I am rejecting this response because: *** stated that he has tried to contact usHe has only called us twice since this whole matter began, and that was only due to the fact the we filed a complaint with the Revdex.com on Oct14th 2015, and the department of consumer affairs on Oct16th 2015. On August 7th we emailed *** pictures of our receipts and the problems with the mattressesWe were told by *** that they would pick up the mattresses for repair on the 24th of August so it didn't sit in their warehouse waiting to go to be repaired & that it should be done in 2-3weeks at the longest. On August 26th we called due to the fact that no one came or showed upWe were informed that they would come and pick it up on August 27th 2015. On August 27th they finally picked up the mattresses. On September 8th I called and spoke with *** asked how the mattresses were coming and if they were done he told me no and that he would call me when they were ready. So my husband called September 17th talked to *** and asked him where our mattresses were he said that he had already told me that it takes 2-weeks to be ready and that he would call when they were ready. I then called again on Sept21st since *** never called, he said that he would call and find out where our mattresses were and what was taking so long. He again never called back. On Oct8th and Oct12th I called again and was informed that *** was not in but that they would leave a message for him to call myself or my husband back. Since he never called us back I filed a claim with the Revdex.com on Oct.14th 2015, and one with the D.C.AOct16th 2015. On Oct21st *** called and left a message on my answering machine stating that our mattresses might be ready next week on Wednesday or Thursday and that he'd speak to us soon. we figured that meant he'd call us when they were in like he had told us the previous times before. We never heard anything from *** again until Friday November 13thWhen *** called and left a message saying our mattresses were ready and that have been for a while and that he had just spoke to a gentlemen at the D.C.Aand wanted to know if we had spoke to the man at the D.C.Ato hear what they had discussed. We didn't hear from the gentleman *** at the D.C.Auntil later on that day, who in turn told us that upon speaking with *** that *** had told him that he would only offer us two options. One to come pick up our old mattresses that were sitting in his warehouse or come pick out a new one. I told *** that I would think it over and get back to him and that we would go see what kind of mattresses *** had. On November 17th we went to holbrooks to look at the mattresses he had to offer & to look at the conditions of our old ones. When we entered the store we were approached by one of his sales men and he asked us if we needed any help. We proceeded to tell him that we were looking for a queen mattress and would like to talk to ***. While he went to get *** we looked around the store at the mattresses he had to offer, all the mattresses in his store were either filthy, bowing in the middle, some were even different colors. We looked in what we assumed was his warehouse/storage room where we saw a few other mattresses. It was filthy as well and we didn't a see our mattresses. We saw nothing we liked nor would we take home. We bought our mattresses on Dec.21st 2013, and already had issues early in August I don’t believe that we received mattresses worth our money nor did we see any mattresses in his store worth our money. I have also called my bank so I can show proof of the money spent as well as the phone company to show proof of the phone calls made. I will never shop there again. I have never heard of a company leave a customer without a bed for over months! nor have I ever heard of a company selling a yr old mattress with out disclosure of its age
We have tried everything in our power to help this customer out. The customer has had the mattresses for years. They had an issue with it early on and we exchanged it for them which they upgraded for $100, not $200. After the exchange, they still had an issue with them and we
sent them back to the company for repair. At that point, we are at the mercy of the mattress company for the return of the mattresses. Sometimes it takes longer than expected. Once they were done, they have not returned our calls
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We have contacted the customer and resolved the problem
I am rejecting this response because: *** stated that he has tried to contact usHe has only called us twice since this whole matter began, and that was only due to the fact the we filed a complaint with the Revdex.com on Oct14th 2015, and the department of consumer affairs on Oct16th 2015. On August 7th we emailed *** pictures of our receipts and the problems with the mattressesWe were told by *** that they would pick up the mattresses for repair on the 24th of August so it didn't sit in their warehouse waiting to go to be repaired & that it should be done in 2-3weeks at the longest. On August 26th we called due to the fact that no one came or showed upWe were informed that they would come and pick it up on August 27th 2015. On August 27th they finally picked up the mattresses. On September 8th I called and spoke with *** asked how the mattresses were coming and if they were done he told me no and that he would call me when they were ready. So my husband called September 17th talked to *** and asked him where our mattresses were he said that he had already told me that it takes 2-weeks to be ready and that he would call when they were ready. I then called again on Sept21st since *** never called, he said that he would call and find out where our mattresses were and what was taking so long. He again never called back. On Oct8th and Oct12th I called again and was informed that *** was not in but that they would leave a message for him to call myself or my husband back. Since he never called us back I filed a claim with the Revdex.com on Oct.14th 2015, and one with the D.C.AOct16th 2015. On Oct21st *** called and left a message on my answering machine stating that our mattresses might be ready next week on Wednesday or Thursday and that he'd speak to us soon. we figured that meant he'd call us when they were in like he had told us the previous times before. We never heard anything from *** again until Friday November 13thWhen *** called and left a message saying our mattresses were ready and that have been for a while and that he had just spoke to a gentlemen at the D.C.Aand wanted to know if we had spoke to the man at the D.C.Ato hear what they had discussed. We didn't hear from the gentleman *** at the D.C.Auntil later on that day, who in turn told us that upon speaking with *** that *** had told him that he would only offer us two options. One to come pick up our old mattresses that were sitting in his warehouse or come pick out a new one. I told *** that I would think it over and get back to him and that we would go see what kind of mattresses *** had. On November 17th we went to holbrooks to look at the mattresses he had to offer & to look at the conditions of our old ones. When we entered the store we were approached by one of his sales men and he asked us if we needed any help. We proceeded to tell him that we were looking for a queen mattress and would like to talk to ***. While he went to get *** we looked around the store at the mattresses he had to offer, all the mattresses in his store were either filthy, bowing in the middle, some were even different colors. We looked in what we assumed was his warehouse/storage room where we saw a few other mattresses. It was filthy as well and we didn't a see our mattresses. We saw nothing we liked nor would we take home. We bought our mattresses on Dec.21st 2013, and already had issues early in August I don’t believe that we received mattresses worth our money nor did we see any mattresses in his store worth our money. I have also called my bank so I can show proof of the money spent as well as the phone company to show proof of the phone calls made. I will never shop there again. I have never heard of a company leave a customer without a bed for over months! nor have I ever heard of a company selling a yr old mattress with out disclosure of its age
We have tried everything in our power to help this customer out. The customer has had the mattresses for years. They had an issue with it early on and we exchanged it for them which they upgraded for $100, not $200. After the exchange, they still had an issue with them and we
sent them back to the company for repair. At that point, we are at the mercy of the mattress company for the return of the mattresses. Sometimes it takes longer than expected. Once they were done, they have not returned our calls
Customer received a refund on 5/19/