Sign in

Hokkaido Seafood Buffet

Sharing is caring! Have something to share about Hokkaido Seafood Buffet? Use RevDex to write a review
Reviews Hokkaido Seafood Buffet

Hokkaido Seafood Buffet Reviews (1)

Dear Sir/Madam:This is [redacted], I am so sorry to hear any complaints from our customers, but I do really appreciate you to give me a chance to clarity what the fact is.On March 17, 2016, there were two ladies having the lunch meal at our restaurant. One of the ladies found a foreign object on her...

dessert plate. She thought it was a nail at the beginning; however, I believed it must be a little piece of plastic film. I tried to explain it to her that this could be from wrapped film on the cake box because we ordered all the cakes from the manufacture instead of making our own, just to make sure it is clean and good taste. It was really an accident from the delivery. I do apologized about this so I gave the offer to her about 20% discount on her bill, but she refused, and I offered 50% discount, she refused still and said she should get the free meal. I felt this was impossible because she have already eaten all the other main food, and the 50% discount was the maximum thing that I can do for her. She said she was upset, and I wished to use a fair and justice way to deal with it so that I called the police. Finally,she paid the bill.Speak of lies, I didn't tell her any lies because I felt it was unnecessary to provide the name and phone number to a strange, especially for the privacy purpose. The most important thing is the owner doesn't speak well in English and he had been getting many scammers' phone calls before, so he do not like to release his information to the stranger unless he has to. Now, she would like to get the refund for all she paid on March 17,2016. I am so sorry about that, but I can't. I am not sure how you will resolve the issue, but I really thank you for letting us know. We do care about the customers's commet, and there are still plenty of rooms for our business to grow. We had opened about 5 years. We are not haggle about $22.45. We just want to seeking truth from facts. We will do our best to maintain good service, and have customers enjoy in our restaurant.  At last, heartfelt thanks to you again.Sincerely,Temporary manager[redacted]

Check fields!

Write a review of Hokkaido Seafood Buffet

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hokkaido Seafood Buffet Rating

Overall satisfaction rating

Address: 3030 Cherry Avenue, Long Beach, California, United States, 90807-5210

Phone:

Show more...

Web:

This website was reported to be associated with Hokkaido Seafood Buffet.



Add contact information for Hokkaido Seafood Buffet

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated