been at a body shop for weeks & when he took it to that
shop he had no problems with the transmission but that when he picked up the vehicle the transmission was slipping and acting up but didn't mention anything about a leakPaul told him to bring the vehicle in so we could check it out and see exactly what was going on with the vehicleMrM*** dropped his vehicle off on 9/18/- not 9/14/We are unsure of what MrM*** is complaining out - he is very aware that Paul is the only person at this shop that can work on his vehicleWe completely customized and fabricated a computerized transmission into a non computerized vehicle and it is very intricate and complex and takes time and knowledge to work onThere have never been any damages or scratches on this customer's vehicle while in our shopWe take precautionary measures to ensure there are no damage done - especially on a vehicle like his having a custom paint jobWe found transmission was completely burned up and needed to be rebuilt again due to MrM*** tampering with the computer that we installed in his vehicle to control the transmissionMrM*** admitted to Paul that he did in fact mess with the computer trying to make it shift firmerWe have told MrM*** several times before not to touch the computer or anything related to the transmission, he is not qualified to do so and he could cause damage to the transmission - which he didWe have rebuilt his transmission under warranty but we will no longer cover any damages to the transmission if they are caused by MrM*** tampering with the computerIf he wants to change the shift strategies he needs to bring the vehicle to our shop

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Michael M***

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