Hohmann and Sons

Initial Business Response / [redacted] (1000, 5, 2017/02/06) */ On January 30, we received a complaint case # [redacted] , dated January 24, On the same day we received a letter from the individual who filed the complaint asking for us to reach out to her or the next step she would take would be to report usSeeing how both letters were received on the same day we assume that the individual did not wait for a response from our practice and instead filed the complaint on the same day After reading the letter from the individual our office called her and came to a mutually agreed upon resolutionI apologized that she received poor customer service from our office and billing department, though this was the first time that I had been made aware of the situationWe have records for all dates of service that we billed for, although we are working with the consumer and will only be charging her for the three dates of service that she recalls being seen by our physiciansWe request that this case be closed and no further action be taken against our organization Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/02/06) */
On January 30, 2017 we received a complaint case # [redacted], dated January 24, 2017. On the same day we received a letter from the individual who filed the complaint asking for us to reach out to her or the next step she would take would be to...

report us. Seeing how both letters were received on the same day we assume that the individual did not wait for a response from our practice and instead filed the complaint on the same day.

After reading the letter from the individual our office called her and came to a mutually agreed upon resolution. I apologized that she received poor customer service from our office and billing department, though this was the first time that I had been made aware of the situation. We have records for all dates of service that we billed for, although we are working with the consumer and will only be charging her for the three dates of service that she recalls being seen by our physicians. We request that this case be closed and no further action be taken against our organization.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)