Holbourn Integrated Therapy, LLC

In response to complaint #[redacted] regarding [redacted]'s 1999 Plymouth Voyager. [redacted] called to get a quote for scrapping his 1999 Plymouth Voyager. For full size vehicles at that time, we were paying $150 if vehicles were complete and delivered. We have a towing company (Riteway Auto) in...

Sheboygan who does all of our pickups if customers cannot get there vehicle to us for a fee of $50. [redacted] was quoted $100 on the phone because the vehicle needed to be picked up. [redacted] stated some front end parts were missing and that the dash had been ripped apart. It was stated, as long as everything was there, there would not be an issue.  When the vehicle arrived, it was in much worse shape and missing many more parts then he originally stated. Here at Akright Auto, most of the "junkers" we buy do not get recycled for parts, but rather scrapped for metal (i.e. scrap metal, aluminum, cast steal, copper etc...). When the van arrived, it was missing the entire cooling system in the front, which is a portion what we sell off the vehicles we get. [redacted] was told, because the condition of the van was not stated accurately we could only pay him $50, not $100. [redacted] is correct, we have not sent him a check regarding the van, which is to our fault, we did not have his information. (we do not have caller ID on our phone system, so this was not an excuse to not contact him as stated in [redacted]'s complaint). I will gladly send [redacted] the $50 for the van now that I have his information. Here at Akright's we buy hundreds of cars, vans and trucks from people each year and make prompt payment and accurate quotes every time. This is the first time we have had an issue like this and intend on resolving it. If there is any other information needed, please let me know.