Hohmann's Plaza Laundromat

To Whom it may concern,
In response to the complaint about our dryer. We have been in this location for fifteen
years (15) and have never had any reports filed on us, I think the main reason is that we
are not open 24hrs, we are open...

7am to 9pm and always have an attendant on duty.
We have been commended for having one the cleanest and well maintained Laundromats
around. There are big signs on the walls that states attendants are on duty and are~
permitted to give out refunds.
That being said here is our side of what happened. Apparently the person put clothes in
two (2) dryers and towels in the third dryer, when the dryer shut down from the money
that was put in, the 2 dryers with a reasonable amount of clothes were thy, the towels
were not, that’s when the person came to the attendant and said there was something
wrong with the dryer. The attendant lookd at the dryer with the towels and asked how
much money they had put in because there were too many towels in the dryer and the
dryer was working because the towels were warm. The persons said they put in same
amount in all 3 dryers and that the other dryers contents were dry. The attendant
explained the towels would take longer to dry because they a heavier and that there to
many in the dryer. This is when the person became irate and started using abusive
language towards the attendant and demanded their money back , not just for the money
for one dryer in question but for all the money that they spent. The attendant pointed to
the sign and said I can’t give any refunds, but you leave your name and phone number the
owner will check the machine, review the security tapers, and if there was a problem he
would call and refund the money but only for the one dryer in question. The persons then
become totally irate and started swearing and started disturbing other customers. The
person said that they were going to call the police and say that they were robbed by us,
just then the Monroeville police pulled in the lot to turn around as we are at the end of
the Monroville line, the attendant said here is your chance, would you like me the have
them come in? The persons refused, and said that they would go to the magistrate and sue
us.
The total amount that was put in the dryers was .75 cents each which equals 24 minutes,
you can’t expect a load of heavy overloaded towels to dry in 24 minutes. After checking
machine and reviewing the tapes there was nothing wrong with the macrifilter
We have a top of the line, clean, well maintained, and updated facility and go to great
lengths to service our clientele. If the person would have been reasonable and polite and
not abusive, this whole episode could have been avoided.

Review: I went to this laundromat where I have been going monthly for about a year. I had three loads of towels in three dryers. At the end of the cycle, I checked to see if the towels were dry. I found that one of the dryers hadn't heated up and the towels were WET. I told the attendant there and she said, " We tell people to put more money in. "He" says the dryers are ok. We do not give refunds." I asked for the owner's number. The attendant said, "We don't have his number." I said I would contact the police to let them know that the laundromat was robbing customers.Desired Settlement: The owner advertise that he ripped off customers and give refunds to customers who used broken dryers. The owner is required to fix his dryers.

Business

Response: